Job Opportunities

Senior Collections (Credit Control) Specialist

Senior Collections (Credit Control) Specialist- Remote

Role Overview

The Senior Collections (Credit Control) Specialist is responsible for managing the end‑to‑end credit control and collections function, ensuring timely cash collection and effective management of customer debt. The role focuses on reducing DSO, applying daily cash receipts, managing aged receivables, and producing accurate reporting for senior management.

This position works closely with Business Development, Account Management, Billing, and Finance teams to resolve disputes, escalate overdue debt, and ensure collections targets are met in line with company policy and IFRS requirements.

Key Responsibilities Collections & Credit Control

Actively monitor debtor balances to reduce Days Sales Outstanding (DSO)
Perform daily cash application in the accounting system
Ensure customer payments are received in line with agreed payment terms
Conduct regular debtor reviews to maintain consistent credit control standards
Maintain accurate customer contact and VAT information in the system
Stakeholder Collaboration

Hold regular meetings with Business Development, Account Management, and senior stakeholders to review key accounts and AR issues
Partner with the Billing team to resolve account reconciliation issues quickly and avoid payment delays
Liaise directly with customers to resolve disputes and negotiate payments
Reporting & Risk Management

Prepare daily collections reporting for the executive team
Produce monthly aged debt and bad debt provisioning reports in line with IFRS 9
Analyse AR and collections reports, identifying key trends and risks
Contribute collections and revenue insights to monthly board pack reporting
Escalation & Compliance

Work with internal and external legal teams to escalate overdue debt and support litigation where required
Ensure compliance with financial regulations, internal controls, and company policies
Stay updated on industry best practices and regulatory changes related to credit control
Technical Skills Required

NetSuite experience (mandatory) with hands-on exposure to the SuiteBilling module
Salesforce experience (desirable)
Strong proficiency in Microsoft Excel
Good working knowledge of Word, PowerPoint, and databases
Experience & Qualifications

Senior-level experience in Credit Control / Collections
Proven track record of reducing DSO and managing complex B2B collections
Strong understanding of IFRS 9
CICM qualification desirable
Accounting qualification such as AAT or ACCA (part-qualified) preferred
Key Soft Skills

Strong negotiator with excellent communication skills
Results-driven, proactive, and highly organized
Commercially aware with a customer-focused approach
Confident engaging with senior stakeholders and remote teams