Job Opportunities

System Engineer – L2 | Bengaluru

System Engineer – L2
Company: Worksent
Location: Bengaluru, Karnataka

About the Role
Worksent is seeking an experienced System Engineer – L2 to provide on-site IT support for our Australia-based client at their Bengaluru office.

The ideal candidate will have strong technical troubleshooting skills, hands-on experience with Microsoft 365 and Windows environments, and a customer-focused approach to IT service delivery.

The role involves managing day-to-day IT operations, resolving Level 2 technical issues, maintaining IT infrastructure, and coordinating with the client’s Australian team to ensure smooth and efficient service delivery.

Preferred availability: Immediate joiners or candidates who can join within 2–3 weeks. Candidates with a notice period of up to one month may also be considered.

Excellent communication skills are essential for this role.

Please review the job description below and apply if your profile matches the requirements.

Key Responsibilities

IT Support & Service Delivery
Act as the primary on-site IT point of contact, handling desk-side and remote support requests within agreed Service Level Agreements (SLAs).
Resolve Level 2 technical issues and ensure timely service delivery.
Maintain accurate ticket notes, provide timely updates, and communicate technical issues clearly to the Australian client team.
Escalate complex issues with detailed troubleshooting notes and clear handover documentation.
Microsoft 365 & Identity Management
Manage the Microsoft 365 user lifecycle, including onboarding, offboarding, licensing, Multi-Factor Authentication (MFA), and sign-in issues.
Troubleshoot Microsoft Entra ID and user access-related issues.
Windows Device Management
Deploy, configure, and support Windows devices using Microsoft Intune and Windows Autopilot.
Support Windows 10/11 environments and troubleshoot device-related issues.
Hardware & Peripheral Support
Handle on-site hardware requirements, including device deployments, replacements, and peripheral support.
Troubleshoot printers and other hardware-related issues.
Network & Connectivity Support
Troubleshoot LAN, Wi-Fi, VPN, and internet connectivity issues.
Apply working knowledge of TCP/IP, DHCP, DNS, VLANs, switching, and wireless networking.
Structured Cabling & Infrastructure
Perform structured cabling activities, including cable installation, termination, testing, rack patching, and labelling.
Support day-to-day IT infrastructure maintenance.
Security & Application Support
Investigate and triage security alerts and quarantined emails.
Handle application allow-listing requests while adhering to security standards.
Documentation & Process Compliance
Maintain accurate IT documentation and follow established support processes.
Adhere to organisational security standards and IT service management procedures.

Required Skills and Qualifications

Experience: Minimum 4 years of IT support experience, including hands-on Level 2 support.
Microsoft Technologies: Strong knowledge of Microsoft 365, Microsoft Entra ID, and Windows 10/11.
Device Management: Experience with Microsoft Intune and Windows Autopilot.
Networking: Working knowledge of TCP/IP, DHCP, DNS, VLANs, switching, Wi-Fi, and VPN.
Structured Cabling: Hands-on experience with Cat6 cable installation, RJ45/keystone termination, testing, and rack patching.
Communication: Excellent spoken and written English, with the ability to communicate effectively with non-technical users and overseas stakeholders.
Troubleshooting: Strong problem-solving, technical troubleshooting, and customer service skills.
Professionalism: Calm, professional communication and a customer-focused approach.
Organisation: Good organisational skills, accountability, and attention to detail in ticket management and documentation.
Preferred Skills (Added Advantage)
Experience with any of the following will be an added advantage:

Managed Service Provider (MSP) environments.
Supporting international clients or distributed teams.
NinjaOne.
ThreatLocker.
Hudu.
UniFi networking solutions.

Apply Now
If you have the required technical expertise and are interested in supporting our Australia-based client from Bengaluru, we encourage you to apply!

Please ensure your profile highlights your relevant technical experience, communication skills, and availability to join.