INFOPARK

Business Development - Intern

Location- Kochi
Internship Tenure - 3 Months

We are looking for an energetic and self-motivated Business Development - Intern

Job Responsibilities:

• New customer acquisition activities like cold-calling, lead generation, meeting prospects, submitting proposal.
• Maintaining & Updating documents and sales records.
• Research and generate lists of potential customers
• Identifying sales opportunities through extensive market research
• Assessing client requirements & Creating database of new clients
• Building and maintaining strong relationships with all potential and existing clients
• Observing and carrying out sales processes

Requirements:
• Ability to remain calm in fast-paced environments.
• Ability to build rapport.
• Time management and planning skills
• Ability to cope with rejection.
• Must have a passion for Sales
• Excellent interpersonal, verbal, and written communication skills.
• Outstanding multitasking and organizational abilities.
• Experience with PowerPoint, Word, and Excel preferred


Qualifications:
• MBA in Marketing

Technical Support Executive/Help desk

Work Experience: 1 - 3 years
Work Location: Infopark, Kochi

Responsibilities:

• Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.
• Initiates follow up calls with customers.
• Responding to client IT support requests via chats, calls, and tickets.
• Providing technical support via remote access.
• Update and monitor ticketing systems.

Essential requirement:

• Excellent communication skills.
• Willing to work in rotational shift.
• Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.
• Good knowledge of working with Windows and MacOS systems.
• Proficient knowledge of computer systems and their peripherals.
• Experience in SharePoint Online, Microsoft Office 365, Ms Outlook, Ms Word, Ms Excel, OneDrive etc is essential.
• Minimum 6 months voice experience in International Technical Support preferred.
• Knowledge in infrastructure concepts like Active Directory, Windows Servers, DNS, DHCP, RDP, AV, VM, MDM, Backup, VLAN, VPN, Servers, Firewall, Router, switch, Printer etc. would be an added advantage

Talent Acquisition Intern

Talent Acquisition Intern

Role: Talent Acquisition Intern
Duration: 3 Months (Paid)
Location: Infopark, Kochi
Work Mode: Work from Office
Experience: Freshers / Candidates with relevant internship experience

We are looking for a Talent Acquisition Intern to support day-to-day recruitment activities. This role provides hands-on exposure to candidate sourcing, screening, interview coordination, candidate engagement and recruitment operations.

Key Responsibilities
• Source candidates through LinkedIn, job portals, social media, referrals and other channels.
• Review resumes and shortlist candidates based on job requirements.
• Conduct initial candidate screening and coordinate interviews.
• Communicate with candidates and ensure timely follow-ups.
• Maintain candidate databases and recruitment trackers.
• Assist with recruitment reports and documentation.

Requirements
• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
• Strong verbal and written communication skills.
• Good interpersonal and coordination skills.
• Basic understanding of recruitment processes.
• Familiarity with LinkedIn and job portals is an advantage.
• Proactive attitude, willingness to learn and good organisational skills.

What You Will Gain
Hands-on experience in end-to-end recruitment, candidate sourcing, screening, interview coordination, candidate engagement and recruitment operations.

Content Writer

Job Description
We are seeking a talented Technical Content Writer with 2–3 years of experience to join our Digital Marketing Team. The ideal candidate will be responsible for creating high-quality technical and marketing content that engages target audiences, supports lead generation efforts, and enhances the company's online presence.
The candidate should possess strong technical aptitude, an understanding of emerging technologies, and the ability to translate complex technical concepts into clear and engaging content. Experience in IT Services, SaaS, Cybersecurity, Cloud Technologies, or related domains is highly preferred.

Key Responsibilities
• Create high-quality, engaging, and technically accurate content for websites, blogs, landing pages, case studies, whitepapers, social media, email campaigns, and other marketing materials.
• Research technology trends, industry developments, competitor activities, and global IT market trends to develop relevant content strategies.
• Write content that improves search rankings, increases website traffic, and supports lead generation.
• Develop content focused on IT services, SaaS solutions, cybersecurity, cloud computing, managed services, and digital transformation topics.
• Edit, proofread, and optimize content to ensure accuracy, consistency, readability, and adherence to brand guidelines.
• Prepare content for social media creatives such as posters, banners, brochures, presentations, and infographics in collaboration with the design team.
• Create compelling captions, taglines, campaign messages, and promotional copy for digital marketing campaigns.
• Collaborate with cross-functional teams across the organization to gather information and develop content that supports business and marketing initiatives.
• Monitor content performance and recommend improvements based on analytics and engagement metrics.
• Stay updated on the latest technology trends, content marketing practices, AI tools, and digital content strategies.

Requirements
• Bachelor's degree in English, Journalism, Marketing, Communications, or a related field.
• 2–3 years of experience in Technical Content Writing, SEO Content Writing, or Digital Content Marketing.
• Strong technical know-how and in-depth understanding of technology trends and emerging technologies.
• Awareness of global IT markets and changing technology landscapes.
• Experience in IT Services, SaaS, Cybersecurity, Cloud Computing, Managed Services, or Enterprise Technology solutions is preferred.
• Excellent written and verbal communication skills with strong attention to detail.
• Familiarity with content management systems (CMS), AI writing tools, and digital content tools.
• Ability to understand technical concepts and convert them into engaging content for different audiences.
• Strong research, analytical, and organizational skills.
• Ability to work independently and collaborate effectively with cross-functional teams.

NOC Engineer

Work Experience: 0-2 year
Work Location: Infopark, Kochi


Job Description:
• Rapidly respond to all alerts, restoring or escalating service/applications issues as per established SLAs.
• Facilitate technical/crisis management conference calls during production outages, providing written and verbal updates in timely and consistent manner.
• Track all planned and unplanned Systems & Applications outages through trouble ticketing systems and reporting tools.
• Managing system backups and network security protocols.
• Performing regular checks on servers, network devices etc.
• Diagnosing and troubleshooting errors.
• Tracking and documenting network issues, server issues etc and compiling incident reports.
• Escalate the technical issues which needs an immediate response or troubleshooting to management as per their SOP (Standard Operation Procedure)

Professional Skills:
• Three-year Diploma or Graduate or Postgraduate
• MCSE/MCSA/CCNA certification would be a plus.

Essential requirement:
• Willing to work in dedicated night shift.
• Excellent communication skills

Sales Development Representative

DeskDay (Deskday Technologies Private Limited)
Role: Sales Development Representative
Experience: 1 -3 years
Location: Kochi-Kakkanad
Shift: US time

About the Role
We are looking for a proactive Sales Development Representative with a strong passion for sales and business growth. The ideal candidate will be self-motivated, target-oriented and adaptable, with the ability to thrive in a fast-paced startup environment and take ownership of business development initiatives.

Key Responsibilities
• Identify and generate new business opportunities through market research.
• Generate new leads and build a strong pipeline of potential customers.
• Build and maintain strong relationships with prospective clients while working towards assigned sales and lead-generation targets.
• Manage the entire sales process from prospecting to closing deals.
• Collaborate with internal teams to ensure a smooth transition of qualified opportunities and successful deal closure.
• Stay updated on industry trends and market developments to identify new sales opportunities.

Qualifications
• 1-3 years of experience in Business Development, Sales Development or a similar sales-focused role.
• Prior experience in SaaS sales, preferably B2B SaaS.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Familiarity with CRM and sales tools is an added advantage.

System Engineer-L2

Work Experience: 2-4years
Work Location: Infopark, Kochi
Mode of Work: Remote (Temporary)

Job Responsibilities:
• Manage and maintain various Windows Server operating systems
• Administer Active Directory (AD), Group Policy Objects (GPO), DNS, and DHCP
• Manage and support Microsoft Exchange Server (on-prem and/or hybrid)
• Administer Microsoft 365 (Office 365) services including user account, license, and mailbox management
• Administer and monitor Hyper-V and VMware virtualization environments
• Maintain computer networks and related computing environments, including system software and
application configurations
• Perform backup operations and develop/execute disaster recovery procedures
• Troubleshoot and resolve hardware, software, and networking issues
• Ensure adherence to Service Level Agreements (SLAs)
• Execute and support Level 1 network-related tasks, escalating where appropriate
• Manage and maintain various applications/tools like RMM, Ticketing, IT Documentation, EDR etc.

Skills Required:
• Hands-on experience with Windows Server, Active Directory, Exchange, and Office 365
• Strong understanding of DNS, DHCP, GPO, and network fundamentals
• Knowledge of Hyper-V and/or VMware platforms
• Backup and disaster recovery experience
• Excellent troubleshooting and analytical skills
• Proficiency in Tools (RMM/Ticketing/Documentation/Backup)

Professional Skills:
• Three-year Diploma or Graduate or Postgraduate
• Relevant certification would be a plus

Essential requirement:
• Willing to work in dedicated night shift
• Excellent communication skills

System Engineer- L3

Work Experience: 6+ years
Work Location: Infopark, Kochi
Mode of Work: Remote (Temporary)

Job Responsibilities:
• Design, implement, and manage Windows Desktop OS Windows Server OS infrastructure in multi-site
environments
• Administer and maintain Active Directory, GPO, DNS, and DHCP
• Manage and support Microsoft Exchange Server (on-prem and hybrid)
• Administer Microsoft 365 (Office 365), including email, licensing, and advanced configuration
• Deploy and manage Microsoft Intune for endpoint and mobile device management
• Lead and support Hyper-V and VMware virtualization platforms, including high availability and clustering
• Design, deploy, and manage solutions on Microsoft Azure and AWS platforms
• Develop backup strategy and Perform test backup and disaster recovery
• Troubleshoot complex system, network, and cloud issues; serve as the final escalation point for L1/L2
engineers
• Basic administration of Firewall
• Write Scope of Work Documents for infrastructure projects
• Maintain service level agreements (SLAs) and ensure compliance with IT standards
• Collaborate with cross-functional teams to support security, networking, and infrastructure projects
• Mentor junior engineers and document technical procedures and solutions

Skills Required:

• Strong hands-on experience with Windows Server, Active Directory, Exchange, and Office 365
• Proficient in Microsoft Intune and endpoint management
• Advanced knowledge of Hyper-V and VMware, including performance tuning and failover clusters
• Experience managing workloads in Microsoft Azure (IaaS, VMs, networking, storage)
• Familiarity with AWS infrastructure services (EC2, S3, VPC, IAM)
• Strong analytical and troubleshooting skills for both on-prem and cloud environments
• Ability to lead projects, write documentation, and contribute to process improvement
• Proficiency in Tools (RMM/Ticketing/Documentation/Backup)

Professional Skills:
• Three-year Diploma or Graduate or Postgraduate
• Relevant certification would be a plus

Essential requirement:
• Willing to work in dedicated night shift
• Excellent communication skills

System Engineer

Role - System Engineer
Experience - 3+ years
Location - Bangalore

Position Overview

We are looking for a System Engineer with 3–4 years of hands-on experience in end-user support and IT infrastructure operations. The role requires strong expertise in Windows Servers, Active Directory, virtualization, basic networking, and Microsoft 365 technologies, including Intune, Entra ID, and Exchange Online, along with exposure to security incident handling.

The selected candidate will be responsible for day-to-day IT operations, security monitoring, endpoint and device management, and first-level incident response across enterprise and MSP client environments. This position demands a strong mix of technical skills, troubleshooting capability, and security awareness.

Key Responsibilities

End User Support
Manage Windows Servers and Backups
Administration of Active Directory Servers
Administration of File Servers
Administration of Hyper V Servers
Manage LAN and its components
Administration of Office 365 Services (Exchange Online, SharePoint Online, OneDrive etc)
Administration of Microsoft Intune
Manging Entra ID
Managing Security Incidents in Office 365 and On Prem infrastructure
Manage and Implement Organizational Security Posture & Best Practices


Mandatory Skills
3–4 years of hands-on experience as a System Engineer / IT Support Engineer
Strong experience with:
End User Management
Windows Servers
Active Directory Servers
Files and Permission Management
Backup and DR
Patch Management
Virtualization
Managing LAN
Microsoft Intune
Microsoft Entra ID (Azure AD)
Exchange Online
SharePoint Online
Good understanding of:
Device compliance and access control
Windows Autopilot
Conditional Access policies
Experience handling security incidents and compromised accounts
Ability to analyse logs and perform root cause analysis

Soft Skills

Strong troubleshooting and analytical skills
Good documentation and communication skills
Ability to work independently and in a team
Customer-focused approach
Willingness to learn and adapt to new technologies