INFOPARK

System Engineer – L2 | Bengaluru

System Engineer – L2
Company: Worksent
Location: Bengaluru, Karnataka

About the Role
Worksent is seeking an experienced System Engineer – L2 to provide on-site IT support for our Australia-based client at their Bengaluru office.

The ideal candidate will have strong technical troubleshooting skills, hands-on experience with Microsoft 365 and Windows environments, and a customer-focused approach to IT service delivery.

The role involves managing day-to-day IT operations, resolving Level 2 technical issues, maintaining IT infrastructure, and coordinating with the client’s Australian team to ensure smooth and efficient service delivery.

Preferred availability: Immediate joiners or candidates who can join within 2–3 weeks. Candidates with a notice period of up to one month may also be considered.

Excellent communication skills are essential for this role.

Please review the job description below and apply if your profile matches the requirements.

Key Responsibilities

IT Support & Service Delivery
Act as the primary on-site IT point of contact, handling desk-side and remote support requests within agreed Service Level Agreements (SLAs).
Resolve Level 2 technical issues and ensure timely service delivery.
Maintain accurate ticket notes, provide timely updates, and communicate technical issues clearly to the Australian client team.
Escalate complex issues with detailed troubleshooting notes and clear handover documentation.
Microsoft 365 & Identity Management
Manage the Microsoft 365 user lifecycle, including onboarding, offboarding, licensing, Multi-Factor Authentication (MFA), and sign-in issues.
Troubleshoot Microsoft Entra ID and user access-related issues.
Windows Device Management
Deploy, configure, and support Windows devices using Microsoft Intune and Windows Autopilot.
Support Windows 10/11 environments and troubleshoot device-related issues.
Hardware & Peripheral Support
Handle on-site hardware requirements, including device deployments, replacements, and peripheral support.
Troubleshoot printers and other hardware-related issues.
Network & Connectivity Support
Troubleshoot LAN, Wi-Fi, VPN, and internet connectivity issues.
Apply working knowledge of TCP/IP, DHCP, DNS, VLANs, switching, and wireless networking.
Structured Cabling & Infrastructure
Perform structured cabling activities, including cable installation, termination, testing, rack patching, and labelling.
Support day-to-day IT infrastructure maintenance.
Security & Application Support
Investigate and triage security alerts and quarantined emails.
Handle application allow-listing requests while adhering to security standards.
Documentation & Process Compliance
Maintain accurate IT documentation and follow established support processes.
Adhere to organisational security standards and IT service management procedures.

Required Skills and Qualifications

Experience: Minimum 4 years of IT support experience, including hands-on Level 2 support.
Microsoft Technologies: Strong knowledge of Microsoft 365, Microsoft Entra ID, and Windows 10/11.
Device Management: Experience with Microsoft Intune and Windows Autopilot.
Networking: Working knowledge of TCP/IP, DHCP, DNS, VLANs, switching, Wi-Fi, and VPN.
Structured Cabling: Hands-on experience with Cat6 cable installation, RJ45/keystone termination, testing, and rack patching.
Communication: Excellent spoken and written English, with the ability to communicate effectively with non-technical users and overseas stakeholders.
Troubleshooting: Strong problem-solving, technical troubleshooting, and customer service skills.
Professionalism: Calm, professional communication and a customer-focused approach.
Organisation: Good organisational skills, accountability, and attention to detail in ticket management and documentation.
Preferred Skills (Added Advantage)
Experience with any of the following will be an added advantage:

Managed Service Provider (MSP) environments.
Supporting international clients or distributed teams.
NinjaOne.
ThreatLocker.
Hudu.
UniFi networking solutions.

Apply Now
If you have the required technical expertise and are interested in supporting our Australia-based client from Bengaluru, we encourage you to apply!

Please ensure your profile highlights your relevant technical experience, communication skills, and availability to join.

Sales Development Representative

Description

Role: Sales Development Representative

Work experience: 0 to 4 years

Work Location: Infopark Phase II, Kakkanad

Job Responsibilities:

* Managing both our existing sales pipeline and developing new business opportunities

* New customer acquisition activities, including lead generation and sales funnel development

* Identifying sales opportunities through extensive market research

* Achieving sales targets through acquisition of new clients

* Assessing client requirements & creating database of new clients

* Building and maintaining strong relationships with all potential and existing clients

* Arrange business meetings with prospective clients.

* Build long-term relationships with new and existing customers.


Requirements:

* Excellent verbal and written communication skills

* Proven experience as a business development or sales executive, with exposure to IT customer support will be an added advantage

* Proficiency in MS Office; familiarity with CRM tools (optional)

* Technical skills required to understand

NOC Engineer

Work Experience: 0-2 year
Work Location: Infopark, Kochi


Job Description:
• Rapidly respond to all alerts, restoring or escalating service/applications issues as per established SLAs.
• Facilitate technical/crisis management conference calls during production outages, providing written and verbal updates in timely and consistent manner.
• Track all planned and unplanned Systems & Applications outages through trouble ticketing systems and reporting tools.
• Managing system backups and network security protocols.
• Performing regular checks on servers, network devices etc.
• Diagnosing and troubleshooting errors.
• Tracking and documenting network issues, server issues etc and compiling incident reports.
• Escalate the technical issues which needs an immediate response or troubleshooting to management as per their SOP (Standard Operation Procedure)

Professional Skills:
• Three-year Diploma or Graduate or Postgraduate
• MCSE/MCSA/CCNA certification would be a plus.

Essential requirement:
• Willing to work in dedicated night shift.
• Excellent communication skills

Technical Support Executive/Help desk

Work Experience: 1 - 3 years
Work Location: Infopark, Kochi

Responsibilities:

• Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.
• Initiates follow up calls with customers.
• Responding to client IT support requests via chats, calls, and tickets.
• Providing technical support via remote access.
• Update and monitor ticketing systems.

Essential requirement:

• Excellent communication skills.
• Willing to work in rotational shift.
• Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.
• Good knowledge of working with Windows and MacOS systems.
• Proficient knowledge of computer systems and their peripherals.
• Experience in SharePoint Online, Microsoft Office 365, Ms Outlook, Ms Word, Ms Excel, OneDrive etc is essential.
• Minimum 6 months voice experience in International Technical Support preferred.
• Knowledge in infrastructure concepts like Active Directory, Windows Servers, DNS, DHCP, RDP, AV, VM, MDM, Backup, VLAN, VPN, Servers, Firewall, Router, switch, Printer etc. would be an added advantage

Business Development Representative (BDR)

Experience – 2 to 4 years in BDR and Lead generation roles
Location - Kochi

• Exposure in Global Markets, ideally in North American markets.
• Research potential customers and identify key decision-makers within target companies.
• Reach out to leads through various channels and set up meetings with Sales managers for further engagement.
• Maintain and update Hubspot CRM and manage the sales pipeline.
• Attend industry events, webinars, and conferences to generate leads and build brand awareness.
• Collaborate with content and design teams to Create and curate targeted messaging and lead-gen campaigns.