Job Opportunities

Client Account Executive – Website Development Division-Website Development Division required for JTSi Technologies India Pvt Ltd at Kochi Infopark.

Dear Aspirant,

Greetings from JTSi Technologies India Pvt Ltd!!

The Client Accounts Executive will serve as the primary liaison between the client, sales team, project delivery team, and management throughout the entire customer lifecycle. The role is responsible for requirement analysis, proposal coordination, account management, project monitoring, change request management, customer success, payment collections, and long-term client relationship development.
The Accounts Executive shall ensure that every website development project is delivered within the approved scope, timeline, quality standards, and commercial commitments while maximizing customer satisfaction and repeat business opportunities.

Duties & Responsibilities
1. Client Relationship Management
• Manage and maintain client accounts, ensuring high levels of customer satisfaction and relationship management.
• Act as the primary Point of Contact (POC) for all client communications and account coordination activities.
• Develop long-term relationships with clients and understand their evolving business needs.
• Ensure prompt resolution of customer concerns and service issues.
• Maintain complete records of all client interactions within OfficeGaP (OG).

2. Requirement Gathering and Scope Definition
• Upon submission of a prototype website or lead by the Sales Team, conduct detailed discussions with the client to understand business objectives and actual requirements.
• Coordinate with the Sales Team to validate customer expectations and proposed solutions.
• Conduct requirement discovery sessions covering:
o Website functionality
o Business workflows
o UI/UX requirements
o Content requirements
o SEO requirements
o Hosting and security requirements
o Third-party integrations
o Future scalability requirements
• Convert customer requirements into a clearly documented Scope of Work (SOW).

3. Project Job Card Creation
• Create and maintain a Project Job Card for every approved opportunity.
• Document:
o Customer details
o Scope of work
o Deliverables
o Milestones
o Timelines
o Assumptions
o Exclusions
o Risks
o Resource requirements
o Commercial estimates
• Ensure all project-related information is approved and documented before project initiation.

4. Proposal Preparation and Commercial Coordination
• Coordinate with the Division Manager, Team Lead, UI/UX Designers, Developers, and relevant team members to prepare technical and commercial proposals.
• Facilitate internal review meetings to finalize effort estimates and pricing.
• Prepare technical proposals, commercial proposals, project plans, and implementation schedules.
• Submit finalized proposals to the Sales Team for customer presentation and closure.
• Assist the Sales Team during negotiations, clarifications, and proposal revisions.
• Support contract finalization, MSA, NDA, SOW, and Purchase Order (PO) acquisition.

5. Project Account Management
• Assume ownership of the customer account immediately after receipt of customer approval or Purchase Order.
• Serve as the Single Point of Contact (SPOC) throughout the project lifecycle.
• Coordinate with project teams to ensure successful delivery according to approved scope and timelines.
• Monitor project progress and customer expectations.
• Conduct regular project review meetings with customers and internal stakeholders.
• Ensure timely escalation of project risks and issues.

6. Change Request and Scope Management
• Continuously monitor customer requirements during project execution.
• Identify additional requirements, enhancements, modifications, or scope deviations.
• Ensure that all out-of-scope requests are documented through formal Change Request (CR) procedures.
• Coordinate with technical teams to estimate effort and additional costs.
• Prepare and submit Change Request Proposals and revised commercial quotations.
• Obtain written customer approval before implementation of any scope changes.
• Maintain a Change Request Register for all projects.

7. Delivery, Acceptance and Closure
• Coordinate User Acceptance Testing (UAT), deployment, project handover, and customer sign-off.
• Ensure all agreed deliverables are completed before project closure.
• Facilitate preparation of project completion reports and customer acceptance documentation.
• Support knowledge transfer and post-deployment support activities.

8. Revenue Realization and Collections
• Follow up on invoices, receivables, and customer payments.
• Coordinate with Finance and Accounts teams for timely invoicing and collections.
• Ensure payment milestones are achieved as per contractual terms.
• Escalate collection risks to management whenever necessary.
• Track project profitability and revenue realization.

9. Customer Success and After-Sales Support
• Maintain customer relationships beyond project completion.
• Conduct periodic customer review meetings.
• Ensure effective after-sales support and customer satisfaction.
• Identify opportunities for:
o Website Maintenance Contracts (AMC)
o Hosting Services
o SEO Services
o Digital Marketing Services
o Mobile Application Development
o AI and Automation Solutions
o Website Enhancements and Upgrades
• Promote customer retention and repeat business opportunities.

10. Business Development Support
• Partner with existing clients to identify new business opportunities.
• Assist Business Development teams in account expansion initiatives.
• Develop strategies to achieve revenue growth from existing customers.
• Contribute toward achieving divisional and corporate revenue targets.

11. Risk Management
• Identify project, commercial, delivery, and customer relationship risks.
• Develop mitigation strategies in collaboration with project teams.
• Maintain risk registers and report critical risks to management.

12. Reporting and Documentation
• Submit weekly and monthly status reports to the reporting manager.
• Maintain accurate project records and customer communication logs.
• Ensure OfficeGaP (OG) remains the official system of record for all customer interactions.
• Maintain project dashboards, proposal trackers, change request registers, and account review reports.

Required Skills & Experience
Education
• Bachelor's Degree in Commerce, Business Administration, Information Technology, Computer Science, Marketing, or related discipline.
• MBA preferred.
Experience
• 3–8 years of experience in Account Management, Client Relationship Management, Project Coordination, or Business Development.
• Experience in Website Development, Software Development, IT Services, SaaS, Digital Marketing, or Technology Consulting environments preferred.
• Experience with Offshore/USA IT Services Industry and Global Capability Centers (GCC) is an advantage.
Technical Knowledge
• Understanding of Website Development Lifecycle.
• Understanding of UI/UX concepts.
• Knowledge of SEO, Hosting, Domain Management, and Digital Platforms.
• Familiarity with Proposal Preparation, Scope Definition, and Change Management processes.
• Experience with CRM and Project Management tools.
Core Competencies
• Excellent English communication skills.
• Strong customer relationship management skills.
• Business analysis and requirement gathering capabilities.
• Proposal writing and commercial negotiation skills.
• Project coordination and stakeholder management.
• Problem-solving and conflict resolution abilities.
• Documentation and reporting skills.
• Revenue and collection management awareness.

Key Performance Indicators (KPIs)
• Customer Satisfaction Score (CSAT)
• Proposal Conversion Ratio
• Project Delivery Success Rate
• Change Request Recovery Rate
• Collection Efficiency
• Customer Retention Rate
• Repeat Business Revenue
• Upselling and Cross-Selling Revenue
• Response Time to Customer Queries
• Project Gross Margin Achievement

Success Measure
A successful Accounts Executive is one who transforms a customer inquiry into a long-term business relationship by ensuring clear requirements, profitable project execution, timely delivery, excellent customer experience, prompt payment collection, and continued account growth.


Thanks and Regards,
Recruitment Team,
JTSi Technologies India Private Limited
Third Floor, Thapasya Building, Infopark, Kochi.
Contacts : 8939694581/ 484 4070368
E Mail : careers@jtsiindia.com | Website : www.jtsiindia.com