Job Opportunities

Junior Service Reliability Engineer

Junior Service Reliability Engineer (1-2 years)
Location: [WFO - Kochi]
Team: Engineering & Risk Operations


Role Summary
We are looking for a Junior Service Reliability Engineer to help ensure the
resilience, performance, and integrity of our fintech platform. In this hybrid role, you will
drive efforts to maintain service uptime, while also using data-driven analysis to detect,
respond to and mitigate fraudulent activities. You’ll work at the intersection of engineering,
risk, and operations—ensuring both our systems and our customers remain protected.


This is a high-impact position ideal for someone with 1-2 years of experience, who thrives in
a fast-paced, mission-critical payments or fintech environment.


Key Responsibilities
Service Reliability Engineering

- Ensure high availability and performance of our customer-facing services and payment
systems.

- Design and implement observability and alerting strategies using Datadog, PagerDuty, and
custom dashboards.

- Troubleshoot alerts/logs/db across infrastructure, applications, and APIs, and perform
root cause analysis.

- Define and manage SLIs/SLOs/SLAs to measure and improve system health. - Develop and maintain automation scripts and tools for system provisioning, health checks,
and failovers.

- Collaborate with development and infrastructure teams to ensure scalable, fault-tolerant
designs.


Fraud Detection & Risk Monitoring

- Leverage Splunk/Datadog, internal logs, and behavioral data to monitor suspicious
transaction patterns in real-time.

- Investigate alerts, anomalies, and user behaviors to detect fraud, abuse, or financial risk
exposure.

- Tune detection rules, triggers, and risk signals based on observed fraud trends.
- Work closely with compliance, fraud operations, and customer support on case
investigation and resolution.

- Develop and maintain dashboards and reports on fraud KPIs, incident metrics, and
operational trends.

- Participate in cross-functional fraud response processes and post-incident reviews.


Required Qualifications –

1-2+ years of experience in a combined SRE, DevOps, fraud analyst, or security operations
role.

- Strong experience with monitoring and alerting tools: Datadog, PagerDuty, Splunk.

- Proficiency with Linux, shell scripting, and infrastructure troubleshooting in cloud
environments (AWS, GCP, or Azure).

- Solid understanding of service observability, incident response, and CI/CD pipelines.

- Experience with fraud detection workflows or risk monitoring in fintech, payments, or
transaction-heavy systems.

- Comfortable writing queries (SQL, Splunk SPL) and working with large volumes of log or
event data.

- Strong collaboration skills and the ability to communicate clearly with technical and non
technical stakeholders.


Nice to Have - Exposure to KYC/AML systems or fraud detection frameworks in regulated environments.

- Familiarity with secure API architecture, authentication flows (OAuth2, JWT), and access
control.

- Knowledge of PCI-DSS, ISO 27001, ISO-8583 or other financial compliance frameworks.

- Hands-on experience with rule engines or anomaly detection models.

- Certifications like AWS DevOps Engineer, CFE (Certified Fraud Examiner), or similar.


What You’ll Get

- A unique opportunity to work across both service reliability and fraud detection.

- Impactful work supporting secure, high-volume payment operations.

- A collaborative, data-driven culture with a strong engineering and risk mindset.

- Career growth through ownership of complex systems and security initiatives.