Job Opportunities

Software Functional Support/ Implementer Trainee

Required Software Functional Support Trainee (Freshers Candidates) in software support, Shipping & Logistics industry knowledge will be preferred. Candidates should be willing to travel.


1. Deliver service and support to end-users via online, telephone or remote connections.
2. Interact with customers to provide and process information in response to queries and requests about software.
3. Gather information and fix the issue by analyzing the symptoms.
4. Follow standard processes & procedures using designated tracking software.
5. Identify and escalate priority issues as per Client specifications.
6. Follow up and make scheduled callbacks to the customer where necessary.

Skills:

1. Proper phone and email etiquette.
2. Ability to speak and write clear and accurate English.
3. Computer knowledge.
4. Effective listening skills.
5. Multi-tasking capabilities.

Location: Navi Mumbai
Exp:0-1 Years

Interested candidates may share their CVs at hr@jupiterbs.com