Job Opportunities

Admin Executive

Position Overview
We are seeking a highly organised, professional, and client-focused Admin Executive to join our team. This role involves ensuring smooth day-to-day administrative operations, providing exceptional client service, and supporting communication efforts. The ideal candidate will be proactive, detail-oriented, and capable of managing multiple responsibilities in a fast-paced environment.

Key Responsibilities
Perform follow-up calls and recalls to ensure client satisfaction and address any post-treatment concerns.
Rebook clients for future treatments or consultations as required.
Answer inquiries promptly and redirect them to the appropriate team member if needed.
Serve as the first point of contact for all clients.
Respond to inquiries via phone and email in a timely and professional manner.
Handle inbound calls from potential and existing clients.
Make outbound calls to follow up with potential and current clients.
Follow up on incomplete intake forms.
Coordinate client cancellations and rescheduling.
Maintain a customer database.
Maintain a high level of customer service and professionalism.
Understand and adhere to compliance guidelines and scripts.
Report daily performance and call summaries to the team lead/manager.

Requirements
Minimum of 2 years of administrative experience
Strong organisational abilities and attention to detail.
Proficiency in computer applications and basic office software.
Highly organised, reliable, and efficient, with the ability to manage multiple priorities.
Able to work independently and show initiative in resolving challenges proactively.
Strong communication skills, with the ability to effectively interact with international clients.
Bachelor’s degree or higher in any discipline.
Comfortable working in early morning shifts aligned with Australian business hours.