INFOPARK

NOC Engineer

Work Experience: 0-2 year
Work Location: Infopark, Kochi


Job Description:
• Rapidly respond to all alerts, restoring or escalating service/applications issues as per established SLAs.
• Facilitate technical/crisis management conference calls during production outages, providing written and verbal updates in timely and consistent manner.
• Track all planned and unplanned Systems & Applications outages through trouble ticketing systems and reporting tools.
• Managing system backups and network security protocols.
• Performing regular checks on servers, network devices etc.
• Diagnosing and troubleshooting errors.
• Tracking and documenting network issues, server issues etc and compiling incident reports.
• Escalate the technical issues which needs an immediate response or troubleshooting to management as per their SOP (Standard Operation Procedure)

Professional Skills:
• Three-year Diploma or Graduate or Postgraduate
• MCSE/MCSA/CCNA certification would be a plus.

Essential requirement:
• Willing to work in dedicated night shift.
• Excellent communication skills

Sales Development Representative

Role: Sales Development Representative
Work experience: 3+ years
Work Location: Infopark Phase II, Kakkanad


Job Responsibilities:
• Managing both our existing sales pipeline and developing new business opportunities
• New customer acquisition activities, including lead generation and sales funnel development
• Identifying sales opportunities through extensive market research
• Achieving sales targets through acquisition of new clients
• Assessing client requirements & creating database of new clients
• Building and maintaining strong relationships with all potential and existing clients
• Arrange business meetings with prospective clients.
• Build long-term relationships with new and existing customers.

Requirements:
• Excellent verbal and written communication skills
• Proven experience as a business development or sales executive, with exposure to IT customer support will be an added advantage
• Proficiency in MS Office; familiarity with CRM tools (optional)
• Technical skills required to understand and

Technical Support Executive/Help desk

Work Experience: 1 - 3 years
Work Location: Infopark, Kochi

Responsibilities:

• Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.
• Initiates follow up calls with customers.
• Responding to client IT support requests via chats, calls, and tickets.
• Providing technical support via remote access.
• Update and monitor ticketing systems.

Essential requirement:

• Excellent communication skills.
• Willing to work in rotational shift.
• Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.
• Good knowledge of working with Windows and MacOS systems.
• Proficient knowledge of computer systems and their peripherals.
• Experience in SharePoint Online, Microsoft Office 365, Ms Outlook, Ms Word, Ms Excel, OneDrive etc is essential.
• Minimum 6 months voice experience in International Technical Support preferred.
• Knowledge in infrastructure concepts like Active Directory, Windows Servers, DNS, DHCP, RDP, AV, VM, MDM, Backup, VLAN, VPN, Servers, Firewall, Router, switch, Printer etc. would be an added advantage

Content Writer

Job Description
We are seeking a talented Technical Content Writer with 2–3 years of experience to join our Digital Marketing Team. The ideal candidate will be responsible for creating high-quality technical and marketing content that engages target audiences, supports lead generation efforts, and enhances the company's online presence.
The candidate should possess strong technical aptitude, an understanding of emerging technologies, and the ability to translate complex technical concepts into clear and engaging content. Experience in IT Services, SaaS, Cybersecurity, Cloud Technologies, or related domains is highly preferred.

Key Responsibilities
• Create high-quality, engaging, and technically accurate content for websites, blogs, landing pages, case studies, whitepapers, social media, email campaigns, and other marketing materials.
• Research technology trends, industry developments, competitor activities, and global IT market trends to develop relevant content strategies.
• Write content that improves search rankings, increases website traffic, and supports lead generation.
• Develop content focused on IT services, SaaS solutions, cybersecurity, cloud computing, managed services, and digital transformation topics.
• Edit, proofread, and optimize content to ensure accuracy, consistency, readability, and adherence to brand guidelines.
• Prepare content for social media creatives such as posters, banners, brochures, presentations, and infographics in collaboration with the design team.
• Create compelling captions, taglines, campaign messages, and promotional copy for digital marketing campaigns.
• Collaborate with cross-functional teams across the organization to gather information and develop content that supports business and marketing initiatives.
• Monitor content performance and recommend improvements based on analytics and engagement metrics.
• Stay updated on the latest technology trends, content marketing practices, AI tools, and digital content strategies.

Requirements
• Bachelor's degree in English, Journalism, Marketing, Communications, or a related field.
• 2–3 years of experience in Technical Content Writing, SEO Content Writing, or Digital Content Marketing.
• Strong technical know-how and in-depth understanding of technology trends and emerging technologies.
• Awareness of global IT markets and changing technology landscapes.
• Experience in IT Services, SaaS, Cybersecurity, Cloud Computing, Managed Services, or Enterprise Technology solutions is preferred.
• Excellent written and verbal communication skills with strong attention to detail.
• Familiarity with content management systems (CMS), AI writing tools, and digital content tools.
• Ability to understand technical concepts and convert them into engaging content for different audiences.
• Strong research, analytical, and organizational skills.
• Ability to work independently and collaborate effectively with cross-functional teams.

System Engineer-L2

Work Experience: 2-4years
Work Location: Infopark, Kochi
Mode of Work: Remote (Temporary)

Job Responsibilities:
• Manage and maintain various Windows Server operating systems
• Administer Active Directory (AD), Group Policy Objects (GPO), DNS, and DHCP
• Manage and support Microsoft Exchange Server (on-prem and/or hybrid)
• Administer Microsoft 365 (Office 365) services including user account, license, and mailbox management
• Administer and monitor Hyper-V and VMware virtualization environments
• Maintain computer networks and related computing environments, including system software and
application configurations
• Perform backup operations and develop/execute disaster recovery procedures
• Troubleshoot and resolve hardware, software, and networking issues
• Ensure adherence to Service Level Agreements (SLAs)
• Execute and support Level 1 network-related tasks, escalating where appropriate
• Manage and maintain various applications/tools like RMM, Ticketing, IT Documentation, EDR etc.

Skills Required:
• Hands-on experience with Windows Server, Active Directory, Exchange, and Office 365
• Strong understanding of DNS, DHCP, GPO, and network fundamentals
• Knowledge of Hyper-V and/or VMware platforms
• Backup and disaster recovery experience
• Excellent troubleshooting and analytical skills
• Proficiency in Tools (RMM/Ticketing/Documentation/Backup)

Professional Skills:
• Three-year Diploma or Graduate or Postgraduate
• Relevant certification would be a plus

Essential requirement:
• Willing to work in dedicated night shift
• Excellent communication skills