INFOPARK

Implementation/ Product Support Executive

We are looking for a proactive, customer-focused, and detail-oriented Implementation/ Product Support Executive to ensure the successful implementation and adoption of our software solutions. The role involves coordinating product implementations, configuring the application based on customer requirements, providing training and onboarding, troubleshooting product issues, and delivering exceptional post-implementation support. You will work closely with customers and internal teams to ensure a seamless implementation experience and high customer satisfaction. 

Key Responsibilities:
Manage end-to-end product implementation for new customers.
Understand customer requirements and configure the application accordingly.
Assist customers during implementation and ensure successful product adoption.
Provide technical and functional support to customers via phone, email, chat, or ticketing systems.
Diagnose, troubleshoot, and resolve product-related issues within defined SLAs.
Escalate complex issues to the relevant internal teams and follow up until resolution.
Collaborate with Product, Development, and QA teams to resolve customer issues and improve product functionality.
Document implementation activities, customer interactions, issues, and resolutions accurately.
Create and maintain implementation guides, user manuals, FAQs, and support documentation.
Gather customer feedback and recommend product improvements.
Ensure high levels of customer satisfaction throughout the implementation and support lifecycle.
Willingness to travel domestically and internationally as required.

Required Skills & Qualifications:
Bachelor's degree in any discipline.
1–3 years of experience in software implementation, product support, customer support, or a similar role.
Good understanding of software products, SaaS applications, and implementation processes.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent verbal and written communication skills.
Strong presentation and customer relationship management skills.
Ability to manage multiple implementation projects and priorities simultaneously.
Ability to work independently as well as collaboratively within a team.

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Software Engineer (.Net)

Job Summary :
We are looking for a Software Engineer (.NET) to develop scalable web applications using ASP.NET Core, C#, and MVC. The role involves API integration, database management, and collaborating with teams to deliver high-quality solutions. Basic exposure to AI/ML concepts and integrations is an added advantage.

Key Responsibilities :
Translate business requirements into functional applications
Design, develop, and maintain clean, efficient, and reusable code
Integrate applications using REST APIs
Ensure performance, quality, and responsiveness of applications
Identify bugs/issues and implement solutions
Conduct code reviews and develop unit test cases
Support deployment and release management
Maintain, enhance, and upgrade existing applications

Required Skills :
Experience in C#, ASP.NET, .NET Core, MVC
Strong knowledge of HTML5, JavaScript, CSS, jQuery/Angular
Hands-on experience with MS SQL Server, Entity Framework, LINQ
Experience with REST/SOAP services and IIS deployment
Familiarity with Git/TFS and Agile/Scrum
Basic understanding of AI/ML concepts and AI API integrations (e.g., NLP, chatbots)
Exposure to Python for AI (optional) and data handling basics
Knowledge of Azure/AWS is a plus
Strong problem-solving and communication skills
Experience & Qualification
3-5 years of experience in web/cloud application development
BTech / BE / MCA or relevant qualification