INFOPARK

Implementation/ Product Support Executive

We are looking for a proactive, customer-focused, and detail-oriented Implementation/ Product Support Executive to ensure the successful implementation and adoption of our software solutions. The role involves coordinating product implementations, configuring the application based on customer requirements, providing training and onboarding, troubleshooting product issues, and delivering exceptional post-implementation support. You will work closely with customers and internal teams to ensure a seamless implementation experience and high customer satisfaction. 

Key Responsibilities:
Manage end-to-end product implementation for new customers.
Understand customer requirements and configure the application accordingly.
Assist customers during implementation and ensure successful product adoption.
Provide technical and functional support to customers via phone, email, chat, or ticketing systems.
Diagnose, troubleshoot, and resolve product-related issues within defined SLAs.
Escalate complex issues to the relevant internal teams and follow up until resolution.
Collaborate with Product, Development, and QA teams to resolve customer issues and improve product functionality.
Document implementation activities, customer interactions, issues, and resolutions accurately.
Create and maintain implementation guides, user manuals, FAQs, and support documentation.
Gather customer feedback and recommend product improvements.
Ensure high levels of customer satisfaction throughout the implementation and support lifecycle.
Willingness to travel domestically and internationally as required.

Required Skills & Qualifications:
Bachelor's degree in any discipline.
1–3 years of experience in software implementation, product support, customer support, or a similar role.
Good understanding of software products, SaaS applications, and implementation processes.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent verbal and written communication skills.
Strong presentation and customer relationship management skills.
Ability to manage multiple implementation projects and priorities simultaneously.
Ability to work independently as well as collaboratively within a team.

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Product Support Intern

We are looking for a proactive, customer-focused, and detail-oriented Product Support Intern to join our team. In this role, you will support the implementation, onboarding, and adoption of our software solutions while assisting customers with product-related queries. You will work closely with the Product, Support, and Development teams to ensure a smooth customer experience and gain hands-on exposure to SaaS products and customer support processes.

Key Responsibilities
• Assist in the implementation and onboarding of new customers.
• Understand customer requirements and help configure the application under the guidance of senior team members.
• Support customers during the implementation process to ensure successful product adoption.
• Respond to customer queries via phone, email, chat, or ticketing systems.
• Troubleshoot basic product issues and escalate complex cases to the appropriate teams.
• Coordinate with Product, Development, and QA teams to resolve customer issues.
• Document customer interactions, implementation activities, issues, and resolutions accurately.
• Assist in creating and updating user guides, FAQs, and support documentation.
• Collect customer feedback and share insights to help improve the product and customer experience.
• Ensure a high level of customer satisfaction through timely and professional support.
• Be willing to travel domestically or internationally, if required, for customer onboarding or training.

Required Skills & Qualifications
• Bachelor's degree (completed or currently pursuing) in any discipline.
• Strong interest in customer support, software implementation, or SaaS products.
• Good analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong interpersonal and presentation skills.
• Willingness to learn new technologies and business processes.
• Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment.
• Ability to work both independently and collaboratively as part of a team.

Preferred (Optional):
• Familiarity with SaaS applications, CRM tools, or ticketing systems is an advantage.
• Internship, academic project, or certification related to software, customer support, or IT is a plus.

Sales Intern

We are looking for an enthusiastic, self-motivated, and results-driven Sales Intern to join our Sales team. This internship offers hands-on experience in lead generation, customer engagement, market research, and CRM management. You will work closely with experienced sales professionals, gain exposure to both domestic and international markets, and develop practical skills across the sales lifecycle.

Key Responsibilities :
Assist in identifying and generating new business leads through cold calling, email outreach, LinkedIn, and other networking channels.
Qualify prospective customers by understanding their business needs and identifying sales opportunities.
Support the sales team in conducting domestic and international client calls, product presentations, and follow-up communications.
Build and nurture relationships with prospects throughout the pre-sales process.
Conduct market and competitor research to identify industry trends and potential business opportunities.
Collaborate with the sales team by preparing sales materials, presentations, and other resources to support deal closure.
Maintain accurate records of leads, customer interactions, and sales activities using CRM tools such as Zoho CRM or Salesforce.
Generate reports and update sales pipelines to ensure data accuracy.
Assist in achieving team sales targets and contribute to continuous process improvements.

Required Skills :
Excellent verbal and written communication skills.
Strong interpersonal skills with a customer-focused approach.
Interest in sales, business development, and relationship management.
Basic understanding of the sales process and customer engagement.
Good presentation and communication skills with the ability to explain product features effectively.
Familiarity with CRM tools such as Zoho CRM or Salesforce is an advantage.
Strong analytical, organizational, and time management skills.
Self-motivated, eager to learn, and able to work both independently and collaboratively.

Qualifications :
Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
Prior internship or academic project in sales, marketing, customer service, or business development is a plus.
Familiarity with the sales cycle, from lead generation to deal closure, is desirable.

Business Development Executive - UAE

We are looking for a motivated and results-driven Business Development Executive to join our team in UAE. The ideal candidate should be passionate about identifying new business opportunities, building strong client relationships, and driving business growth. The role involves lead generation, client acquisition, market research, conducting meetings and presentations, and supporting the complete business development cycle.

The role offers a competitive salary package along with a vehicle allowance, travel expense reimbursement, and other benefits in accordance with UAE Labour Law.

Key Responsibilities:
Identify and generate new business opportunities through cold calling, networking, email outreach, LinkedIn, and other business development channels.
Research and identify potential clients and target markets to expand the company's customer base.
Build and maintain strong relationships with prospective and existing clients.
Understand client requirements and identify suitable business solutions to meet their needs.
Arrange and conduct client meetings, presentations, and product demonstrations.
Manage the business development cycle from lead generation and prospecting to negotiation and deal closure.
Follow up with prospects and maintain an active sales pipeline to achieve assigned business targets.
Maintain accurate records of leads, client interactions, opportunities, and business development activities in the CRM.
Conduct market and competitor research to identify emerging trends and new business opportunities.
Collaborate with internal teams to ensure a smooth sales process and successful client onboarding.

Ideal Profile:
1–2 years of relevant experience in business development or sales in the UAE.
Prior experience in sales or business development is required.
Experience in IT Solutions, Software, SaaS, or Technology Sales is an added advantage but not mandatory.
Strong communication, presentation, and interpersonal skills.
Self-motivated, target-oriented, and proactive approach to business development.
Ability to build and maintain strong client relationships.
Good understanding of the UAE market and business environment.
Willingness to travel for client meetings and business development activities.
A valid UAE driving licence is must.
Great attitude, positive mindset, and willingness to learn and contribute as part of a growth-minded team

Software Engineer (.Net)

Job Summary :
We are looking for a Software Engineer (.NET) to develop scalable web applications using ASP.NET Core, C#, and MVC. The role involves API integration, database management, and collaborating with teams to deliver high-quality solutions. Basic exposure to AI/ML concepts and integrations is an added advantage.

Key Responsibilities :
Translate business requirements into functional applications
Design, develop, and maintain clean, efficient, and reusable code
Integrate applications using REST APIs
Ensure performance, quality, and responsiveness of applications
Identify bugs/issues and implement solutions
Conduct code reviews and develop unit test cases
Support deployment and release management
Maintain, enhance, and upgrade existing applications

Required Skills :
Experience in C#, ASP.NET, .NET Core, MVC
Strong knowledge of HTML5, JavaScript, CSS, jQuery/Angular
Hands-on experience with MS SQL Server, Entity Framework, LINQ
Experience with REST/SOAP services and IIS deployment
Familiarity with Git/TFS and Agile/Scrum
Basic understanding of AI/ML concepts and AI API integrations (e.g., NLP, chatbots)
Exposure to Python for AI (optional) and data handling basics
Knowledge of Azure/AWS is a plus
Strong problem-solving and communication skills
Experience & Qualification
3-5 years of experience in web/cloud application development
BTech / BE / MCA or relevant qualification