INFOPARK

Business Development Executive - IT & Software (Exp: 2+ Yrs)

We are looking for a results-driven Business Development Executive with 2+ years of experience in Software/IT/SaaS/Technology sales. The candidate should have a proven ability to generate and qualify leads, engage decision-makers, develop opportunities, and drive the complete sales cycle from prospecting to closure.

Key Responsibilities:

1. Identify and develop new B2B business opportunities through LinkedIn, email, calls, networking, referrals and digital channels.
2. Research target companies, industries and decision-makers and build a strong sales pipeline.
3. Engage CXOs, Business Heads, IT Heads and other key decision-makers.
4. Understand customer business challenges and position appropriate Software / IT / SaaS solutions.
5. Conduct discovery calls, product/service presentations and solution discussions.
6. Own the complete sales cycle: Lead → Qualification → Meeting → Proposal → Negotiation → Closure.
7. Prepare proposals, quotations, and commercial presentations in coordination with internal teams.
8. Maintain consistent follow-ups and accurately manage opportunities in CRM.
9. Coordinate with technical/product teams to address customer requirements.
10. Build strong customer relationships and identify upselling, cross-selling, and repeat-business opportunities.
11. Maintain accurate sales forecasts and regularly report pipeline and performance.
12. Achieve assigned monthly and quarterly sales targets.

Skills & Experience:

1. 2+ years of experience in selling Software, IT Services, SaaS, Technology Products, or Digital Solutions.
2. Strong understanding of the B2B sales cycle.
3. Experience in prospecting and engaging business decision-makers.
4. Strong verbal and written communication skills.
5. Good presentation, negotiation, and consultative selling skills.
6. Ability to understand customer requirements and articulate a clear value proposition.
7. Strong follow-up, relationship management, and closing skills.
8. Target-oriented with experience working against measurable sales KPIs.

IT Service Desk SME (Exp: 3+ Yrs)

We are looking for an experienced IT Service Desk SME with mandatory experience in Payment Card Systems and Card Management Platforms. Applicants must have hands-on experience supporting Card Management Systems (CMS), preferably TSYS PRIME or equivalent card-issuing/processing platforms, within banks, payment processors, fintechs, or card technology organizations.

The successful candidate will provide Level 1 and Level 2 operational support for Card Management Systems, monitor production environments, troubleshoot production incidents, coordinate issue resolution, and ensure service availability.
The ideal candidate should possess strong functional knowledge of the payment cards industry, including:
1. Card Issuing
2. Card Lifecycle Management
3. Authorization
4. Clearing & Settlement
5. Merchant & Acquiring
6. Transaction Processing
7. Payment Networks
8. Customer Servicing

Key Responsibilities:

1. Remote monitoring of the Services which are running in the client environment.
2. Monitor all alerts related to applications and provide proactive Issue analysis and resolution
3. Ensure 24/7 availability of team members for monitoring, prioritize resolution and escalation within defined SLAs.
4. Lead, mentor, and guide team members to achieve service excellence.
5. Train new team members.
6. Ensure that team members adhere to IT security policies and practices.
7. Monitor and address security-related concerns and access control.
8. Offer support and guidance to resolve critical issues, incidents, or escalations, even outside regular working hours.
9. Coordinate team members to schedule shifts, breaks, and assignments, taking into account contracted SLAs, individual availability, and preferences.
10. Ability to work flexible hours and be on-call as required.
11. Create and maintain standard operating procedures (SOPs) and a knowledge base, including FAQs and troubleshooting guides
12. Coordinate with client contacts for delivery of SLAs and reporting.

Skills & Experience:

1. 3+ years of working experience in IT Service Desk or Application Support within Payment Card Systems
2. Experience supporting TSYS PRIME or equivalent Card Management Systems
3. Good understanding of the payment card lifecycle.
4. Working knowledge of Windows/Linux and networking fundamentals (TCP/IP).
5. Proficient with SQL (and popular databases).
6. Strong troubleshooting skills and the ability to diagnose and resolve server/application related issues.
7. Experience with server/application monitoring and management tools is a plus.
Knowledge Requirements
8. Strong & effective verbal and written communication skills.
9. Willingness to work in shifts
10. Customer-focused mindset.
11. Strong organizational and time-management skills.
12. Able to interact with a variety of stakeholders.
13. Display high levels of integrity to ensure excellent service.

Digital Marketing Specialist (Exp: 3 - 4 Yrs)

Experience: 3 - 4 Years
Employment Type: Initial 3-Month Contract, with potential continuation based on business requirements and performance

Key Responsibilities:

1. Develop and execute digital marketing strategies to increase brand visibility, website traffic, and qualified leads.
2. Manage SEO activities including keyword research, on-page optimization, technical SEO, competitor analysis, and organic growth.
3. Create and optimize SEO-focused content for websites, blogs, landing pages, social media, and other digital platforms.
4. Plan, manage, and optimize paid advertising campaigns across Google Ads, Meta Ads, and other relevant platforms.
5. Monitor campaign and website performance and continuously optimize strategies to improve results.
6. Identify and implement new opportunities across search, content, social, AI-powered platforms, and emerging digital channels.
7. Stay updated with changes in search, consumer behavior, digital platforms, and the latest marketing trends.
8. Analyze performance data, prepare reports, and provide recommendations for improving digital marketing results.

Skills & Requirements:

1. 3 - 4 years of hands-on experience in Digital Marketing.
2. Strong experience in SEO, content creation/content marketing, and PPC/paid advertising.
3. Hands-on experience with Google Ads and Meta Ads.
4. Strong understanding of keyword research, search intent, content optimization, and organic growth.
5. Good content writing and communication skills.
6. Understanding of modern search, AI-driven discovery, and evolving digital marketing practices.
7. Strong analytical and problem-solving skills with a results-oriented approach.
8. Ability to manage multiple digital marketing activities independently.
9. Proactive, adaptable, and willing to continuously learn and experiment with new digital marketing strategies.

Golang Microservices Engineer – Payment Card Middleware

Experience: 3–7 Years
Domain: Cards/BFSI / Banking / FinTech
Role
We are looking for a GOLANG BACKEND ENGINEER with strong experience in Microservices and PostgreSQL to develop and maintain an enterprise middleware/integration platform for the Payment Card Systems and Card Management domain.
Key Responsibilities
• Develop scalable and secure GoLang microservices.
• Design and develop REST APIs / gRPC services and system integrations.
• Build middleware for integration between Card Management Platforms and third-party systems.
• Design, develop and optimise PostgreSQL databases and SQL queries.
• Implement transaction processing, error handling, logging and resiliency.
• Troubleshoot production issues and support deployments.
• Follow coding standards, unit testing, Git and Agile practices.
Must Have
• 3+ years of hands-on Golang development.
• Strong Microservices architecture experience.
• Strong PostgreSQL / SQL skills.
• REST API and enterprise integration experience.
• Good understanding of distributed systems.
• Payment Card Systems and Card Management domain experience.
Candidates with backend engineering experience and exposure to Payment Card Systems and Card Management Platforms will be preferred.