Job Opportunities

Production Support Intern

Job Summary

We are looking for a proactive and customer-focused intern to join our Customer Success team. This role involves supporting customer interactions, assisting in project coordination, managing support tickets, and ensuring smooth communication between clients and internal stakeholders. The ideal candidate should have strong communication skills, a problem-solving mindset, and basic technical knowledge.

Key Responsibilities

· Assist in handling day-to-day customer interactions via email, calls, and virtual meetings

· Raise customer support tickets and coordinate with internal teams for timely resolution

· Track ticket progress and follow up to ensure closure within timelines

· Support onboarding activities and follow-ups with new and existing customers

· Coordinate with internal teams to track project progress and customer requests

· Maintain customer data, support logs, trackers, and documentation

· Monitor customer feedback and escalate issues when required

· Assist in preparing reports, meeting notes, and status updates

· Ensure timely communication between clients and internal teams

· Support customer engagement and retention initiatives

Required Skills & Qualifications

· Strong verbal and written communication skills

· Customer interaction and stakeholder coordination abilities

· Experience or understanding of ticket raising & resolution support process

· Basic technical knowledge and comfort using digital tools

· Strong organizational and multitasking skills

· Proficiency in MS Office / Google Workspace

Good to Have

· Exposure to CRM tools, helpdesk, or ticketing platforms (Freshdesk, Zendesk, Jira, etc.)

· Basic understanding of project coordination or client management

· Problem-solving mindset with attention to detail