Job Opportunities

3D Secure Implementation Specilaist

JOB TITLE: 3D Secure Implementation specialist-5+ years - Remote


3D Secure plays a critical role in mitigating fraud from e-commerce card transactions.
The 3D Secure team at Client are responsible for delivering end-to-end client 3D Secure implementations and onboarding, client upgrades, supplier migrations, and operational support post-production. We are looking for a new 3D Secure Implementation specialist to join our dynamic team.
The role involves working closely with Client clients, internal stakeholders, 3DS suppliers and technical teams to ensure a seamless implementation for clients and enhance the overall performance of our 3D Secure service. The ideal candidate will have a strong understanding of payments, 3D Secure, fraud prevention, with a focus on delivering exceptional client services.

What you will be doing in the role:
Client Implementation and Onboarding:
• Collaborating with Implementation Managers and clients to gather requirements.
• Reviewing and validating client requirements, identifying gaps, and providing feedback when necessary.
• Building client configurations in all environments on Client and supplier platforms within agreed timelines.
• Testing, troubleshooting, and resolving implementation issues to ensure seamless deployments in time for client go-lives.
• Documenting and updating all projects records and trackers.


Stakeholder Collaboration:
• Serving as main point of contact for clients during implementation providing guidance, expertise, and regular implementation updates.
• Coordinating and following up with 3DS suppliers on configuration requests to ensure timely delivery.
• Working cross-functionally with internal teams (Implementations, Operations, Technology teams, Account Management) to deliver client requests and 3DS service enhancements.
Operational support
• Advising clients on best practices for authentication rules and solutions to enhance the customer authentication journey.
• Providing training to clients on 3D Secure and supplier portals.
• Conducting transaction research and investigating authentication issues.
• Supporting client queries and escalations relating to 3D Secure.
• Supporting all operational 3DS initiatives including (but not limited to) new supplier integrations and service optimisation projects.
• Analyzing 3DS-related data, monitoring transactions, and compiling reports.


Key requirements:
- Deep understanding of EMV 3DS standards, payment authentication methods and protocols.
- Strong communication and stakeholder management skills
- Proven ability to manage multiple projects and deadlines in a fast-paced environment
- Experience in payments system implementations, with a focus on 3DS or similar technologies.
- Excellent problem-solving and analytical skills with a focus on client satisfaction.
- Strong client facing skills with a focus on delivering exceptional service.
- Ability to work across teams and coordinate effectively with stakeholders.
- Meticulous attention to detail in documentation, testing, and implementation.

Preferred:
- Experience with global card networks like Visa and Mastercard
- Experience of Postman is a plus
- Familiarity with fraud detection tools and strategies

This role will work with clients in different regions (e.g. Europe, Asia-Pacific) so will require shift work. A comprehensive induction will be provided in addition to ongoing training/support