Job Opportunities

Business Development Executive (2-4 Years)

About

We are seeking a proactive and results-driven Business Development Executive with experience in the IT industry. The ideal candidate will be responsible for identifying new business opportunities, managing client relationships, and driving sales growth through effective strategies and communication. Strong skills in negotiation, client servicing, and sales (including upselling and cross-selling) are essential. The role requires excellent English communication, the ability to handle multiple client interactions, and a self-motivated approach to achieving targets in a dynamic environment.

Responsibilities

- Identify, qualify, and secure business opportunities by coordinating business generation activities and developing customized sales strategies.

- Maintain comprehensive knowledge of all the company's service offerings.

- Manage a high volume of phone calls while ensuring prompt responses and maintaining high service quality and performance standards.

- Facilitate the sales of all services in accordance with company objectives and client requirements.

- Coordinate with clients and ensure consistent engagement to prevent service discontinuation.

- Handle client complaints and ensure timely resolution in accordance with company guidelines.

- Troubleshoot client service issues and schedule field service calls whenever required.

- Manage and process all client-related correspondence.

- Schedule client appointments according to established procedures, document customer transactions, and prepare the necessary paperwork.

- Prepare new contracts and handle incoming calls related to contract enquiries.

- Analyze client requirements, assist in preparing service contracts, and facilitate sales accordingly.

- Supervise online chat sales enquiries and ensure effective client communication.

- Demonstrate proven sales skills with the ability to upsell and cross-sell services.

- Collaborate with relevant team members to determine and implement effective strategic sales approaches.

Requirements

- Qualification: Any Degree.

- Proven experience as a Business Development Executive or in a similar role within the IT industry.

- Excellent verbal and written English communication skills.

- Passion for sales, with strong analytical, networking, and management skills.

- Good negotiation, convincing, and client servicing skills.

- Self-motivated, proactive, and results-driven approach.

Join the team
Thank you for your keen interest in becoming a part of Webandcrafts. We're eagerly looking forward to gaining deeper insights into your candidacy through this application.