Job Opportunities

Spanish Bilingual Clinical Support Associate

Employment Type: Full-Time

About the Role

We are seeking a highly motivated and fluent Spanish-English Bilingual Clinical Support Associate to join our US Healthcare Operations team. The ideal candidate will serve as a communication bridge between Spanish-speaking patients, healthcare providers, insurance companies, and internal teams while supporting various clinical and administrative functions.
Prior experience in US Healthcare is preferred but not mandatory for candidates with strong language proficiency and a willingness to learn.

Key Responsibilities

Communicate effectively with Spanish-speaking patients, healthcare providers, and insurance representatives.
Interpret and translate verbal and written communications between English and Spanish.
Support patient communication and clinical coordination activities.
Assist with appointment scheduling, patient intake, referrals, and follow-up activities.
Support Prior Authorization and other healthcare administrative processes.
Review, update, and maintain patient records with a high degree of accuracy.
Coordinate with physicians, clinics, and insurance companies for documentation and status updates.
Ensure compliance with HIPAA and organizational policies while handling sensitive information.
Accurately document all interactions and maintain appropriate records.
Collaborate with cross-functional teams to ensure timely resolution of cases.

Required Qualifications

Fluency in both Spanish and English (written and spoken).
Excellent verbal and written communication skills.
Strong interpersonal and customer service skills.
Good computer proficiency and typing skills.
Ability to work independently and as part of a team.
Flexibility to work in a dynamic and fast-paced environment.

Preferred Qualifications

Experience in US Healthcare, Medical Billing, Prior Authorization, Patient Support, or Clinical Operations.
DELE Certification (B1/B2/C1/C2) or equivalent Spanish language qualification.
Bachelor's degree in any discipline.
Experience in Medical Interpretation or Healthcare Customer Support.
Knowledge of HIPAA compliance and healthcare terminology is an added advantage.

Desired Skills

Strong listening and comprehension abilities.
Excellent attention to detail.
Analytical and problem-solving skills.
Ability to maintain confidentiality and professionalism.
Adaptability and willingness to learn new processes.
Effective organizational and multitasking capabilities.

What We Offer

Competitive compensation based on qualifications and experience.
Comprehensive training and professional development opportunities.
Career growth within a dynamic and collaborative work environment.
Exposure to the US Healthcare industry and global best practices.

Note: Freshers with strong Spanish language proficiency are encouraged to apply. Candidates with prior US Healthcare or Clinical Operations experience will have an added advantage.