INFOPARK

Lead VC++ Developer

Job Description:

Job Title: Lead VC++ Developer
Location: Kochi

Job Summary:

We are looking for an experienced and technically strong Lead VC++ Developer with 4–5+ years of experience to lead our software development team. The ideal candidate will be responsible for designing, developing, and delivering high-performance software applications while mentoring developers and driving technical excellence. The role requires extensive expertise in VC++, Windows and Linux application development, and strong leadership capabilities. Experience in Telecom, VoIP, or SME product development will be an added advantage.

Key Responsibilities:

1. Team Leadership & Project Management

* Lead the VC++ development team and ensure timely delivery of projects.
* Allocate tasks, mentor team members, and provide technical guidance.
* Coordinate with cross-functional teams throughout the software development lifecycle.
* Participate in technical discussions and contribute to architectural decisions.

2. Software Development

* Design, develop, and maintain high-performance software applications.
* Develop scalable and efficient applications for Windows and Linux platforms.
* Implement robust object-oriented software solutions following industry best practices.

3. Code Quality & Performance Optimization

* Conduct code reviews and ensure adherence to coding standards.
* Debug complex software issues and optimize application performance.
* Perform profiling and continuous performance tuning.
* Ensure software quality through testing and continuous improvement.

4. Technical Collaboration

* Collaborate with stakeholders to understand business requirements.
* Translate functional requirements into effective technical solutions.
* Support development teams in resolving technical challenges and implementing best practices.

Qualifications & Skills:

* 3-Year Diploma in Computer Science / Computer Engineering / BCA / B.Sc. Computer Science / Computer Applications / B.Tech. (Computer Science / Computer Applications) / M.Tech. (Computer Science / Computer Applications) / MCA.
* Minimum **4–5+ years** of hands-on experience in VC++ development.
* Strong experience in developing applications on **Windows and Linux** platforms.
* Good knowledge of **Windows APIs**.
* Strong understanding of **MFC (Microsoft Foundation Classes)**.
* Experience working with **COM (Component Object Model)**.
* Proficiency in **STL (Standard Template Library)**.
* Strong knowledge of **Multithreading** concepts and implementation.
* Excellent debugging, profiling, and performance optimization skills.
* Solid understanding of **Object-Oriented Programming (OOP)** and software design principles.
* Strong analytical and problem-solving abilities.
* Excellent verbal and written communication skills.

Leadership Skills:

* Proven experience leading and mentoring software development teams.
* Strong task planning and resource allocation skills.
* Excellent stakeholder management and communication abilities.
* Ability to independently drive projects while ensuring quality and timely delivery.

Preferred Industry Experience:

* Telecom
* VoIP
* SME Product / Project Development

Preferred Candidate:

* Proven experience leading VC++ software development projects.
* Strong background in product or software development.
* Ability to work in a fast-paced, collaborative environment.
* Passion for mentoring team members and delivering high-quality software solutions.

How to Apply:

Interested candidates may submit their resume to recruitment@nesasoftware.com or 81296 88772.

Subject Line: Application for Lead VC++ Developer.

Enterprise Solution Manager

Enterprise Solution Manager
Location: Kochi, Kerala
Experience: 1 – 2 Years
Employment Type: Full-Time
Industry Preference: Telecom | CPaaS | SaaS | Cloud Communications | IT Solutions

Job Summary

We are seeking a dynamic and technically proficient Enterprise Solution Manager to join our growing team in Kochi. The ideal candidate will be responsible for solution consulting, customer onboarding, project coordination, and enterprise customer engagement for CPaaS and digital communication solutions.

The role acts as a bridge between Business Development, Product, Development, Operations, and Support teams to ensure seamless delivery of scalable and commercially viable solutions for enterprise customers. The candidate should possess strong technical aptitude, customer-facing skills, and project management capabilities to drive customer success and business growth.

Key Responsibilities

Solution Consulting & Pre-Sales Support

* Work closely with Business Development Managers and Account Managers to understand customer requirements.
* Support RFP/RFI responses, technical proposals, business cases, and solution documentation.
* Assist customers during technical discussions, demonstrations, and solution presentations.
* Coordinate User Acceptance Testing (UAT) environments and support issue resolution during testing phases.

Customer Onboarding & Solution Deployment

* Translate customer business requirements into technical solutions.
* Coordinate with Product and Development teams for feasibility assessments and implementation planning.
* Manage end-to-end onboarding and deployment activities for enterprise customers.
* Ensure seamless provisioning, configuration, testing, UAT, and go-live activities.
* Act as the primary point of contact during onboarding and stabilization phases.

Project Management

* Manage customer implementation projects from requirement gathering through go-live.
* Coordinate cross-functional teams to ensure timely project execution and delivery.
* Track milestones, timelines, dependencies, and project risks.
* Provide regular project status updates and manage issue resolution and escalations.

Revenue Growth & Business Enablement

* Support customer acquisition, retention, and account expansion initiatives.
* Identify opportunities for upselling and cross-selling services and solutions.
* Work with Product, Development, and Sales teams to enhance customer value and solution adoption.
* Contribute towards business growth and revenue objectives.

Customer Success & Stakeholder Management

* Build and maintain strong relationships with enterprise customers and stakeholders.
* Ensure customer satisfaction, service continuity, and long-term engagement.
* Drive product adoption and account growth initiatives.
* Act as a trusted advisor for customers during implementation and post-deployment phases.

Required Skills

* Solution Consulting and Pre-Sales Support
* Project Management and Delivery Coordination
* Customer Success and Stakeholder Management
* Business Requirement Gathering and Documentation
* Communication and Presentation Skills
* Revenue Growth Orientation
* Problem Solving and Analytical Thinking
* Cross-Functional Team Collaboration

Qualifications

* Bachelor's Degree in Engineering, Information Technology, Computer Science, Telecommunications, or related disciplines.
* MCA or MBA is preferred but not mandatory.
* Minimum 1 to 2 years of experience in Telecom, CPaaS, SaaS, Customer Success, Solution Consulting, or Project Management roles.

Preferred Candidate Profile

* Experience working with enterprise customers and SaaS implementation cycles.
* Understanding of APIs, messaging platforms, voice solutions, and digital communication technologies.
* Ability to manage multiple customer projects simultaneously.
* Strong customer engagement and relationship management capabilities.
* Exposure to telecom or cloud communication platforms will be an added advantage.

How to Apply:
Interested candidates may send their updated resume to recruitment@nesasoftware.com and 75938 33665
Subject Line: Application for Enterprise Solution Manager.

Deputy Manager - Pre Sales

Job Description:

We are seeking a dynamic and result-oriented Business Development Manager to join our growing team. The ideal candidate will be responsible for driving business growth through client acquisition, revenue generation, and market expansion. This role requires close collaboration with Product, Development, Service Delivery, and IT teams to identify customer needs, propose tailored solutions, and maximize business opportunities.

Key Responsibilities:
*Achieve assigned client acquisition and revenue targets.
*Develop and maintain strong relationships with existing and prospective clients.
*Monitor, manage, and maximize revenue from existing customer accounts.
*Handle activities across Pre-Sales, Sales, Customer Onboarding, and Client Services functions.
*Understand customer requirements and recommend suitable business solutions.
*Conduct product demonstrations and interactive presentations for potential customers.
*Prepare customer proposals, business presentations, and detailed Scope of Work (SOW) documents.
*Coordinate with Development and Product teams to communicate customer requirements effectively.
*Gather market feedback and collaborate with the Product team for product enhancements.
*Train and support field sales teams on product features, benefits, and solution positioning.
*Assist customers during onboarding and provide initial support to ensure a smooth transition.
*Act as the primary liaison between clients and internal departments including Service Delivery and Accounts teams.
*Ensure seamless communication and coordination between stakeholders to enhance customer satisfaction.

Qualifications:
*Bachelor’s Degree in Computer Science, Information Technology, BCA, B.Sc Computer Science, B.Tech, or a related field.
*MBA/PGDM/MCA is preferred but not mandatory, especially with specialization in Marketing, Sales, or Business Strategy.
*Minimum 1 year of experience in Sales, Pre-Sales, Business Development, or Solution Selling.
*Experience in SaaS, CPaaS, Telecom, IT Services, Software Solutions, or related industries is preferred.
*Strong understanding of consultative selling and customer-centric sales approaches.
*Ability to identify client requirements and propose customized business solutions.
*Excellent verbal and written communication skills.
*Strong interpersonal and relationship-building abilities.
*Ability to understand and explain technical products and services effectively.
*Excellent analytical, negotiation, and problem-solving skills.
*Ability to collaborate effectively with cross-functional teams.

Additional Requirements
Work Location: Mumbai and Delhi (Candidates who are fluent in Hindi from Kerala, Mumbai and Delhi can apply)
No. of vacancy: Mumbai: 1, Delhi: 1
Languages: English & Hindi (Mandatory)
Job Type: Full-time

Education:
Bachelor's Degree (Required)
MBA/PGDM/MCA (Preferred)

Experience:
Business Development / Sales / Pre-Sales / Solution Selling: Minimum 1 Year (Required)
Work Location: In Person

How to Apply: recruitment@nesasoftware.com or 75938 33665
Subject Line - Deputy Manager Pre Sales

Service Manager

Job Title: Service Manager

Job Summary:

We are looking for an experienced and customer-focused Service Manager professional with 5+ years of experience in IT Service Management, Technical Account Management, or Post-Sales Service Delivery. The ideal candidate will be responsible for managing the complete post-sales customer lifecycle, ensuring seamless service delivery, SLA compliance, operational governance, customer satisfaction, and continuous service improvement. The role requires close collaboration with technical, finance, and business teams while maintaining strong customer relationships within a SaaS, CPaaS, Telecom, Cloud Communications, or IT Solutions environment.

Key Responsibilities:

1. Contract Handover & Service Governance

* Participate in contract handover meetings with Business Development and Sales teams.
* Review signed contracts, Statements of Work (SOW), and Service Level Agreements (SLAs).
* Define service scope and establish governance processes to prevent scope creep.
* Identify customer and internal stakeholders and establish escalation procedures.
* Prepare Account Service Plans and Service Management Runbooks.

2. Customer Onboarding & Service Configuration

* Conduct customer kick-off meetings and define communication and governance protocols.
* Coordinate service feasibility assessments and resource planning.
* Develop Service Registers, Standard Operating Procedures (SOPs), and Knowledge Base documentation.
* Train customers on IT Service Management (ITSM) ticketing processes.
* Coordinate with Technical Teams to validate system configurations, monitoring tools, security compliance, and access controls.

3. Service Delivery & Operations

* Convert customer SLAs into internal Operational Level Agreements (OLAs).
* Coordinate planned releases, maintenance activities, and Change Advisory Board (CAB) reviews.
* Manage Incident, Problem, and Change Management processes.
* Ensure timely Root Cause Analysis (RCA) documentation and communication after major incidents.

4. Performance Monitoring & Continuous Improvement

* Monitor service availability, uptime, and SLA compliance.
* Conduct Weekly Operational Reviews and Monthly Service Review meetings.
* Maintain Continuous Service Improvement (CSI) registers and track operational improvements.
* Collaborate with Finance and Revenue Assurance teams to ensure billing accuracy and support payment collections.
* Track operational performance using dashboards and MIS reports.

5. Customer Relationship & Business Growth

* Build long-term relationships with customer stakeholders and act as a trusted advisor.
* Drive customer adoption of self-service platforms and automation initiatives.
* Identify upselling and cross-selling opportunities and coordinate with Account Service Managers.
* Support contract renewals through SLA reports, service performance metrics, and ROI documentation.

Qualifications & Skills:

* Bachelor's Degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field.
* Minimum **5+ years** of experience in IT Service Management, Technical Account Management, or Post-Sales Service Delivery.
* Strong knowledge of **ITIL Framework** including Incident, Problem, Change, Service Level Management, and Continuous Service Improvement (CSI).
* Experience working in **SaaS, CPaaS, Telecom, Cloud Communications, or IT Solutions** industries.
* Hands-on experience with ITSM tools, SLA management, service governance, and operational reporting.
* Knowledge of monitoring platforms, automation tools, and system integrations.
* Strong analytical, documentation, reporting, and problem-solving abilities.
* Excellent communication, stakeholder management, and customer relationship skills.
* Ability to manage executive-level escalations and cross-functional coordination.

Preferred Candidate:

* Experience managing enterprise customer accounts and post-sales service operations.
* ITIL Foundation Certification or higher is an added advantage.
* Proven ability to achieve SLA compliance and improve customer satisfaction.
* Experience driving automation, digital transformation, and Continuous Service Improvement initiatives.
* Good commercial understanding of billing validation, revenue assurance, and contract governance.
* Ability to identify customer growth opportunities while ensuring service excellence.

Employment Details:
Location: Kochi
Department: Service Management
Joining: Immediate Joiners Preferred

How to Apply:
Call or WhatsApp: 75938 33665
Email: recruitment@nesasoftware.com

Data Analyst

Job Description:

Data Analyst

We are seeking a highly skilled Data Analyst with 3+ years of experience in building and maintaining ETL/ELT pipelines, working with diverse data sources, developing Power BI reports, and ensuring high-quality, reliable data across the organization.
The ideal candidate should have strong analytical skills, excellent knowledge of numbers and business context, and hands-on experience in data cleaning, transformation, modeling, and optimization.

Key Responsibilities:

1. ETL/ELT & Data Pipelines

Design, develop, and maintain ETL/ELT pipelines for structured and unstructured data.
Work with tools such as Power Query, SQL-based ETL, Dataflows, ADF, SSIS, or similar platforms.
Automate data ingestion, transformation, and integration workflows.
Troubleshoot pipeline failures and optimize performance.

2. Data Management & Databases

Work with multiple databases such as SQL Server, MySQL, PostgreSQL, Azure SQL, Oracle, or cloud-based DBs.
Write optimized SQL queries, stored procedures, views, and functions.
Perform data extraction, cleaning, profiling, and validation at scale.

3. Data Cleaning, Transformation & Quality

Handle large volumes of raw data and transform them into clean, usable datasets.
Create data validation checks and ensure accuracy, consistency, and completeness across systems.
Apply data optimization techniques to improve refresh times and model performance.

4. Business Intelligence & Reporting

Develop and maintain Power BI dashboards, reports, and datasets.
Use Power Query and DAX to create calculated columns, measures, and date intelligence logic.
Publish and manage reports in Power BI Service, including refresh schedules, Row-Level Security (RLS), and workspaces.
Collaborate with stakeholders to understand business requirements and deliver insights.

5. Automation & Productivity Tools

Build automation using tools like Power Automate, Python scripts, Excel VBA, or workflow tools.
Implement scheduled tasks to streamline repetitive processes.
Integrate BI outputs with email alerts, SharePoint, Teams, and other systems.

6. Excel & Analytical Skills

Strong command of Excel: Power Query, PivotTables, advanced formulas, and data modeling.
Excellent ability to work with numbers, perform analysis, detect patterns, and identify anomalies.

7. Domain & Business Understanding

Interpret data with a strong understanding of business KPIs, metrics, and operational logic.
Provide insights that support decision-making across departments.

Required Skills & Experience

3+ years of hands-on experience as a Data Analyst or similar role.
Solid experience building ETL/ELT pipelines and integrating diverse data sources.
Strong SQL skills for data extraction, transformation, and performance tuning.
Experience with Power BI, Power BI Service, and Power Query.
Experience working with files, APIs, databases, cloud storage, SharePoint, Excel, CSV, JSON, etc.
Strong data modeling and DAX knowledge.
Proficiency with Excel (advanced).
Experience with automation tools (Power Automate, scripting, or similar).
Strong analytical thinking and numerical ability.
Knowledge of data validation, data governance, and data quality frameworks.

Good to Have (Optional)

Experience with Azure Data Factory, Dataflows, Databricks, or cloud data integration tools.
Knowledge of Python or R for data manipulation.
Experience working in Agile environments.
Understanding of version control (Git) and CI/CD for analytics.

Salary: Rs.30,000/- Rs.40,000/-

Apply now:
Call or WhatsApp: 75938 33665
Mail ID: recruitment@nesasoftware.com
Subject Line: Application for Data Analyst

Job Types: Full-time, Permanent

Benefits:
Health insurance
Provident Fund

Experience:
Data analytics: 3+ years experience required.

Project Coordinator

Job Title: Project Coordinator
Location: Kochi

Job Summary:
We are seeking a proactive and detail-oriented Project Coordinator to join our team. The ideal candidate will have at least 1+ year of experience in coordinating electronics or engineering projects, ensuring smooth execution, timely delivery, and effective communication across teams. The Project Coordinator will act as a central point of contact for project activities, optimize workflows, support teams, and also handle IT management and procurement for projects and office operations.

Key Responsibilities:

1. Project Coordination & Monitoring
• Track project progress, milestones, and deliverables.
• Coordinate activities across engineering, testing, and management teams.
• Identify risks or delays and escalate issues appropriately.

2. Team Support & Communication
• Assist in team task allocation and workflow management.
• Facilitate clear communication between cross-functional teams.
• Support project meetings, prepare agendas, and follow up on action items.

3. Documentation & Reporting
• Maintain project documentation, reports, and dashboards.
• Generate insights and updates for management to support decision-making.

4. Process Improvement
• Suggest improvements to project coordination and workflow processes.
• Support teams in smooth execution of tasks and project goals.

5. Accounts and Stock Management
• Handle daily accounting activities including invoicing, payments, reconciliations, and maintaining accurate financial records in compliance with regulations.
• Manage inventory operations including stock tracking, physical verification, reconciliation, and ensuring optimal stock levels and control.
• Maintain an inventory of IT assets and coordinate maintenance or upgrades.

6. Procurement & Vendor Management
• Coordinate procurement of project-related materials, electronics components, and office supplies.
• Identify and negotiate with vendors for best pricing, quality, and delivery timelines.
• Maintain accurate procurement records, invoices, and budget tracking.
• Ensure timely availability of resources to avoid project delays.

Qualifications & Skills:
• Any Bachelor’ Degree.
• Minimum 1 year of experience in project coordination or similar role.
• Strong communication, coordination, and team-handling skills.
• Good organizational and multitasking abilities.
• Proficiency in MS Office and project management tools.
• Detail-oriented, proactive, and problem-solving mindset.

Preferred Candidate:
• Experience in electronics or hardware development projects.
• Exposure to IT management and procurement processes.
• Ability to work independently and collaboratively in a fast-paced environment.

How to Apply:
Share your resume to WhatsApp: 75938 33665
Mail to: recruitment@nesasoftware.com
Subject Line: Application for Project Coordinator.