INFOPARK

IT Operations Assistant

We are looking for a proactive and detail-oriented IT Operations Assistant with at least 1 year of relevant experience to support our IT Operations and Infrastructure team. The candidate will be responsible for monitoring IT operations, coordinating with technical teams, managing operational follow-ups, supporting infrastructure-related activities, and maintaining proper documentation.
The ideal candidate should have a basic understanding of IT infrastructure, good coordination skills, and the ability to independently handle day-to-day operational responsibilities while ensuring timely task completion.

Key Responsibilities

1. Monitoring and Escalation
• Monitor daily alerts through Zabbix and identify critical, recurring, or unusual issues.
• Track technical team activities and follow up on assigned tasks to ensure timely completion.
• Coordinate with relevant team members to ensure operational issues are addressed and resolved within the expected timelines.
• Assist in quality monitoring across teams and identify operational gaps.
• Prepare monitoring updates and escalate unresolved or critical issues to the concerned team.
2. IT and Infrastructure Coordination
• Coordinate internal server management and infrastructure-related activities with the technical team.
• Handle laptop procurement, maintenance follow-ups, and IT asset record management.
• Coordinate with vendors and internal teams for IT-related requirements and service requests.
• Track IT-related requests and ensure proper follow-up until closure.
• Maintain updated records of IT assets, maintenance activities, and infrastructure requirements.
3. Team Support and Coordination
• Coordinate with technical team members regarding daily operational activities, task progress, and pending assignments.
• Ensure proper communication and follow-ups between different teams.
• Prepare, update, and maintain engineer profiles (ServerAdminz resumes) based on client and project requirements.
• Assist in resource coordination and ensure timely completion of assigned operational activities.
• Maintain regular updates on team activities and report delays or concerns to the concerned stakeholders.
4. Documentation and Compliance
• Assist in preparing, maintaining, and updating ISO-related documentation.
• Maintain accurate operational records and ensure documents are readily available for audit requirements.
• Coordinate with relevant teams to collect required information and supporting documents for compliance activities.
• Prepare and maintain operational reports, trackers, and documentation.
• Ensure proper documentation of IT operations, infrastructure activities, and internal processes.

Required Skills

• Minimum 1 year of experience in IT Operations, IT Coordination, Infrastructure Support, or a related role.
• Basic understanding of IT infrastructure, server operations, and monitoring tools.
• Familiarity with monitoring tools such as Zabbix is preferred.
• Good knowledge of MS Excel, Word, and Google Workspace.
• Strong communication, coordination, and follow-up skills.
• Good organizational and documentation abilities.
• Ability to manage multiple tasks and prioritize activities effectively.
• Basic troubleshooting and problem-solving skills.
• Ability to work independently and take ownership of assigned responsibilities.
• Willingness to learn new tools, technologies, and operational processes.

Educational Qualification

• Bachelor's degree in any discipline.
• Graduates from Computer Science, Information Technology, or related disciplines are preferred.

Preferred Candidate Profile

• Candidates with at least 1 year of experience in IT Operations, Infrastructure Coordination, or Technical Support.
• Candidates who have prior experience coordinating with technical teams and handling operational follow-ups.
• Individuals with a proactive attitude, strong ownership, and attention to detail.
• Candidates capable of handling documentation, reporting, and infrastructure-related coordination.
• Ability to work in an on-site environment with discipline, accountability, and effective time management.

Sales and Marketing Interns

We are seeking a highly motivated and enthusiastic Sales and Marketing Intern to join our dynamic team. This internship offers an excellent opportunity for individuals passionate about business development, sales, and marketing, eager to gain practical experience in a fast-paced, collaborative environment. As an intern, you will work closely with our sales and marketing team to assist in planning, executing, and optimizing digital marketing campaigns across various platforms.

Role: Sales and Marketing Intern
Experience: Nil / Fresher
Location: Remote (Anywhere)
Internship Period: 2 Months

Responsibilities
• Conduct Market Research: Assist in conducting market research to identify potential customers, industry trends, and competitors. Analyze data to generate insights and recommendations for sales and marketing strategies.
• Assist in the development and execution of digital marketing campaigns, including content creation, social media management, email marketing, SEO, and paid advertising.
• Collaborate with the marketing team to create engaging and persuasive content for various online channels, such as websites, blogs, forums, communities, social media platforms, and email newsletters.
• Conduct research and analyze market trends, customer behavior, and competitor activities to identify opportunities for campaign optimization and improvement.
• Support the implementation and monitoring of social media strategies, including content scheduling, community management, and engagement tracking.
• Monitor website analytics and generate reports to evaluate campaign performance, identify key metrics, and provide insights for continuous improvement.
• Stay up to date with the latest trends and best practices in digital marketing, search engine optimization, social media, and email marketing.
• Collaborate with cross-functional teams, including design and content creation, to ensure brand consistency and deliver high-quality digital assets.
• Assist in preparing sales collateral, presentations, and proposals for potential clients. Collaborate with the sales team to develop sales strategies, pricing models, and value propositions.
• Generate sales reports, analyze sales data, and provide insights to the management team. Monitor key performance indicators (KPIs) and provide recommendations for performance improvement.

Internship Benefits

2-month internship position with a flexible start and end date based on the candidate's availability and academic schedule. Candidates who perform well and make the first conversion within 2 months will be hired as Business Development Executives with industry-standard salaries. During the internship program, candidates are eligible for commission-based remuneration for the businesses/sales that the candidates bring in.