INFOPARK

Implementation/ Product Support Executive

We are looking for a proactive, customer-focused, and detail-oriented Implementation/ Product Support Executive to ensure the successful implementation and adoption of our software solutions. The role involves coordinating product implementations, configuring the application based on customer requirements, providing training and onboarding, troubleshooting product issues, and delivering exceptional post-implementation support. You will work closely with customers and internal teams to ensure a seamless implementation experience and high customer satisfaction. 

Key Responsibilities:
Manage end-to-end product implementation for new customers.
Understand customer requirements and configure the application accordingly.
Assist customers during implementation and ensure successful product adoption.
Provide technical and functional support to customers via phone, email, chat, or ticketing systems.
Diagnose, troubleshoot, and resolve product-related issues within defined SLAs.
Escalate complex issues to the relevant internal teams and follow up until resolution.
Collaborate with Product, Development, and QA teams to resolve customer issues and improve product functionality.
Document implementation activities, customer interactions, issues, and resolutions accurately.
Create and maintain implementation guides, user manuals, FAQs, and support documentation.
Gather customer feedback and recommend product improvements.
Ensure high levels of customer satisfaction throughout the implementation and support lifecycle.
Willingness to travel domestically and internationally as required.

Required Skills & Qualifications:
Bachelor's degree in any discipline.
1–3 years of experience in software implementation, product support, customer support, or a similar role.
Good understanding of software products, SaaS applications, and implementation processes.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent verbal and written communication skills.
Strong presentation and customer relationship management skills.
Ability to manage multiple implementation projects and priorities simultaneously.
Ability to work independently as well as collaboratively within a team.

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Software Sales Executive (North Kerala)

We are looking for a Software Sales Executive to drive business growth and build strong client relationships in the Calicut region. 

Key Responsibilities
Identify and generate new business opportunities.
Develop and maintain relationships with clients.
Conduct client meetings, presentations, and follow-ups.
Achieve assigned sales and business development targets.
Monitor market trends and identify potential opportunities.
Maintain regular sales and activity reports.

Requirements
1–3 years of experience in Business Development/Sales.
Good communication, negotiation, and interpersonal skills.
Self-motivated and target-oriented.
Willingness to travel within Calicut and nearby areas.
Candidates residing in Calicut are preferred.
Knowledge of the local market will be an added advantage.

Associate Software Sales Engineer

We are looking for an enthusiastic, self-motivated, and results-driven Associate Software Sales Engineer to join our Sales team. The ideal candidate will support the sales process through lead generation, customer engagement, product demonstrations, technical discussions, and relationship management.

This role provides an opportunity to work closely with experienced sales professionals, interact with domestic and international clients, understand customer requirements, and develop strong expertise across the sales lifecycle. 

Key Responsibilities
Generate and qualify leads through cold calling, email outreach, LinkedIn, and other channels.
Understand customer requirements and identify suitable sales opportunities.
Conduct domestic and international client calls, product presentations, and demonstrations.
Explain product features, benefits, and solutions clearly to prospective customers.
Build and maintain strong relationships with prospects throughout the sales cycle.
Conduct market and competitor research to identify new business opportunities.
Prepare sales presentations, proposals, and other materials to support deal closure.
Maintain accurate lead and customer records and update sales activities in CRM tools such as Zoho CRM or Salesforce.
Follow up with prospects and support the sales team in achieving individual and team targets.
Collaborate with internal teams to ensure smooth pre-sales and customer onboarding activities.

Required Skills
Excellent verbal and written communication skills in English.
Strong interpersonal and relationship-building skills with a customer-focused approach.
Good understanding of sales, business development, and customer engagement.
Ability to understand customer requirements and communicate suitable product solutions effectively.
Good presentation and negotiation skills.
Ability to conduct product demonstrations and explain product features and benefits clearly.
Familiarity with CRM tools such as Zoho CRM or Salesforce is an advantage.
Strong analytical, organizational, and time-management skills.
Proactive approach towards lead generation, follow-ups, and business development.
Self-motivated, target-oriented, and eager to learn.
Ability to work independently as well as collaboratively with cross-functional teams.

Qualifications & Experience
Bachelor's degree in Business Administration, Marketing, Sales, Engineering, Computer Applications, or a related field.
0–1 years of experience in sales, business development, pre-sales, product support, or a related role.
Prior internship, academic project, or experience in sales, marketing, customer service, or business development is an advantage.
Basic understanding of the sales cycle, from lead generation and qualification to product presentation and deal closure.
Experience in software/IT product sales or B2B sales will be an added advantage.