Job Opportunities

Learning & Development (L&D) Manager

Role Overview:


We are looking for an L&D Manager to build and scale a structured learning ecosystem that drives measurable improvement in individual and organizational performance. The role will focus on aligning learning initiatives with business goals, product capabilities, andperformance metrics (KPIs/KRAs).


Key Responsibilities:


1. Learning Strategy & Framework

Design and implement an organization-wide L&D strategy aligned with business and product goals.
Build structured learning pathways for technical, functional, and leadership roles.
Integrate L&D initiatives with the Performance Management System (PMS).
2. Capability Building (Core Focus)

Identify skill gaps across engineering, product, operations, and support teams.
Design targeted interventions for:
Product knowledge (features, architecture, use cases).
Technical skills (coding, QA, DevOps, etc.).
Functional skills (delivery, customer success, sales enablement).
Behavioural skills (communication, ownership, collaboration)
3. Training Design & Delivery

Develop training programs (in-house and external).
Create onboarding and continuous learning programs.
Leverage SMEs (Subject Matter Experts) for internal training delivery.
Ensure blended learning (classroom, e-learning, hands-on labs).
4. Performance-Linked Learning

Align training initiatives to KPI/KRA gaps identified through PMS.
Work closely with business leaders to improve team performance through capability development.
Build role-based competency frameworks.
5. Measurement & Impact

Define and track effectiveness of training programs using:
KPI improvements
Productivity metrics
Quality improvements (defect rates, TAT, etc.)
Move beyond attendance-based tracking to outcome-based measurement.
6. Learning Infrastructure & Tools

Implement and manage LMS or learning platforms.
Create learning dashboards and reports for leadership.
Enable automation and scalability of learning initiatives.
Key Deliverables (First 6 Months):

Organization-wide competency framework
Skill gap analysis across functions
Quarterly learning roadmap
Role-based training programs launched
Training effectiveness measurement framework
Integration with PMS
Required Qualifications & Experience:

3-5 years of experience in Learning & Development, preferably in a software/product company.
Strong understanding of technical and functional roles in product organizations.
. Experience in building L&D frameworks from scratch.
Exposure to LMS platforms and digital learning tools.
Strong stakeholder management skills
Key Skills & Competencies:

Strategic thinking with execution focus.
Strong understanding of business metrics and performance drivers.
Ability to translate business needs into learning interventions.
Data-driven approach to measuring learning impact.
Excellent communication and facilitation skills.
What Success Looks Like:

Measurable improvement in team performance and productivity.
Strong alignment between learning initiatives and business outcomes.
High adoption of structured learning programs.
Clear visibility of capability development across the organization.
Nice to Have

Experience in SaaS / BPO / Logistics tech domains
Certification in L&D, OD, or coaching
Experience working with cross-functional product teams
Note: This role is not limited to training delivery. The expectation is to build a performance-driven learning culture aligned with organizational goals.

Interested candidates send their resume/CV to hr@jupiterbs.com