Job Opportunities

Product Support Specialist

We are looking for a proactive and customer-focused Product Support Specialist to assist users in effectively using our products. The role involves troubleshooting issues, providing timely support, and working closely with internal teams to ensure a smooth customer experience.

Key Responsibilities
Provide technical and functional support to customers via phone, email, chat, or ticketing systems
Understand product features and guide users on proper usage
Diagnose, troubleshoot, and resolve product-related issues in a timely manner
Escalate complex issues to the relevant internal teams and follow up until resolution
Document customer interactions, issues, and solutions accurately
Assist in product testing, feedback collection, and continuous improvement
Create and update support documentation, FAQs, and user guides
Ensure high levels of customer satisfaction

Required Skills & Qualifications:
Bachelor’s degree in any discipline (technical background preferred)
0-2 years of experience in product support / customer support
Good understanding of software products / applications
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Familiarity with CRM or ticketing tools is an added advantage

What We Offer :
Competitive salary and benefits
Learning and growth opportunities
Collaborative and supportive work environment

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