Job Opportunities

Customer Solution Engineer

Role: Customer Solution Engineer
Education: Bachelors
Experience: 1 -3 years
Location: Kochi Infopark

Having a DevOps background — implementing/maintaining cloud or on-premise technologies, scripting, SQL, and data analysis. Helping clients solve technical problems (while they are optimising CRM adoption, eCommerce conversion, Productivity, or Technology performance). Collaborating with world-class full-stack engineers on our team

Role & Responsibilities

As a Customer Solution Engineer, you will handle a wide range of client requests:
Discuss and implement monitoring, analytics, and automation requirements (using our wizard, rule editor, or scripting tools such as Python, Shell, SQL, etc.)
Set up Product (on cloud or on-premise)
Analyse data to troubleshoot issues or uncover insights
Train clients to use product effectively
Act as the liaison between clients and our engineering team
Communicate with clients 100% of the time (via email, phone, and online meetings)
Track any communication with our ticketing system to ensure nothing falls through the cracks.

Tech Stack

Unix, SQL, scripting, Apache Solr, AWS, Prospect, Kubernetes, ELK
React, Java, Spring, Apache Solr, ElasticSearch, Kafka, Tomcat, Kubernetes, OpenAI, Anthropic, etc.

Skills

Strong troubleshooting and analytics mindset
Dashboarding and data visualisation
Understanding of business processes and functional requirements