INFOPARK

Application Support Engineer

Application Support Engineer responsible for providing technical and functional support to customers using the organization’s software products (mainly Mortgage and Forex). The role involves troubleshooting application and integration issues, managing incidents through ITSM processes, coordinating with internal technical teams, and ensuring timely resolution of customer issues while maintaining high levels of customer
satisfaction and system availability.

Responsibilities :
• Provide technical and functional support to new and existing customers via email, phone calls, and online meetings (Google Meet or similar platforms).
• Analyze and understand customer issues related to Mortgage loan processing and Forex transactions, gather necessary information, and provide appropriate solutions or workarounds.
• Log, track, and update incidents, service requests, and problem tickets using ITSM tools.
• Troubleshoot application, data, and integration issues related to loan processing systems, APIs, and forex transaction modules.
• Coordinate with internal teams such as development, infrastructure, and product teams to resolve complex technical issues.
• Follow IT Service Management (ITSM) processes including incident, problem, change, and release management.
• Perform root cause analysis (RCA) for recurring issues and recommend preventive actions.
• Monitor application health, batch processes, and system performance to ensure smooth operations.
• Assist customers during critical business periods such as disbursement cycles or forex transaction processing.
• Maintain accurate documentation of issues, solutions, and troubleshooting procedures.
• Participate in application deployments, patch releases, and post-release monitoring.
• Work in rotational shifts and provide on-call support when required to support production environments.

Required work experience:
• Experience providing technical or application support to global clients via call or email.
• Hands-on experience supporting technical queries raised by customers.
• Experience working with ITSM tools for incident logging and tracking.
• Ability to identify root causes and troubleshoot complex issues.
• Experience coordinating with internal technical teams for issue resolution.

Must have technical skills:
• Strong troubleshooting and analytical skills
• Experience providing customer support through calls, emails, and collaboration tools
• Understanding of IT support and service management processes
• Excellent communication and customer handling skills

Good to have technical skills:
•Basic knowledge of .NET, SQL, and Microsoft technologies.
• Experience with ITSM tools
• Knowledge of IT best practices

Experience Range : 2-5 years of experience in application support or
technical support roles.

Educational qualification :B.Tech / B.E / BSc Computer Science or equivalent.

Security Engineer

We are seeking a skilled and proactive Security Engineer with strong experience in Secure Development Lifecycle (SDLC), Vulnerability Assessment & Penetration Testing (VAPT), Governance Risk & Compliance (GRC), Blue Team and Red Team operations, and Infrastructure / Network Security.

The candidate will work closely with application teams, infrastructure teams, SOC, DevOps, and management to strengthen the organization’s overall cyber security posture.

Responsibilities:
1. Secure SDLC / Application Security
● Participate in Secure Development Lifecycle (SDLC / SSDLC / ASDLC) activities
● Perform security reviews during:
○ Requirement phase
○ Design phase
○ Development phase
○ Testing phase
○ Production deployment
● Conduct:
○ Threat Modeling (STRIDE)
○ Secure design reviews
○ API security assessments
○ Code review coordination
● Validate remediation of security findings
● Review application architecture for security weaknesses
● Work with development teams to implement secure coding practices
● Verify security controls for APIs, web applications, mobile applications, and integrations

2. Vulnerability Assessment & Penetration Testing (VAPT)
● Perform:
○ Web application VAPT
○ API security testing
○ Mobile application testing
○ Network VAPT
○ Infrastructure security assessment
● Identify:
○ OWASP Top 10 vulnerabilities
○ Authentication and authorization flaws
○ IDOR/BOLA issues
○ Misconfigurations
○ Business logic flaws
● Validate remediation effectiveness
● Prepare detailed VAPT reports with risk ratings and mitigation recommendations
● Coordinate with development and infrastructure teams for closure

3. Governance, Risk & Compliance (GRC)
● Support implementation of security governance processes
● Assist in:
○ Risk assessments
○ Security audits
○ Compliance reviews
○ Exception management
● Work on compliance alignment with:
○ ISO 27001
○ RBI guidelines
○ OWASP ASVS
○ CIS benchmarks
○ CERT-In advisories
● Review SOPs, standards, policies, and security baselines
● Track security risks and remediation status

4. Blue Team Activities
● Monitor and analyze security alerts and incidents
● Work with SOC and SIEM teams
● Investigate:
○ Suspicious activities
○ Security incidents
○ WAF alerts
○ Endpoint threats
● Support incident response activities
● Perform log analysis and threat detection
● Validate security monitoring use cases
● Assist in hardening activities

5. Red Team Activities
● Perform adversarial security testing
● Simulate attack scenarios
● Conduct:
○ Privilege escalation testing
○ Internal security testing
○ External attack surface testing
○ API abuse testing
● Support purple-team exercises
● Identify attack paths and security gaps
6. Infrastructure & Network Security
● Review security configurations for:
○ Linux / Windows servers
○ Firewalls
○ WAF
○ VPN
○ Load balancers
○ Kubernetes / Containers
○ Cloud infrastructure
● Conduct hardening validation
● Perform vulnerability scanning and remediation tracking
● Validate network segmentation and access controls
● Review firewall rules and exposure risk

Required work experience:
• Experience in Secure SDLC activities, including security reviews, threat modelling, secure design reviews, API security assessments, and remediation validation.
• Experience performing web application, API, mobile application, network, and infrastructure VAPT assessments.
• Experience identifying OWASP Top 10 vulnerabilities, authentication and authorization flaws, IDOR/BOLA issues, misconfigurations, and business logic flaws.
• Experience preparing detailed VAPT reports, risk assessments, and mitigation recommendations.
• Experience supporting governance, risk, compliance, security audits, and compliance review activities.
• Experience working with SOC teams, SIEM platforms, security monitoring, incident investigation, and threat detection activities.
• Experience performing adversarial security testing, attack simulation exercises, and red team activities.
• Experience in infrastructure and network security assessments, vulnerability scanning, hardening validation, and remediation tracking.
• Experience collaborating with development, DevOps, infrastructure, and management teams on security initiatives.


Must have technical skills:
1. Strong understanding of:
• SDLC / SSDLC
• OWASP Top 10
• API Security
• Network Security
• Infrastructure Security
• Authentication & Authorization
• Threat Modeling
• Secure Design Principles

2. Hands-on experience with:
• Burp Suite

Good to have technical skills:
1. Experience in Banking / NBFC / Financial Sector Security.
2. Exposure to DevSecOps practices.
3. Knowledge of Container Security and
Kubernetes Security.
4. Experience with SAST / DAST / SCA tools.
5. Knowledge of MITRE ATT&CK Framework.

Educational qualification: Bachelor’s Degree in Computer Science / Information Technology / Cyber Security or equivalent.
Preferred Certifications
● CEH
● eJPT / PNPT / OSCP
● ISO 27001
● Security+
● CISSP (preferred)

Experience Range : 2-4

PostgreSql Database Administrator

We are looking for a PostgreSQL Database Administrator with 1–3 years of experience in managing and
maintaining PostgreSQL databases in a production environment.

Responsibilities:
· Perform day-to-day administration and maintenance of PostgreSQL databases.
· Monitor database performance, availability, and health.
· Manage database backups, restores, and disaster recovery procedures.
· Perform user management, security administration, and access control.
· Monitor and troubleshoot database-related issues.
· Execute routine maintenance activities such as VACUUM, ANALYZE, and index management.
· Support database deployments, migrations, and upgrades.
· Ensure database integrity, reliability, and optimal performance.

Required work experience:
• Strong understanding of PostgreSQL architecture and database fundamentals.
• Hands-on experience with PostgreSQL administration in a production environment.
• Good knowledge of backup and recovery procedures.
• Understanding of database security, roles, and privileges.
• Familiarity with performance monitoring and query optimization.
• Knowledge of Linux operating systems and shell scripting is an advantage.
• Basic understanding of high availability and replication concepts.

Must have technical skills:
• Strong fundamentals in database administration concepts.
• Good knowledge of backup and recovery procedures.
• Understanding of database security, roles, and privileges.
• Knowledge of Linux operating systems.

Good to have technical skills:

• Familiarity with performance monitoring and query optimization.
• Basic understanding of high availability and replication concepts.
• Excellent troubleshooting and analytical skills.
• Ability to work independently and support
• critical production systems

Experience Range: 1-3
Educational qualification: Any Post-Graduation / Graduation

Team Lead – Technical (Housing Finance)

This role requires exceptional communication, problem-solving, and leadership skills, along with strong
technical expertise in .NET technologies and modern software architectures.

Industry expertise and domain knowledge in managing software development projects within the Mortgage /
Housing Finance domain are essential for this position. Prior experience in the Housing Finance industry is
preferred.

The incumbent will be responsible to understands business and domain requirements, translates them into
implementation-ready technical designs, and ensures correct execution by the development team within
established architectural standards.

Responsibilities :
1. Business & Requirement Translation (Core Responsibility)
• Act as the primary technical point of contact between business teams, managers, architects, and developers.
• Understand business and domain requirements and convert them into:
*Detailed technical designs
*Implementation approaches
*Development tasks and acceptance criteria
• Identify functional gaps, edge cases, dependencies, and non-functional requirements early in the lifecycle.
• Provide technical feasibility inputs, impact analysis, and effort estimates.
• Ensure business intent is accurately reflected in technical implementation.

2. Technical Execution & Delivery Ownership
• Own technical execution of features and enhancements within approved architecture and standards.
• Ensure development adheres to:
*Defined architecture guidelines
*Coding standards and best practices
*Security, performance, and compliance requirements
• Guide teams on how to implement solutions correctly, not what architecture to define.
• Take accountability for technical quality and correctness of delivered functionality.

3. Development Team Leadership
• Provide hands-on technical guidance to developers during:
* Design interpretation
* Development
* Debugging and optimization
• Conduct code reviews to ensure:
* Maintainability
* Performance
* Security
*Alignment with prescribed patterns
• Mentor team members and build technical and domain capability.

4. Hands-on Development & Issue Resolution
• Contribute hands-on to development for complex or critical components when required.
• Lead root-cause analysis and resolution of:
*Complex technical defects
*Production issues
• Ensure timely fixes while minimizing business impact.
• Balance hands-on work with overall delivery oversight.

5. Collaboration with Architects & Stakeholders
• Collaborate with architects to:
*Clarify architecture intent
*Resolve implementation-level questions
*Ensure alignment with defined standards
• Escalate architectural concerns or gaps appropriately rather than redefining architecture.
• Communicate technical constraints, risks, and dependencies clearly to managers and business stakeholders.

6. Quality Assurance, Release & Support
• Ensure code quality through peer reviews, automated testing, and CI/CD practices.
• Support deployment and release activities from a technical standpoint.
• Ensure post-release stability and lead technical support for production issues.
• Continuously improve development practices and tooling within the team.

7. Domain & Compliance Awareness
• Apply Housing Finance / Mortgage domain knowledge in day-to-day implementation decisions.
• Ensure delivered solutions align with:
*Business processes
*Regulatory and compliance requirements
*Data security standards
• Act as a domain-aware technical advisor during requirement and delivery discussions.

Must have technical skills:
1. Strong hands-on expertise in .NET 4.8 / 6+ and C#
2. Experience with ASP.NET Web API and RESTful services
3. Strong understanding of SQL Server (queries, stored procedures, performance tuning)
4. Ability to guide teams on implementation within defined architecture
5. Strong understanding of Agile / Scrum delivery practices
6. Experience resolving complex technical and production issues

Good to have technical skills:
1. Experience with ORM frameworks (Entity Framework / Dapper)
2. Exposure to modern application architecture (layered, microservices, event-
driven)
3. Familiarity with CI/CD pipelines and Git- based workflows

Educational qualification :
Post-Graduation/Graduation in Computer Science, Information Technology, or a related discipline.

Experience Range: 9-15 Years

Mobile Application Support Engineer

Experience: 1 to 3 years

Responsibilities:
Supporting and Guiding new and existing customers via email, call, Google meet, etc.
Identifying customers needs, clarify information, research, provide solutions and/or alternatives.
Documentation, recording and updating incidents and issues reported by customers.
Coordination with different departments to provide the best solutions to customers.
Rotational Shifts / on call.

About You:
Experience of providing Support over call or email to Global clients.
Ability to get to the root cause of the problem
Hands on Experience for supporting technical issues and queries raised by the clients.
Excellent communication skills to manage the clients
Should be cognizant of incident management, problem management, change management and release management
Experience in documenting, recording and updating incidents in ITSM tools
Strong Troubleshooting Skills.
Provide in-depth analysis of incidents to determine root cause and solutions of technical issues

Essential Skills:
Experience customer service and Exceptional communication skills.
Experience of providing Support over call/email/Google tools.
Hands on Experience for supporting technical issues and queries raised by the clients
Should be aware of IT best practices
Troubleshooting and Analytical Skills
Basic knowledge about SQL queries, knowledge of android and IOS and its behavioral difference

Qualifications Required: B.Tech, B.E, BSc Computer Science