INFOPARK

Team Lead – Sales & Operations

We are looking for an experienced Team Lead – Sales & Operations to lead the team, manage RFQs and order execution, coordinate across departments, and ensure timely customer deliveries. The ideal candidate should have strong knowledge of the aviation aftermarket, excellent leadership and communication skills, and the ability to drive team performance and customer satisfaction.

Key Responsibilities:

Lead and supervise the assigned Sales & Operations team.
Allocate and prioritize RFQs, customer requirements, and operational activities among team members.
Provide regular guidance, coaching, and mentoring to junior and mid-level team members.
Review team activities and ensure timely follow-up and closure of pending requirements.
Identify performance gaps and work with team members to improve productivity and quality.
Act as the first level of escalation for operational and customer-related issues.
Monitor open orders, supplier commitments, LTs, and customer delivery requirements.
Ensure proper coordination between Sales, Purchasing, Logistics, Finance, and other relevant departments.
Support the team in achieving business targets, improving order conversion, and maintaining customer satisfaction.

Required Skills & Qualifications:

3+ years of relevant experience, preferably in aircraft parts sales, aviation aftermarket, MRO, airline procurement, or sales operations.
Strong knowledge of aircraft parts sales and aviation aftermarket processes.
Experience handling RFQs, quotations, POs, procurement, and order execution.
Good understanding of aircraft parts conditions, certifications, and traceability.
Strong customer communication and negotiation skills.
Proven ability to manage and prioritize multiple requirements simultaneously.
Strong follow-up, problem-solving, and decision-making abilities.
Experience mentoring or supervising team members.
Good knowledge of ERP/CRM systems and aviation parts databases/platforms .
Strong ownership, accountability, and ability to work under pressure.

Sales & Purchase Associate

We are looking for a detail-oriented and proactive Sales & Purchase Associate to support our aircraft aftermarket operations. The role involves coordinating with customers and suppliers, sourcing aircraft parts, handling quotations and purchase orders, maintaining records, and supporting smooth sales and procurement activities.

This position is ideal for someone starting their career in the aviation aftermarket industry and looking to develop expertise in aircraft parts sourcing, customer and vendor coordination, and commercial operations.

Key Responsibilities

Assist in sourcing aircraft parts and components, including rotables, consumables, and expendables, from customers, vendors, and surplus suppliers.
Handle customer and vendor inquiries, RFQs, quotations, pricing, availability, and delivery timelines.
Prepare and process purchase orders and sales quotations accurately and on time.
Coordinate with customers and vendors regarding order requirements, pricing, availability, and delivery.
Follow up on sales opportunities, quotations, purchase orders, shipments, and pending requirements.
Maintain and update sales and purchasing records, inventory data, harvest lists, and other relevant information using MS Excel and ERP/CRM systems.
Track shipments and coordinate with internal teams to resolve order discrepancies, delays, and other issues.
Coordinate with Sales, Purchasing, Operations, and Teardown teams to align customer requirements, purchasing activities, and part availability.
Assist in evaluating vendor quotations and conducting cost and price comparisons.
Support documentation compliance, including aircraft parts traceability, 8130-3, EASA Form 1, and Certificates of Conformance.
Maintain organized records of customer and vendor correspondence through email and CRM systems.
Support the team in achieving sales and procurement objectives.

Requirements

Bachelor's degree in Business Administration, Commerce, Supply Chain, Aviation Management, or a related field.
0–2 years of experience in sales, purchasing, procurement, or a related field.
Aviation industry experience is an advantage but not mandatory.
Strong proficiency in MS Excel.
Familiarity with ERP/CRM systems is an advantage; Avsight experience is a plus.
Good communication, negotiation, coordination, and follow-up skills.
Strong attention to detail and organizational abilities.
Ability to manage multiple tasks, quotations, orders, and follow-ups simultaneously.
Willingness to learn about aircraft parts, aviation aftermarket operations, and industry processes.

Nice to Have

Knowledge of aircraft parts and aftermarket operations.
Basic understanding of aircraft parts traceability and aviation documentation.
Knowledge of FAA/EASA requirements.
Exposure to aircraft teardown or surplus parts trading.