INFOPARK

Solutions Consultant

We are looking for a highly skilled Software and Technical Solutions Consultant to provide customer facing technical Consulting, implementation guidance, and solution optimization for our clients. This role requires a blend of technical expertise, problem-solving skills, and customer interaction, ensuring business requirements gathering, solution design, product deployment, troubleshooting, and post-implementation support.

Responsibilities:
• Act as a technical advisor for clients, assisting with software implementation, configuration, and troubleshooting.
• Proficient in providing technical support to a diverse, global customer base.
• Ability to explain complex technical concepts clearly and concisely.
• Skilled in prioritizing and escalating customer issues based on their severity.
• Consistent in providing timely updates on tasks to align with severity levels.
• Demonstrates both teamwork and autonomy in a work setting.
• Collaborate with cross-functional teams to resolve complex problems and escalate issues as necessary.
• Assist customers in deploying, configuring, and maintaining applications on cloud platforms such as AWS and Azure.
• Preparing documentation/knowledge base.
• Takes a proactive approach to work independently and without close supervision.

Skills Required:

• Design end-to-end technical solutions for web applications, APIs, database systems, cloud infrastructure, and enterprise software deployments.
• Support software deployment across environments including development, staging, UAT, and production.
• Proficiency in configuring and troubleshooting Windows Server and MS SQL Server database environments.
• Experience in configuring, maintaining, and troubleshooting IIS for hosting web applications and websites.
• Experience in MS SQL Server database installation, configuration, maintenance, and performance tuning.
• SQL Server failover cluster instances, or High availability always on database configuration.
• Ability to diagnose and resolve complex technical issues related to servers, web services, and databases.
• Root cause analysis skills to identify underlying problems and implement effective solutions.
• Experience in analyzing app logs and debug issues to identify root causes and implement solutions.
• Familiarity with scripting languages like PowerShell, Bash, or Python to automate tasks and streamline processes.
• Experienced in working with software systems hosted on public cloud platforms such as Azure and AWS.
• Understanding of cloud security principles and best practices to ensure secure cloud deployments.
• Familiarity with a wide range of AWS services, including EC2, S3, RDS, IAM, VPC, Route 53, Lambda, CloudFormation, etc.
• Understanding of AWS Lambda for building serverless applications and event-driven functions
• Hands-on experience in networking concepts such as TCP/IP, routing, firewall, WAF, and load balancing.
• Experience with AWS Command Line Interface (CLI) for programmatic interaction with AWS services.
• Understanding of key Azure services, Virtual Machines, Azure App Services, Azure SQL DB, Azure Storage, Azure AD etc.
• Knowledge of Azure Virtual Network, subnets, network security groups (NSGs), and Azure Load Balancer.
• Knowledgeable in using CRM tools like Zoho.
• Leverage AI tools such as OpenAI Platform, Microsoft Copilot, and GitHub Copilot to enhance solution design and customer delivery.
• Excellent communication skills in English and Hindi.
• Strong customer-facing communication and problem-solving skills.

Email your resume to hr@empressinfotech.com with the subject 'Solutions Consultant' and a cover letter to provide the following information to be considered for the position.
1. Experience in IT or a relevant field.
2. Current location.
3. Notice period required to join.
4. Current remuneration and expectations.

Software Engineer

We are seeking a motivated Software Engineer to develop, implement, test, deploy, and support software applications. You will collaborate with engineering and technical teams in India and the United States to deliver reliable solutions and provide support to customers worldwide. This hands-on role involves working with databases, Windows Server, IIS, cloud platforms, application deployments, and production troubleshooting.

Responsibilities:
• Install, configure, deploy, and maintain web applications on Windows Server and IIS.
• Assist with software implementation, configuration, upgrades, and production deployments.
• Develop, enhance, and maintain applications, utilities, APIs, and automation tools using Python, C#, .NET, and related technologies.
• Develop scripts and tools to automate deployments, monitoring, maintenance, and operational tasks.
• Write and optimize SQL queries, stored procedures, scripts, and database objects in Microsoft SQL Server.
• Analyze application requirements and contribute to solution design and technical implementation.
• Troubleshoot and resolve application, database, web service, server, integration, and performance issues.
• Perform functional, integration, performance, and usability testing.
• Work with REST APIs, JSON/XML payloads, webhooks, and third-party system integrations.
• Support applications and infrastructure hosted on AWS, Azure, and on-premises environments.
• Diagnose, document, track, and resolve technical issues within established service expectations.
• Prepare technical documentation, deployment instructions, troubleshooting guides, and implementation notes.
• Collaborate with developers, QA engineers, implementation teams, support engineers, and customers.

Requirements
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Experience in software development, application implementation, or technical support.
• Programming experience with Python, C#, .NET, or similar technologies.
• Proficiency in writing SQL queries, scripts, stored procedures, and troubleshooting database-related issues.
• Working knowledge of Microsoft SQL Server, Windows Server, and IIS.
• Understanding of web applications, REST APIs, web services, JSON, XML, and application integrations.
• Ability to diagnose application, database, server, web service, and network-related issues.
• Understanding of networking concepts such as HTTP/HTTPS, FTP/SFTP, DNS, TCP/IP, firewalls, and Active Directory.
• Familiarity with AWS services such as EC2, S3, RDS, IAM, VPC, Route 53, Lambda, and CloudFormation is preferred.
• Familiarity with Azure services such as Virtual Machines, App Services, Azure SQL Database, Storage, and Microsoft Entra ID is an advantage.
• Ability to use AI-assisted development tools such as GitHub Copilot, Microsoft Copilot, and the OpenAI platform to improve development and problem-solving.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent written and verbal communication skills in English.
• Ability to work collaboratively with global teams and interact professionally with customers.
• Willingness to participate in production support activities when required.

How to Apply: Email your resume with the subject "Software Engineer" and include the following details to be considered.

1. Your experience in IT.
2. Current location.
3. Notice period required to join if selected.
4. Current remuneration and expected salary.

Work Hours: Rotational shifts (24/7). Work schedule is 8 to 9 hours per day, 5 days per week, totaling 40 hours.
Location: Infopark Kochi, Hybrid or WFH