INFOPARK

Associate - Customer Support

ALB is seeking a customer-focused and proactive Customer Support Executive with 2-3 years of experience in handling customer queries and providing exceptional support. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a customer-first mindset. The role requires working in US business hours and collaborating with internal teams to ensure timely issue resolution and customer satisfaction.

Key Responsibilities
• Respond to customer inquiries via phone, email, chat, and support tickets in a professional manner.
• Troubleshoot customer issues and provide timely resolutions.
• Record, track, and monitor customer interactions using CRM or ticketing systems.
• Escalate complex issues to relevant teams and follow up until closure.
• Maintain high levels of customer satisfaction and service quality.
• Educate customers about products, services, and features.
• Meet defined Service Level Agreements (SLAs) and performance metrics.
• Identify recurring customer concerns and provide feedback to improve processes.
• Maintain accurate customer records and documentation.
• Collaborate with cross-functional teams to ensure seamless customer experience.

Required Qualifications
• Bachelor's degree in any discipline.
• 2-3 years of experience in Customer Support, Customer Service, Technical Support, or a related role.
• Excellent verbal and written communication skills in English.
• Strong customer handling and conflict-resolution skills.
• Experience working with CRM tools such as Salesforce, Zendesk, Freshdesk, or similar platforms.
• Ability to multitask and manage priorities effectively.
• Strong analytical and problem-solving skills.
• Willingness to work in US shifts (Night Shift).

Preferred Skills
• Experience in handling international customers, preferably US clients.
• Knowledge of customer service best practices.
• Ability to work independently and in a team environment.
• Strong attention to detail and organizational skills.

Key Competencies
• Customer Centricity
• Effective Communication
• Time Management
• Team Collaboration
• Problem Solving
• Adaptability
• Attention to Detail

Employment type
• Shift: US Night Shift (Remote)
• Full-Time

Tele Sales Executive

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Are you confident in communication, passionate about connecting with people, and interested in building a career in sales?

ALB Technologies is looking for enthusiastic and motivated Tele Sales Executives to join our growing team!

🔹 Position: Tele-Sales Executive
🔹 Company: ALB Technologies
🔹 Location: Kochi, Kerala
🔹 Work Mode: Remote (US Shift)
🔹 Experience: 2 years
🔹 Employment Type: Full-time

What You'll Be Doing:
Make outbound calls to potential clients and prospects in US, Europe & Australia
Introduce company services and explain offerings.
Identify potential leads and generate business opportunities.
Follow up with prospective clients and maintain communication.
Understand customer requirements and address initial queries.
Maintain accurate records of calls, leads, and follow-ups.
Coordinate with the sales team to achieve business targets.

What We're Looking For:
Excellent verbal communication and interpersonal skills.
Confidence in handling client conversations.
Strong persuasion and negotiation abilities.
A positive attitude and willingness to learn.
Basic computer knowledge.
Prior experience in sales or tele calling will be an added advantage.

Why Join ALB Technologies?
Be part of a growing organization, develop your communication and sales skills, and explore opportunities for professional growth.