Senior Business Analyst
We are looking for a Senior Business Analyst to join our team and help us deliver exceptional post sales support to our customers. The ideal candidate will have experience in the software industry, as well as strong analytical and problem-solving skills.
Responsibilities:
Gather and analyze customer requirements
Develop and maintain project plans
Coordinate with development teams to ensure that projects are delivered on time and within budget
Troubleshoot and resolve customer issues
Provide training and support to customers
Stay up-to-date on the latest industry trends
Qualifications:
5+ years of experience in the software industry
Experience in post sales support
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Passion for delivering excellent customer service
Skills and Experience:
Strong understanding of the software development lifecycle
Experience with a variety of business analysis methodologies
Experience with project management tools and techniques
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Passion for delivering excellent customer service