INFOPARK

Senior AR Associate

Job Description
• Responsible for calling Insurance companies (in US) on behalf of doctors/physicians and follow up on outstanding Accounts Receivable
• Should be able to convince the claims company (payers) for payment of their outstanding claims
• Sound knowledge of U.S. Healthcare Domain (Provider side) methods for improvement on the same
• Should have basic knowledge of the entire Revenue Cycle Management (RCM) Contact insurance companies for further explanation of denials and underpayments Document actions taken in claims billing summary notes

Skills Required:
• 2+ yrs exp in AR Calling
• Good Communication Skills
• Must-have: Denial Management expertise and Ophthalmology experience.

Ruby on Rails Developer

Job Summary
We are looking for a skilled Ruby on Rails Developer to design, develop, and maintain scalable web applications. The ideal candidate should have strong experience in Ruby on Rails development, database management, API integrations, and front-end technologies.

Key Responsibilities

Develop, test, and maintain web applications using Ruby on Rails.
Write clean, scalable, and efficient code following best practices.
Design and integrate RESTful APIs and third-party services.
Collaborate with cross-functional teams including UI/UX designers, QA, and product managers.
Optimize application performance, scalability, and security.
Troubleshoot, debug, and upgrade existing applications.
Work with databases such as PostgreSQL, MySQL, or MongoDB.
Participate in code reviews and technical discussions.
Maintain technical documentation for applications and processes.

Required Skills & Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field.
Proven experience as a Ruby on Rails Developer.
Strong proficiency in Ruby and the Rails framework.
Experience with HTML, CSS, JavaScript, and front-end frameworks.
Knowledge of RESTful APIs and microservices architecture.
Familiarity with Git/version control systems.
Experience with relational databases like PostgreSQL or MySQL.
Understanding of Agile/Scrum methodologies.
Strong problem-solving and analytical skills.

Preferred Skills

Experience with cloud platforms such as AWS, Azure, or GCP.
Knowledge of Docker, Kubernetes, or CI/CD pipelines.
Familiarity with React, Angular, or Vue.js.
Experience working in a full-stack development environment.


Experience

2–5+ years of experience in Ruby on Rails development.

Authorization Specialist

Job Summary

We are looking for an experienced Authorisation Specialist to manage the end-to-end prior authorization process for healthcare services. The ideal candidate should have hands-on experience communicating with PCP offices and insurance companies, verifying authorization requirements, obtaining necessary approvals, and following up on pending requests. Strong knowledge of US healthcare RCM processes, excellent communication skills, and the ability to handle payer/PCP calls professionally are essential.

Key Responsibilities

1. Handle outbound calls to PCP offices to request referrals, clinical information, and authorization-related documentation.
2. Contact US insurance companies/payers to verify authorization requirements and obtain prior authorizations for medical services.
3. Verify patient eligibility, benefits, referral requirements, and authorization requirements with insurance providers.
4. Submit and follow up on authorization requests through payer portals, phone, fax, or other required channels.
5. Coordinate with PCP offices, insurance companies, providers, and internal teams to resolve authorization-related issues.
6. Track pending, approved, denied, and expired authorizations and ensure timely follow-up.
7. Maintain accurate documentation of payer and PCP conversations, authorization reference numbers, approval details, and follow-up actions.
8. Identify authorization denials or missing information and coordinate with the appropriate teams for resolution.
9. Ensure all authorization activities are completed within payer and client turnaround-time requirements.
10. Maintain confidentiality of patient information and follow HIPAA and organizational compliance requirements.

Required Skills & Experience

1. 1–3+ years of experience in US Healthcare RCM, preferably in Authorization/Referral Management.
2. Mandatory experience in calling PCP offices and US insurance companies.
3. Hands-on experience with Prior Authorization, Referral Authorization, and Benefits Verification (VOB).
4. Good understanding of US healthcare insurance, payer processes, and provider-side RCM.
5. Strong verbal and written English communication skills.
6. Ability to communicate confidently and professionally with PCP offices and insurance representatives.
7. Experience working with payer portals and authorization platforms is preferred.
8. Good documentation, follow-up, and analytical skills.
9. Ability to handle high-volume calls and work effectively within deadlines.
10. Knowledge of HIPAA and patient data confidentiality is preferred.

Key Competencies

PCP Calling | Insurance Calling | Prior Authorization | Referral Management | VOB | Eligibility & Benefits | Payer Follow-up | Denial Resolution | US Healthcare RCM | Documentation | Excellent Communication

Preferred Qualification

Any Graduate with relevant experience in US Healthcare RCM/Medical Billing/Authorization processes.

Virtual Receptionist (US Voice Process)

Please find below.

Duties and Responsibilities - Virtual Receptionist

● Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
● Welcomes patients and visitors in person or on the telephone, and answers or refers inquiries.
● Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
● Helps patients in distress by responding to emergencies.
● Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
● Maintains operations by following policies and procedures, reporting needed
changes.
● Keeps patient appointments on schedule by notifying providers of patient’s arrival.

Requirements:
Must have excellent communication skills
Experience in the US voice process is desirable.
Should be willing to work in night shift.
Freshers are welcome.