Job Opportunities

Service Monitoring Analyst (WFH)

Job Type: Full-time
Experience: 2-5 years

Service Monitoring Analysts play a key role in ensuring organization continues to
exceed industry leading availability across all services (e.g. Transaction Processing,
webservices).
Key responsibilities include, but are not limited to:
• Continual monitoring of all key services (error rates, fluctuation in volumes and
transaction accept/decline rates, client connectivity, timeliness of reporting to
clients)
o Eyes on glass
o Dashboard monitoring
o Investigation of alerts
• A combination of BAU monitoring processes and ad hoc e.g. change or client
event specific monitoring and reporting actions
• Immediate escalation of potential issues as per defined processes
• Continually improving the effectiveness and targeting of monitoring
• Providing insights to clients and colleagues from monitoring

The role offers multiple exciting career progression paths within organization:
Customer Care, Technical Support, Testing and Project delivery

Skills Ability an