INFOPARK

Trainees (Billing & E Billing, AR/AP, Appeals)

About Us
Accurate Legal Billing (ALB) is a pioneering LegalTech company revolutionizing how law firms manage time entries and invoices. Our innovative, AI-powered platform helps firms ensure 100% compliance with client billing guidelines, resulting in faster payments, reduced rejections, and increased revenue.
We are seeking enthusiastic and detail-oriented graduates/postgraduates to join our Billing, E-Billing, AR/AP and Appeals Management teams. This is an excellent opportunity to begin your career in the legal technology and billing domain, working with global clients and industry professionals.

Key Responsibilities:

• Assist in reviewing, preparing, and processing client billing and e-billing data.
• Support the appeals management team in analysing rejected or disputed invoices.
• Perform data validation and maintain accuracy in billing systems.
• Collaborate with internal teams to ensure compliance with client billing guidelines.
• Contribute to process improvements and quality enhancement initiatives.
• Work under the guidance of senior associates to ensure timely and accurate completion of assigned tasks


Required Skills & Qualifications:
• Graduates/Postgraduates from any discipline are welcome to apply.
• Strong analytical and problem-solving skills with an aptitude for learning.
• Excellent English communication skills (both written and verbal).
• Attention to detail and commitment to delivering high-quality work.
• Good research skills and willingness to take initiative.
• Positive attitude and growth mindset.

Education:
Bachelor's degree/Postgraduate in Arts, Literature, Economics, Finance, English

Why Join Us?
• Work at the intersection of AI, legal tech, and SaaS
• Collaborate with an experienced global team
• Flexible work culture with an opportunity to make real impact
• Competitive compensation and performance incentives

IT Support Engineer – Windows, Hardware & DevOps Tools

Job Summary

We are looking for a Windows OS & Hardware Technician to provide technical support for desktop systems, laptops, hardware devices, and Windows operating systems. The candidate should have hands-on experience in troubleshooting hardware and software issues, system maintenance, and basic knowledge of TFS (Team Foundation Server) and Azure DevOps environments.

Key Responsibilities

• Install, configure, and maintain Windows operating systems (Windows 10/11 and Windows Server environments).
• Diagnose and resolve hardware issues related to desktops, laptops, printers, scanners, and peripheral devices.
• Perform hardware upgrades, repairs, and preventive maintenance.
• Install, configure, and troubleshoot software applications and drivers.
• Manage user accounts, permissions, and system access.
• Provide technical support to end users and resolve IT-related incidents within agreed SLAs.
• Configure and support network connectivity, including LAN, Wi-Fi, VPN, and printers.
• Maintain IT asset inventory and hardware/software records.
• Assist in system imaging, deployment, and patch management activities.
• Support backup and recovery procedures.
• Provide basic administration and support for TFS/Azure DevOps environments.
• Assist development teams with user access, repository access, and build agent setup where required.
• Document troubleshooting procedures, system configurations, and support activities.

Required Skills

• Strong knowledge of Windows Operating Systems (Windows 10/11).
• Experience in hardware troubleshooting and repair of desktops and laptops.
• Knowledge of Active Directory, Group Policies, and user management.
• Familiarity with networking concepts such as TCP/IP, DNS, DHCP, and VPN.
• Experience with Microsoft Office and common business applications.
• Basic understanding of TFS (Team Foundation Server) and Azure DevOps.
• Knowledge of system imaging and deployment tools.
• Strong troubleshooting and problem-solving skills.
• Good communication and user support skills.

Preferred Qualifications

• Diploma/bachelor’s degree in computer science, Information Technology, or a related field.
• Microsoft certifications (MCP, MCSA, Modern Desktop Administrator, etc.) are an advantage.
• Experience supporting development environments and DevOps tools is preferred.

Experience

• 1 -3 years of experience in Windows desktop support, hardware maintenance, and IT helpdesk operations.
• Experience with TFS/Azure DevOps administration or support is preferred.

Employment Type

• Full-Time
• UK Shift (2PM to 11PM)

Executive - Appeals Analyst (Hybrid)

Experience: 1+ years
Location: Hybrid

Job Summary:
The Appeals Analyst – LBR is responsible for preparing and submitting appeals to challenge inappropriate or excessive reductions made by clients or third-party bill review teams during the legal invoice auditing process. The role demands a strong understanding of billing guidelines, legal terminology, and billing codes to present well-argued justifications for reinstatement of billed time or costs. lead our technology strategy, oversee application development, and drive digital transformation across our products and services.

Key Responsibilities:
• Analyze reduced or rejected invoice line items to determine appeal potential based on billing guidelines, legal context, and documentation.
• Prepare clear, well-reasoned appeal justifications supported by time entry narratives, guidelines, and precedent.
• Collaborate with billing, legal, or delivery teams to gather supporting information for appeals.
• Submit formal appeals through client portals or billing p

Billing & E Billing Specialist (Hybrid)

Location: ON SITE (Kochi Office)/Hybrid /Remote
Company: Accurate Legal Billing (ALB)
Experience: 03–06 years (Legal Billing / e Billing / Client Accounting)

About the Role We are seeking an experienced Billing & e Billing Lead to oversee the end-to-end billing operations and ensure accurate, timely, and compliant invoice processing across multiple legal vendor platforms. The ideal candidate will have deep expertise in U.S. legal billing standards, strong knowledge of e Billing portals, and proven experience in managing a team while driving process improvements and operational excellence.

Key Responsibilities
Billing & e Billing Operations
• Lead the end-to-end legal billing and e Billing workflow, including invoice preparation, submission, tracking, rejections, appeals, and audits.
• Ensure compliance with Outside Counsel Guidelines (OCGs), billing rules, client-specific protocols, and law firm accounting standards.
• Manage submissions across multiple e Billing platforms (e.g., Legal Tracker, CounselLink,

Trainee Sales

Job Summary
The Junior Sales & Marketing Executive is responsible for supporting sales and marketing activities, with a focus on email marketing, client communication, and lead generation. The role involves creating and sending emails to potential and existing clients, identifying new business opportunities, and assisting in building customer relationships.

Key Responsibilities
1. Email Marketing
• Prepare and send professional emails to clients and prospects.
• Assist in designing email campaigns and newsletters.
• Maintain and update email databases.
• Monitor email campaign performance (open rates, click rates, etc.).
• Ensure all emails are clear, engaging, and aligned with company branding.
2. Client Communication
• Communicate with existing and potential clients through email.
• Respond to client inquiries in a timely and professional manner.
• Follow up on emails and maintain continuous engagement with leads.
• Build and maintain positive relationships with clients.
3. Lead Generation
• Identify and research potential clients and target markets.
• Generate new leads through email outreach and other digital sources.
• Maintain lead records and update CRM systems.
• Qualify leads and forward them to the sales team for further action.
4. Sales Support
• Assist the sales team in achieving targets.
• Support in preparing reports and tracking sales activities.
• Help in coordinating marketing campaigns with sales efforts.
5. Data Management & Reporting
• Maintain accurate records of emails, leads, and client interactions.
• Track campaign performance and provide basic reports.
• Analyze data to improve future email campaigns and lead generation strategies.

Required Skills & Qualifications
• Basic knowledge of sales and marketing concepts.
• Good written and verbal communication skills.
• Familiarity with email marketing tools (e.g., Mailchimp, Outlook, etc.).
• Basic knowledge of CRM tools is an advantage.
• Good organizational and time management skills.
• Ability to work in a team and meet deadlines.

Key Competencies
• Communication skills
• Attention to detail
• Customer-focused approach
• Analytical thinking
• Learning attitude

Assistant Manager – AR & AP (US Process)

Job Description
Position: Assistant Manager – AR & AP (US Process)
Experience: 7–8 Years
Location: Remote
Shift: US Shift / Night Shift
Department: Finance & Accounts

Job Summary
We are looking for a skilled AR & AP Assistant Manager (US Process) with 7–8 years of experience in handling US accounting operations, including billing, collections, vendor payments, and reconciliations. The candidate should have a strong understanding of US GAAP, invoicing standards, and accounting tools.

Key Responsibilities
Accounts Receivable (US)
• Manage end-to-end AR cycle for US clients
• Generate and review customer invoices (US billing standards / time-based billing)
• Handle collections, follow-ups, and dispute resolution with US clients
• Monitor AR aging reports and reduce DSO (Days Sales Outstanding)
• Reconcile customer accounts and ensure accuracy
• Work on cash application and payment posting
Accounts Payable (US)
• Process vendor invoices (US-based vendors)
• Ensure timely payments via ACH / Wire / Checks
• Review invoice coding, approvals, and compliance
• Maintain vendor records and resolve discrepancies
• Perform vendor reconciliations
General & Team Responsibilities
• Assist in managing AR/AP team operations
• Ensure compliance with US GAAP and internal controls
• Handle month-end & year-end closing activities
• Generate MIS reports and financial dashboards
• Work closely with US stakeholders / clients
• Identify and implement process improvements & automation
• Ensure accuracy in ERP/accounting systems
Requirements
• Bachelor’s degree in commerce / accounting / finance
• (MBA / CA Inter / CPA (Preferred))
• 7–8 years of experience in AR/AP (US accounting preferred)
Strong understanding of:
• US GAAP basics
• AR/AP lifecycle
• Billing & collection processes
• Hands-on experience in ERP systems like:
• QuickBooks, NetSuite, SAP, Oracle, Sage
• Experience working in US shift / international process
• Strong communication skills (client-facing role)
• Ability to handle high volumes and tight deadlines
Key Skills
• US Accounting
• Accounts Receivable & Payable
• Invoice Processing
• Cash Application
• Vendor Management
• Reconciliation
• MIS Reporting
• Team Handling
• MS Excel (Advanced)
Preferred Qualifications
• Experience in BPO / KPO / Shared Services / Legal Billing / Healthcare / IT services
• Knowledge of:
• ACH payments, Wire transfers, Check processing
• Billing tools (e.g., Bill.com, Concur, etc.)
• Experience in working with US clients directly

Billing & E Billing Lead

Location: ON SITE (Kochi Office)/Hybrid /Remote
Company: Accurate Legal Billing (ALB)
Experience: 4+years (Legal Billing / e Billing / Client Accounting)
Employment Type: Full-time

About the Role
We are seeking an experienced Billing & e Billing Lead to oversee the end-to-end billing operations and ensure accurate, timely, and compliant invoice processing across multiple legal vendor platforms. The ideal candidate will have deep expertise in U.S. legal billing standards, strong knowledge of e Billing portals, and proven experience in managing a team while driving process improvements and operational excellence.

Key Responsibilities
Billing & e Billing Operations
• Lead the end-to-end legal billing and e Billing workflow, including invoice preparation, submission, tracking, rejections, appeals, and audits.
• Ensure compliance with Outside Counsel Guidelines (OCGs), billing rules, client-specific protocols, and law firm accounting standards.
• Manage submissions across multiple e Billing platforms (e.g., Legal Tracker, CounselLink, Tymetrix, Collaborati, BillingPoint, Serengeti, etc.).
• Monitor and resolve invoice rejections, audit flags, deductions, and routing delays.
• Coordinate with attorneys, finance teams, and client representatives for clarifications and approvals.

Team Leadership & Quality Control
• Lead and mentor the billing & e Billing team to ensure high accuracy, performance, and timely delivery.
• Drive standardization of billing procedures and implement best practices.
• Set clear KPIs, SLAs, and quality guidelines for the billing function.
• Conduct regular training and upskilling of the billing team.

Stakeholder Coordination
• Serve as the primary point of contact for law firms, clients, and vendor platforms.
• Work closely with client teams for resolving billing discrepancies and providing status updates.
• Collaborate with operations, onboarding, and customer success teams for smooth workflow alignment.

Process Improvement & Reporting
• Identify gaps in billing workflows and implement scalable, automated solutions.
• Analyze billing trends, rejection patterns, and client-specific issues to drive improvements.
• Prepare daily/weekly/monthly reports on billing performance, throughput, and aging.
• Recommend policy updates and operational enhancements to management.

Required Skills & Qualifications
• Bachelor’s degree in finance, Accounting, Business Administration, or related field.
• 4+ years of experience in legal billing and e Billing operations (law firm or LPO environment preferred).
• Strong understanding of U.S. law firm billing standards, LEDES formats, UTBMS codes, write-offs, and appeal procedures.
• Hands-on experience with major e Billing platforms & vendor portals.
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage a team and work in a fast-paced, deadline-driven environment.
• High proficiency in Excel, billing systems, and matter management tools.
• Strong attention to detail and commitment to accuracy.

Preferred Skills
• Experience in training and developing billing teams.
• Prior exposure to financial systems such as Elite 3E, Aderant, or other ERP/accounting tools.
• Knowledge of matter budgeting, accruals, write-downs, and client billing cycles.
• Familiarity with legal industry compliance standards.

Why Join ALB?
• Work in a global environment serving top law firms.
• Opportunity to lead a high-performing billing & e Billing team.
• Be part of an innovative company transforming the legal billing industry.
• Competitive compensation, career growth, and a collaborative culture.