Job Opportunities

IT Support Engineer – Windows, Hardware & DevOps Tools

Job Summary

We are looking for a Windows OS & Hardware Technician to provide technical support for desktop systems, laptops, hardware devices, and Windows operating systems. The candidate should have hands-on experience in troubleshooting hardware and software issues, system maintenance, and basic knowledge of TFS (Team Foundation Server) and Azure DevOps environments.

Key Responsibilities

• Install, configure, and maintain Windows operating systems (Windows 10/11 and Windows Server environments).
• Diagnose and resolve hardware issues related to desktops, laptops, printers, scanners, and peripheral devices.
• Perform hardware upgrades, repairs, and preventive maintenance.
• Install, configure, and troubleshoot software applications and drivers.
• Manage user accounts, permissions, and system access.
• Provide technical support to end users and resolve IT-related incidents within agreed SLAs.
• Configure and support network connectivity, including LAN, Wi-Fi, VPN, and printers.
• Maintain IT asset inventory and hardware/software records.
• Assist in system imaging, deployment, and patch management activities.
• Support backup and recovery procedures.
• Provide basic administration and support for TFS/Azure DevOps environments.
• Assist development teams with user access, repository access, and build agent setup where required.
• Document troubleshooting procedures, system configurations, and support activities.

Required Skills

• Strong knowledge of Windows Operating Systems (Windows 10/11).
• Experience in hardware troubleshooting and repair of desktops and laptops.
• Knowledge of Active Directory, Group Policies, and user management.
• Familiarity with networking concepts such as TCP/IP, DNS, DHCP, and VPN.
• Experience with Microsoft Office and common business applications.
• Basic understanding of TFS (Team Foundation Server) and Azure DevOps.
• Knowledge of system imaging and deployment tools.
• Strong troubleshooting and problem-solving skills.
• Good communication and user support skills.

Preferred Qualifications

• Diploma/bachelor’s degree in computer science, Information Technology, or a related field.
• Microsoft certifications (MCP, MCSA, Modern Desktop Administrator, etc.) are an advantage.
• Experience supporting development environments and DevOps tools is preferred.

Experience

• 1 -3 years of experience in Windows desktop support, hardware maintenance, and IT helpdesk operations.
• Experience with TFS/Azure DevOps administration or support is preferred.

Employment Type

• Full-Time
• UK Shift (2PM to 11PM)