Job Opportunities

Learning & Development (L&D) Manager

Location:
Mangalore

Department
Learning & Development

Role Overview:
We are looking for an L&D Manager to build and scale a structured learning ecosystem that drives measurable improvement in individual and organizational performance. The role will focus on aligning learning initiatives with business goals, product capabilities, and performance metrics (KPIs/KRAs).

Key Responsibilities:
Learning Strategy & Framewor:
Design and implement an organization-wide L&D strategy aligned with business and product goals.
Build structured learning pathways for technical, functional, and leadership roles.
Integrate L&D initiatives with the Performance Management System (PMS).

Capability Building (Core Focus):
Identify skill gaps across engineering, product, operations, and support teams.
Design targeted interventions for
● Product knowledge (features, architecture, use cases)
● Technical skills (coding, QA, DevOps, etc.)
● Functional skills (delivery, customer success, sales enablement)
● Behavioural skills (communication, ownership, collaboration)

Training Design & Delivery:
Develop training programs (in-house and external)
Create onboarding and continuous learning programs
Leverage SMEs (Subject Matter Experts) for internal training delivery
Ensure blended learning (classroom, e-learning, hands-on labs)

Performance-Linked Learning:
Align training initiatives to KPI/KRA gaps identified through PMS
Work closely with business leaders to improve team performance through capability Development
Build role-based competency frameworks

Measurement & Impact:
Define and track effectiveness of training programs using:
● KPI improvements
● Productivity metrics
● Quality improvements (defect rates, TAT, etc.)
● Move beyond attendance-based tracking to outcome-based measurement

Learning Infrastructure & Tools:
Implement and manage LMS or learning platforms
Create learning dashboards and reports for leadership
Enable automation and scalability of learning initiatives

Key Deliverables (First 6 Months):
Organization-wide competency framework
Skill gap analysis across functions
Quarterly learning roadmap
Role-based training programs launched
Training effectiveness measurement framework
Integration with PMS

Required Qualifications & Experience:
3–5 years of experience in Learning & Development, preferably in a software/product Company
Strong understanding of technical and functional roles in product organizations
Experience in building L&D frameworks from scratch
Exposure to LMS platforms and digital learning tools
Strong stakeholder management skills

Key Skills & Competencies:
Strategic thinking with execution focus
Strong understanding of business metrics and performance drivers
Ability to translate business needs into learning interventions
Data-driven approach to measuring learning impact
Excellent communication and facilitation skills

Success Looks Like:
Measurable improvement in team performance and productivity
Strong alignment between learning initiatives and business outcomes
High adoption of structured learning programs
Clear visibility of capability development across the organization

Nice to Have:
Experience in SaaS / BPO / Logistics tech domains
Certification in L&D, OD, or coaching
Experience working with cross-functional product teams

Note:
This role is not limited to training delivery. The expectation is to build a performance-driven learning culture aligned with organizational goals.

Send your updated CV to a hr@jupiterbs.com