INFOPARK

CUSTOMER SERVICE ANALYST

Job description:

Eqsoft is a leading provider of various software solutions especially ERP solutions, empowering businesses to streamline operations and improve efficiency. We're looking for passionate and motivated experienced candidates to join our team and provide exceptional service to our clients across multiple platforms—on-call, online, or onsite.

Role Overview:
As a Customer Service Analyst, you'll be responsible for assisting clients with technical support, troubleshooting, and ERP system guidance. Your primary focus will be on ensuring smooth operations and resolving any issues customers may face.

Key Responsibilities:

Provide technical support for ERP systems.
Assist clients with system implementation and maintenance.
Resolve technical issues and help clients maximize ERP capabilities.
Work closely with cross-functional teams to ensure high-quality service.

Qualifications:

Minimum one year of experience with a background in Software Engineering, Computer Science, IT, or Commerce.
Knowledge of ERP systems or willingness to learn quickly.
Strong communication skills (both written and verbal).
Ability to troubleshoot and problem-solve effectively.
A keen interest in customer service and technical support.

Job Type: Full-time
Work Location: In person

Business Development Officer

Job description:

We are seeking an experienced Business Development Officer with a proven track record in selling Laboratory Information Systems (LIS/LIMS), Lab Care Software, Hospital Management Software (HMS), or Healthcare ERP solutions.

Key Responsibilities:

Identify and develop new business opportunities within diagnostic laboratories, hospitals, and healthcare institutions.
Conduct product presentations, software demonstrations, and client meetings.
Build and maintain strong customer relationships while achieving sales targets.
Prepare proposals, negotiate commercial terms, and close sales.
Collaborate with implementation and support teams to ensure successful customer onboarding.

Requirements:

2–5 years of experience in Healthcare Software or Laboratory Software sales.
Excellent communication, presentation, and negotiation skills.
Strong business development and relationship management capabilities.
Willingness to travel for business meetings.

Work Location: In person

ERP Content Creator

Job description:


We are looking for a creative and proactive candidate to join our team as an ERP Digital Content & Support Executive.

Responsibilities:

Create and edit ERP software query resolution videos
Upload and manage videos on YouTube regularly
Design posters, thumbnails, and promotional creatives
Prepare software demo and tutorial videos
Coordinate with support and technical teams for content creation
Support digital marketing activities related to ERP software

Skills Required:

Basic knowledge of video editing tools
Knowledge in Canva, Photoshop, or similar software
Familiarity with YouTube channel management
Creativity and good communication skills
Basic understanding of ERP software is preferred

Qualification:

Any degree (Background in commerce is advantage)
Freshers can apply

Work Location: In person

Business Development Officer

Job description:

Job Description:
We are looking for a Business Development Officer to handle customer interactions, generate leads, and support business growth through effective communication.

Key Responsibilities & Skills:

Experienced candidates with any degree or related field.
Good communication skill
Make outbound and handle inbound calls with clear and professional communication
Explain products or services and effectively convince potential customers
Follow up on leads and maintain accurate call records in systems.
Handle customer queries patiently and provide appropriate solutions
Demonstrate strong interpersonal, listening, and negotiation skill.
Fluency in English and Hindi is preferred

Work Location: In person

Chief Executive Officer

Job Description

We are seeking an experienced and visionary Chief Executive Officer (CEO) to lead the company's overall strategy, operations, and business growth. The ideal candidate will oversee all departments, drive organizational performance, ensure client satisfaction, and achieve business objectives.

Key Responsibilities

Define and execute the company's vision, strategy, and growth plans.
Oversee Development, Support, Marketing, Accounts, HR, and Business Development teams.
Drive revenue growth, profitability, and operational excellence.
Ensure timely project delivery and high levels of customer satisfaction.
Build strong relationships with clients, partners, and stakeholders.
Monitor business performance and implement process improvements.
Lead decision-making, financial planning, and organizational development.
Review MIS reports and ensure achievement of business targets.

Requirements & Skills

Bachelor's Degree in Business Administration, Management, Engineering, or a related field (MBA preferred).
Minimum 2+ years of leadership experience, preferably in the IT industry.
Strong business acumen, strategic planning, and leadership skills.
Excellent communication, decision-making, and problem-solving abilities.
Experience managing cross-functional teams and business operations.
Knowledge of financial management, project management, and performance monitoring.
Ability to drive business growth, operational efficiency, and team performance.

ERP QA Analyst

Job description:

We are seeking a detail-oriented ERP QA Analyst to perform comprehensive testing before the official release of our ERP software. The tester will ensure that all modules function correctly, workflows meet business requirements, and the software is free of critical bugs, providing a seamless experience for clients.

Key Responsibilities:

Conduct thorough pre-release testing of ERP modules, including Finance, Sales, Inventory, HR, and Manufacturing.

Perform functional, regression, integration, and system testing to identify defects.

Document and report issues clearly using bug-tracking tools.

Validate that ERP workflows align with client and business requirements.

Collaborate closely with developers and project teams to resolve issues quickly.

Prepare detailed test cases, test plans, and test reports for management review.

Suggest improvements to enhance software quality and user experience.

Qualifications & Skills:

Bachelor’s degree in Computer Science, IT, or a related field.

Strong understanding of ERP workflows and business processes.

Excellent analytical, documentation, and problem-solving skills.

Attention to detail and a proactive approach to quality assurance.

Why Join Us:

Play a critical role in ensuring high-quality ERP software releases.

Collaborate with a skilled team and gain exposure to multiple ERP modules.

Contribute directly to client satisfaction and software excellence.

Job Type: Full-time

Work Location: In person

Project Manager

Job description:

Eqsoft Business Solutions Pvt Ltd is looking for an experienced and technically strong Project Manager to lead our software development projects. The candidate should have solid hands-on experience in VB.NET, .NET Core, Flutter, Angular, APIs, SQL, MySQL, cloud technologies, and full-stack development, along with strong leadership and communication skills. The role involves managing both cloud-based and desktop ERP projects effectively from start to finish.

Key Responsibilities:

Lead end-to-end software development projects — planning, execution, delivery, and maintenance.
Manage ERP, cloud-based, and desktop software projects, ensuring high-quality and timely delivery.
Supervise frontend, backend, and mobile development teams, and ensure smooth collaboration.
Review and guide technical architecture, database structure, and API integrations.
Handle cloud hosting, deployment, and maintenance (AWS, Azure, or similar).
Coordinate with clients and internal departments to gather requirements and define project goals.
Monitor project timelines, team performance, and budgets to achieve optimal results.
Ensure software security, performance, and scalability standards are maintained.
Conduct regular project review meetings and submit progress reports to management.
Provide technical mentoring and leadership to developers.

Required Skills & Qualifications:

Strong expertise in VB.NET, .NET Core, API development, and SQL/MySQL databases.
Proficient in Flutter (mobile app development) and Angular (frontend).
Knowledge of cloud technologies, deployment, and data management.
Experience handling desktop-based and ERP system projects.
Solid understanding of frontend and backend development (Full Stack).
Good command over version control systems (SVN, Git, GitHub, etc.).
Excellent team management, task prioritization, and problem-solving skills.
Familiarity with Agile/Scrum project management methodologies.
Bachelor’s or Master’s degree in Computer Science, Information Technology, or equivalent.

Preferred Skills:

Experience in multi-platform ERP deployment (web, desktop, mobile).
Knowledge of UI/UX standards and third-party system integrations.
Exposure to server-side performance optimization.
Ability to analyse and modernize legacy systems for better performance and scalability.

What We Offer:

Opportunity to lead innovative ERP and business software solutions.
Competitive salary and performance incentives.
A professional and growth-oriented environment.
Continuous learning and exposure to latest technologies.

Job Types: Full-time, Permanent
Work Location: In person

BUSINESS DEVELOPMENT OFFICER (BDO)

Job Description

We are seeking an energetic and motivated Business Development Officer (BDO) to support our business expansion efforts. The BDO will be responsible for identifying potential clients, nurturing leads, assisting in proposal development, and contributing to overall business growth initiatives.

Key Responsibilities:

Identify and generate new leads through research, networking, and cold outreach.
Assist in building and maintaining strong client relationships.
Support in preparing proposals, presentations, and sales materials.
Conduct market research to understand customer needs, industry trends, and competitor activities.
Follow up with prospective clients and ensure timely communication.
Maintain sales records and provide regular reports on progress and pipeline.
Represent the company in meetings, events, and client interactions as required.

Qualifications:

Bachelor’s degree in Business, Marketing, or a related field.
0–2 years of experience in sales, marketing, or business development (freshers with strong communication skills are encouraged to apply).
Excellent verbal and written communication skills.
Strong interpersonal and relationship-building abilities.
Basic knowledge of sales techniques and negotiation.

Job Type: Full-time
Work Location: In person