Job Opportunities

Support Engineer

adesso India (estd 2023) focuses on providing IT solutions that streamline operations and elevate productivity to new heights. Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively. We place great emphasis on the significance of skill enhancement and perpetual improvement. Nurturing a vibrant learning environment that enables individuals to refine their capabilities and remain at the forefront of technological advancements. This dedication to personal and professional growth fosters an environment conducive to career progression and fosters an exceptional work culture.
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Job Description
We are looking for an experienced Support Engineer with strong expertise in Java, Microservices, SQL, and AWS to provide production support, troubleshoot issues, and ensure application stability. The ideal candidate should have hands-on experience in incident management, root cause analysis, and support operations.

Key Responsibilities
Provide L2/L3 production support for applications and microservices.
Troubleshoot issues related to Java applications and SQL queries.
Handle incidents, service requests, and changes using ticketing tools (Jira/ServiceNow).
Perform incident analysis and RCA documentation.
Monitor application health and ensure system stability.
Collaborate with development, DevOps, and infrastructure teams to resolve issues.
Requirements
Mandatory Skills

3–5 years of experience in application or production support.
Strong troubleshooting experience in Java and SQL.
Good understanding of Microservices architecture and AWS.
Hands-on experience with Jira or ServiceNow.
Solid knowledge of incident management and RCA processes.
Desirable Skills

Basic scripting/automation using Shell, Python, or Batch.
Familiarity with monitoring tools like Grafana, ELK, or Datadog.
Exposure to AWS services and CI/CD pipelines.
ITIL certification or formal ITIL training.
Your benefits
adesso Cares "You Count" is an integral aspect of our adesso culture. For us, adessis are more than just employees who perform well; we take genuine interest in them as individuals, understanding their needs and motivations. We believe that we walk a shared path with our adessis, one that encompasses not only their career journey but also their life journey.
Continued Learning "Let`s Grow Together" - We genuinely believe in the power of ongoing education to help you achieve your personal and professional goals, regardless of your age or level of experience.
Our Family, Our Anchor We firmly believe that every adessi's anchor and support is their own family. And, in turn, the adessis form the essence of the adesso family. Therefore, it is of utmost importance for us to harmonize these two aspects and create a Work-Life Blend.