Job Opportunities

NOC ENGINEER

Role: NOC Engineer
Industry Type: IT Services
Employment Type: Full Time,

Position Summary:

We are looking for a skilled NOC Engineer who can monitor and support network, infrastructure, and production systems to ensure smooth and reliable operations. The role involves handling alerts and incidents, performing initial troubleshooting, coordinating with technical teams, and ensuring timely escalation and resolution of issues.
Experience : 3-5 years
Location : PUNE

Job Specific Duties and Responsibilities:

• Monitor infrastructure, applications, and network systems using tools such as Grafana, Nagios, and internal dashboards.
• Handle alerts and incidents (P1/P2), perform initial triage, and ensure timely escalation and resolution.
• Provide Tier-1 support for production systems and services.
• Collaborate with Engineering, AdOps, and DevOps teams for troubleshooting and issue resolution.
• Support real-time systems involved in ad serving, bidding, and traffic flow.
• Leverage AI tools (e.g., log analysis assistants, alert summarization tools) to speed up debugging and root cause analysis.
• Use structured prompts to extract insights from logs, metrics, and incident data.
• Participate in deployment monitoring and post-release validation.
• Document incidents, contribute to RCA, and maintain operational runbooks/Wiki.
• Ensure effective shift handovers and adherence to NOC processes.
• Identify recurring issues and suggest automation or AI-assisted solutions.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science / IT or related field (B.E / B.Tech / MCA / BCA, etc.).
• Experience in NOC / Infra Monitoring / Production Support roles.
• Basic understanding of Linux (CLI, processes, memory, disk, networking basics).
• Familiarity with monitoring tools like Grafana, Nagios, or similar.
• Basic knowledge of networking concepts (TCP/IP, DNS, HTTP/HTTPS).
• Understanding of incident management and alerting tools (Jira, Zenduty, etc.).
• Exposure to AI tools (ChatGPT or similar) for troubleshooting, documentation, or analysis.
• Basic understanding of prompt engineering (ability to ask structured questions to get relevant technical insights).
• Strong analytical and troubleshooting skills.
• Ability to prioritize incidents based on severity and impact.
• Good communication skills and ability to coordinate across teams.
• Willingness to work in 24/7 rotational shifts.
• Basic scripting knowledge (Python/Shell) with AI assistance.
• Exposure to automation in monitoring or alerting systems.