Job Opportunities

HR & Operations Manager

1. Role Overview
We are looking for a proactive, responsible and execution-oriented HR & Operations Manager who will independently manage the company's HR functions and oversee operational effectiveness and project delivery across all departments.
The individual will be responsible for ensuring that employees, teams, processes and projects function efficiently, without unnecessary delays or operational bottlenecks.
This role involves managing the complete employee lifecycle, coordinating departmental operations, monitoring project delivery, maintaining internal processes and driving continuous organisational improvements.
We are looking for someone who identifies what needs to be done, takes ownership, independently drives initiatives and ensures that things are implemented rather than simply communicated.
The expectation is to take ownership of people, processes and delivery, without waiting for instructions.

2. Key Responsibilities
A. Human Resources Management
Take complete ownership of the company's HR functions, including:
Manage end-to-end recruitment, from identifying hiring requirements to sourcing, screening, interview coordination and onboarding.
Coordinate employee onboarding, induction and offboarding.
Maintain employee records, attendance, leave management and HR documentation.
Develop and implement HR policies, employee guidelines and internal procedures.
Monitor employee performance, productivity, attendance and accountability.
Coordinate performance reviews, feedback sessions and employee development initiatives.
Handle employee grievances, workplace concerns and internal communication.
Ensure employees understand their roles, responsibilities and performance expectations.
Plan employee engagement activities and initiatives to improve workplace culture.
Support workforce planning based on departmental requirements, project pipelines and upcoming resource needs.
Identify HR-related issues and proactively resolve them.

B. Operations & Department Coordination
Take ownership of the company's internal operational efficiency and ensure smooth coordination across all departments.
1. Department Coordination & Workflow Management
Coordinate with all departments to ensure ongoing client projects and internal tasks progress without unnecessary blockers.
Regularly follow up with department heads and team members on pending tasks, deliverables and dependencies.
Identify operational bottlenecks, resource constraints and communication gaps.
Proactively escalate blockers to relevant stakeholders and ensure timely resolution.
Ensure delays and unresolved issues are identified before they impact client delivery.
Monitor interdepartmental coordination and ensure teams work towards common organisational goals.
Ensure responsibilities, task ownership and deadlines are clearly assigned.
2. SOP Development & Implementation
Ensure every department has clearly documented and updated Standard Operating Procedures (SOPs).
Coordinate with department heads to identify gaps in existing processes.
Ensure SOPs are documented, reviewed, communicated and implemented.
Regularly monitor adherence to established processes.
Identify processes that are inefficient, outdated or unnecessarily complicated.
Drive standardisation of workflows across departments.
3. Process Improvement & Operational Excellence
Identify opportunities to improve employee productivity and organisational efficiency.
Independently propose and drive initiatives to reduce manual work, unnecessary processes and operational delays.
Improve internal communication, reporting structures and workflow management.
Identify opportunities for automation and better utilisation of existing tools and systems.
Work with department heads to implement improvements.
Monitor the effectiveness of implemented initiatives and ensure measurable improvements.

C. Project Delivery & Workforce Monitoring
Take responsibility for maintaining visibility over day-to-day project progress and ensuring that operational issues do not affect timely project delivery.
Monitor day-to-day project delivery, timelines, milestones and operational progress.
Ensure projects follow agreed workflows, SOPs and internal processes.
Work closely with Project Managers, Product Owners, Developers, QA teams and other department leads.
Track project progress and identify delays, resource gaps, dependencies and delivery risks.
Ensure project responsibilities, deliverables and ownership are clearly assigned.
Identify projects at risk of missing deadlines and coordinate corrective actions.
Follow up with relevant teams to ensure pending deliverables and operational issues are addressed.
Monitor staff productivity, workload distribution and resource utilisation.
Support recruitment and workforce planning based on upcoming project requirements.
Escalate critical delivery risks to management with appropriate recommendations.
Note: The role involves monitoring and coordinating project delivery, rather than independently managing the technical execution of projects. Department heads and Project Managers remain responsible for their respective project deliverables.

D. Internal Accountability & Management Reporting
Ensure departments follow established reporting and communication practices.
Monitor completion of internal operational initiatives and pending action items.
Coordinate internal meetings, reviews and operational follow-ups.
Maintain visibility over operational issues and ensure they are closed within reasonable timelines.
Prepare regular management reports covering:
Employee headcount, attendance and performance.
Recruitment status and workforce requirements.
Department-wise resource capacity and utilisation.
Project health, progress and delivery timelines.
Pending tasks, operational blockers and delivery risks.
Process improvements and implementation status.
Present relevant operational concerns and improvement recommendations to management.

3. Expected Working Approach
The ideal candidate must demonstrate:
Initiative: Identify what needs attention and take action without waiting for instructions.
Ownership: Take responsibility for ensuring initiatives are completed.
Problem-solving: Identify root causes and recommend practical solutions.
Proactiveness: Anticipate potential operational, employee and delivery-related problems.
Coordination: Effectively work with different departments and stakeholders.
Accountability: Follow through on tasks until the intended outcome is achieved.
Continuous Improvement: Consistently look for ways to make the organisation more efficient.
Execution: Convert identified problems and proposed solutions into actual implementation.
This is not a role where the individual simply follows instructions, sends reminders or reports problems.
The expectation is to independently identify, coordinate, implement and close issues.

4. Key Performance Indicators (KPIs)
Performance will be evaluated based on:
HR & People Management
Recruitment turnaround time and successful hiring.
Employee onboarding and HR process completion.
Timely resolution of employee-related concerns.
Employee attendance, performance monitoring and documentation.
Effectiveness of workforce planning and resource allocation.
Operations & Process Management

6. Operational blockers identified and resolved.
7. Timely closure of interdepartmental dependencies.
8. SOP documentation, updates and implementation across departments.
9. Successful implementation of process improvement initiatives.
10. Reduction in recurring operational issues and workflow delays.
Project Delivery & Reporting
11. Visibility and accuracy of project progress reporting.
12. Early identification and escalation of delivery risks.
13. Timely follow-up and resolution of project dependencies.
14. Effective monitoring of departmental capacity and resource utilisation.
15. Overall improvement in operational efficiency and on-time delivery.

5. Required Skills & Qualifications
Bachelor's degree in Business Administration, Human Resources, Management or a related field.
3–4 years of experience in HR, operations, business operations or project coordination.
Strong communication, coordination and interpersonal skills.
Excellent organisational and problem-solving abilities.
Experience in recruitment and employee management.
Experience coordinating multiple departments and monitoring project progress.
Ability to prepare management reports and analyse operational performance.
Proficiency in spreadsheets, documentation and project management tools.
Ability to work independently and take ownership of responsibilities.
What matters most: We value initiative, execution ability, accountability and ownership over someone who simply has experience following established processes.