INFOPARK

Product Support Intern

We are looking for a proactive, customer-focused, and detail-oriented Product Support Intern to join our team. In this role, you will support the implementation, onboarding, and adoption of our software solutions while assisting customers with product-related queries. You will work closely with the Product, Support, and Development teams to ensure a smooth customer experience and gain hands-on exposure to SaaS products and customer support processes.

Key Responsibilities
• Assist in the implementation and onboarding of new customers.
• Understand customer requirements and help configure the application under the guidance of senior team members.
• Support customers during the implementation process to ensure successful product adoption.
• Respond to customer queries via phone, email, chat, or ticketing systems.
• Troubleshoot basic product issues and escalate complex cases to the appropriate teams.
• Coordinate with Product, Development, and QA teams to resolve customer issues.
• Document customer interactions, implementation activities, issues, and resolutions accurately.
• Assist in creating and updating user guides, FAQs, and support documentation.
• Collect customer feedback and share insights to help improve the product and customer experience.
• Ensure a high level of customer satisfaction through timely and professional support.
• Be willing to travel domestically or internationally, if required, for customer onboarding or training.

Required Skills & Qualifications
• Bachelor's degree (completed or currently pursuing) in any discipline.
• Strong interest in customer support, software implementation, or SaaS products.
• Good analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong interpersonal and presentation skills.
• Willingness to learn new technologies and business processes.
• Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment.
• Ability to work both independently and collaboratively as part of a team.

Preferred (Optional):
• Familiarity with SaaS applications, CRM tools, or ticketing systems is an advantage.
• Internship, academic project, or certification related to software, customer support, or IT is a plus.

Sales Intern

We are looking for an enthusiastic, self-motivated, and results-driven Sales Intern to join our Sales team. This internship offers hands-on experience in lead generation, customer engagement, market research, and CRM management. You will work closely with experienced sales professionals, gain exposure to both domestic and international markets, and develop practical skills across the sales lifecycle.

Key Responsibilities :
Assist in identifying and generating new business leads through cold calling, email outreach, LinkedIn, and other networking channels.
Qualify prospective customers by understanding their business needs and identifying sales opportunities.
Support the sales team in conducting domestic and international client calls, product presentations, and follow-up communications.
Build and nurture relationships with prospects throughout the pre-sales process.
Conduct market and competitor research to identify industry trends and potential business opportunities.
Collaborate with the sales team by preparing sales materials, presentations, and other resources to support deal closure.
Maintain accurate records of leads, customer interactions, and sales activities using CRM tools such as Zoho CRM or Salesforce.
Generate reports and update sales pipelines to ensure data accuracy.
Assist in achieving team sales targets and contribute to continuous process improvements.

Required Skills :
Excellent verbal and written communication skills.
Strong interpersonal skills with a customer-focused approach.
Interest in sales, business development, and relationship management.
Basic understanding of the sales process and customer engagement.
Good presentation and communication skills with the ability to explain product features effectively.
Familiarity with CRM tools such as Zoho CRM or Salesforce is an advantage.
Strong analytical, organizational, and time management skills.
Self-motivated, eager to learn, and able to work both independently and collaboratively.

Qualifications :
Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
Prior internship or academic project in sales, marketing, customer service, or business development is a plus.
Familiarity with the sales cycle, from lead generation to deal closure, is desirable.

Software Engineer (.Net)

Job Summary :
We are looking for a Software Engineer (.NET) to develop scalable web applications using ASP.NET Core, C#, and MVC. The role involves API integration, database management, and collaborating with teams to deliver high-quality solutions. Basic exposure to AI/ML concepts and integrations is an added advantage.

Key Responsibilities :
Translate business requirements into functional applications
Design, develop, and maintain clean, efficient, and reusable code
Integrate applications using REST APIs
Ensure performance, quality, and responsiveness of applications
Identify bugs/issues and implement solutions
Conduct code reviews and develop unit test cases
Support deployment and release management
Maintain, enhance, and upgrade existing applications

Required Skills :
Experience in C#, ASP.NET, .NET Core, MVC
Strong knowledge of HTML5, JavaScript, CSS, jQuery/Angular
Hands-on experience with MS SQL Server, Entity Framework, LINQ
Experience with REST/SOAP services and IIS deployment
Familiarity with Git/TFS and Agile/Scrum
Basic understanding of AI/ML concepts and AI API integrations (e.g., NLP, chatbots)
Exposure to Python for AI (optional) and data handling basics
Knowledge of Azure/AWS is a plus
Strong problem-solving and communication skills
Experience & Qualification
3-5 years of experience in web/cloud application development
BTech / BE / MCA or relevant qualification