Job Opportunities

Operations Manager

Job Description

We are seeking an experienced and dynamic Operations Manager to oversee and coordinate cross-functional departments including Development, Support, Marketing, Accounts, and HR. The ideal candidate should possess strong leadership abilities, operational expertise, and prior experience in the IT sector to ensure smooth business operations, efficient project execution, and high levels of client satisfaction.

Key Responsibilities

Coordinate and align activities across Development, Support, Marketing, Accounts, and HR teams
Monitor workflow efficiency and ensure seamless inter-department communication
Oversee project timelines and ensure timely delivery as per client requirements
Act as a bridge between technical and non-technical teams for smooth execution
Ensure high levels of client satisfaction through effective service and issue resolution
Handle client escalations and ensure timely corrective actions
Supervise support team performance and maintain service quality standards
Coordinate with marketing and sales teams to track leads, conversions, and business targets
Work closely with accounts team for billing, collections, invoicing, and AMC renewals
Collaborate with HR on recruitment, training, and performance management
Identify operational gaps and implement process improvements and automation
Prepare and analyze daily, weekly, and monthly MIS reports for management

Qualifications & Skills

Bachelor’s degree in business administration, Management, or related field
Minimum 2 years of experience in operations management or coordination within the IT sector
Strong leadership and team coordination skills
Excellent communication and interpersonal abilities
Ability to manage multiple departments and prioritize tasks effectively
Problem-solving and decision-making skills
Knowledge of project management and business operations
Proficiency in MS Office and reporting tools