INFOPARK

Content Writer

Job Description
We are seeking a talented Technical Content Writer with 2–3 years of experience to join our Digital Marketing Team. The ideal candidate will be responsible for creating high-quality technical and marketing content that engages target audiences, supports lead generation efforts, and enhances the company's online presence.
The candidate should possess strong technical aptitude, an understanding of emerging technologies, and the ability to translate complex technical concepts into clear and engaging content. Experience in IT Services, SaaS, Cybersecurity, Cloud Technologies, or related domains is highly preferred.

Key Responsibilities
• Create high-quality, engaging, and technically accurate content for websites, blogs, landing pages, case studies, whitepapers, social media, email campaigns, and other marketing materials.
• Research technology trends, industry developments, competitor activities, and global IT market trends to develop relevant content strategies.
• Write content that improves search rankings, increases website traffic, and supports lead generation.
• Develop content focused on IT services, SaaS solutions, cybersecurity, cloud computing, managed services, and digital transformation topics.
• Edit, proofread, and optimize content to ensure accuracy, consistency, readability, and adherence to brand guidelines.
• Prepare content for social media creatives such as posters, banners, brochures, presentations, and infographics in collaboration with the design team.
• Create compelling captions, taglines, campaign messages, and promotional copy for digital marketing campaigns.
• Collaborate with cross-functional teams across the organization to gather information and develop content that supports business and marketing initiatives.
• Monitor content performance and recommend improvements based on analytics and engagement metrics.
• Stay updated on the latest technology trends, content marketing practices, AI tools, and digital content strategies.

Requirements
• Bachelor's degree in English, Journalism, Marketing, Communications, or a related field.
• 2–3 years of experience in Technical Content Writing, SEO Content Writing, or Digital Content Marketing.
• Strong technical know-how and in-depth understanding of technology trends and emerging technologies.
• Awareness of global IT markets and changing technology landscapes.
• Experience in IT Services, SaaS, Cybersecurity, Cloud Computing, Managed Services, or Enterprise Technology solutions is preferred.
• Excellent written and verbal communication skills with strong attention to detail.
• Familiarity with content management systems (CMS), AI writing tools, and digital content tools.
• Ability to understand technical concepts and convert them into engaging content for different audiences.
• Strong research, analytical, and organizational skills.
• Ability to work independently and collaborate effectively with cross-functional teams.

Technical Support Executive/Help desk

Work Experience: 1 - 3 years
Work Location: Infopark, Kochi

Responsibilities:

• Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.
• Initiates follow up calls with customers.
• Responding to client IT support requests via chats, calls, and tickets.
• Providing technical support via remote access.
• Update and monitor ticketing systems.

Essential requirement:

• Excellent communication skills.
• Willing to work in rotational shift.
• Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.
• Good knowledge of working with Windows and MacOS systems.
• Proficient knowledge of computer systems and their peripherals.
• Experience in SharePoint Online, Microsoft Office 365, Ms Outlook, Ms Word, Ms Excel, OneDrive etc is essential.
• Minimum 6 months voice experience in International Technical Support preferred.
• Knowledge in infrastructure concepts like Active Directory, Windows Servers, DNS, DHCP, RDP, AV, VM, MDM, Backup, VLAN, VPN, Servers, Firewall, Router, switch, Printer etc. would be an added advantage

System Engineer- L3

Work Experience: 6+ years
Work Location: Infopark, Kochi
Mode of Work: Remote (Temporary)

Job Responsibilities:
• Design, implement, and manage Windows Desktop OS Windows Server OS infrastructure in multi-site
environments
• Administer and maintain Active Directory, GPO, DNS, and DHCP
• Manage and support Microsoft Exchange Server (on-prem and hybrid)
• Administer Microsoft 365 (Office 365), including email, licensing, and advanced configuration
• Deploy and manage Microsoft Intune for endpoint and mobile device management
• Lead and support Hyper-V and VMware virtualization platforms, including high availability and clustering
• Design, deploy, and manage solutions on Microsoft Azure and AWS platforms
• Develop backup strategy and Perform test backup and disaster recovery
• Troubleshoot complex system, network, and cloud issues; serve as the final escalation point for L1/L2
engineers
• Basic administration of Firewall
• Write Scope of Work Documents for infrastructure projects
• Maintain service level agreements (SLAs) and ensure compliance with IT standards
• Collaborate with cross-functional teams to support security, networking, and infrastructure projects
• Mentor junior engineers and document technical procedures and solutions

Skills Required:

• Strong hands-on experience with Windows Server, Active Directory, Exchange, and Office 365
• Proficient in Microsoft Intune and endpoint management
• Advanced knowledge of Hyper-V and VMware, including performance tuning and failover clusters
• Experience managing workloads in Microsoft Azure (IaaS, VMs, networking, storage)
• Familiarity with AWS infrastructure services (EC2, S3, VPC, IAM)
• Strong analytical and troubleshooting skills for both on-prem and cloud environments
• Ability to lead projects, write documentation, and contribute to process improvement
• Proficiency in Tools (RMM/Ticketing/Documentation/Backup)

Professional Skills:
• Three-year Diploma or Graduate or Postgraduate
• Relevant certification would be a plus

Essential requirement:
• Willing to work in dedicated night shift
• Excellent communication skills

Sales Development Representative

Role: Sales Development Representative
Work experience: 3+ years
Work Location: Infopark Phase II, Kakkanad


Job Responsibilities:
• Managing both our existing sales pipeline and developing new business opportunities
• New customer acquisition activities, including lead generation and sales funnel development
• Identifying sales opportunities through extensive market research
• Achieving sales targets through acquisition of new clients
• Assessing client requirements & creating database of new clients
• Building and maintaining strong relationships with all potential and existing clients
• Arrange business meetings with prospective clients.
• Build long-term relationships with new and existing customers.

Requirements:
• Excellent verbal and written communication skills
• Proven experience as a business development or sales executive, with exposure to IT customer support will be an added advantage
• Proficiency in MS Office; familiarity with CRM tools (optional)
• Technical skills required to understand and