Job Opportunities

Reliability Monitoring Supervisor

Reliability Monitoring Supervisor
Location: Kochi, Kerala
Experience: 5 Years
Work Model: Hybrid | 24×7 Shift-Based

Job Overview
We are looking for an experienced Reliability Monitoring Supervisor to lead a 24×7 monitoring and support team, ensuring effective alert management, incident response, service reliability, and operational performance across hosting platforms.

Key Responsibilities
• Lead and manage Reliability Monitoring Engineers across 24×7 shifts.
• Monitor team performance, alerts, SLAs, and operational KPIs.
• Coordinate incident response, escalations, and cross-functional communication.
• Coach and mentor team members and drive performance improvements.
• Ensure proper shift handovers, documentation, and SOP adherence.
• Identify recurring issues and process gaps and implement improvements.
• Support staffing, scheduling, and shift coverage planning.

Requirements
• 2 years of Prior Team Lead/Supervisor or people-management experience in hosting, cloud infrastructure, managed services, or NOC environments.
• Experience managing technical teams in a 24×7/shift-based operation.
• Knowledge of server monitoring, alerting tools such as Nagios, Zabbix, Icinga, or Datadog, and common hosting incidents.
• Strong incident management, communication, coordination, and problem-solving skills.
• Ability to work with operational metrics such as MTTD, MTTR, MTTC, and SLA compliance.
• ITIL/Incident Management experience is an advantage.

Additional Requirements
• Candidates must be based in Kerala.
• Must be comfortable working from the office whenever operational needs require.
• Flexibility to support 24×7 shift operations is required.

To Apply: Send your updated resume to hr@vipointsolutions.net with the subject “Reliability Monitoring Supervisor.”