Job Opportunities

Technical Support Engineer - L3-level

We are seeking an experienced Engineer with expertise in Windows Servers, Web, and Database environments across on-premises and cloud platforms. The role involves managing, optimizing, and supporting complex infrastructures to ensure high performance and reliability.

Skills Required:
1+ years of experience providing L3-level Technical Support in the following technologies:

• Proficiency in configuration and troubleshooting of Windows Servers.
• Experience in configuring, maintaining, and troubleshooting IIS web Servers and application hosting.
• Experience in MS SQL Server database installation, configuration, and maintenance.
• Ability to diagnose and resolve complex technical issues related to network, servers, web services, and databases.
• Root cause analysis skills to identify underlying problems and implement effective solutions.
• Expertise in analyzing app logs and debug issues to identify root causes and implement solutions.
• Experience in prioritizing incidents, coordinating with relevant teams, and providing timely updates to stakeholders.
• Familiarity with scripting languages like PowerShell, Bash, or Python to automate tasks and streamline processes.
• Experienced in working with software systems hosted on public cloud platforms such as Azure and AWS.
• Understanding of cloud security principles and best practices to ensure secure cloud deployments.
• Familiarity with AWS services including EC2, S3, RDS, IAM, VPC, Route 53, Lambda, CloudFormation, etc.
• AWS CloudWatch for monitoring resource utilization, setting up alarms, and gathering performance metrics.
• Understanding of AWS Lambda for building serverless applications and event-driven functions
• Hands-on experience in networking concepts such as TCP/IP, routing, firewall, WAF, and load balancing.
• Experience with AWS Command Line Interface (CLI) for programmatic interaction with AWS services.
• Understanding of key Azure services, VMs, Azure App Services, Azure SQL DB, Azure Storage, Azure AD etc.
• Knowledge of Azure Virtual Network, subnets, network security groups (NSGs), and Azure Load Balancer.
• SQL Server failover cluster instances, or High availability always on database configuration.
• Ability to maintain high levels of customer information security and compliance.
• Chat, email, and voice support experience. Exceptional oral and written communication skills.
• Knowledgeable in using CRM tools like Zoho.
• Leverage AI tools such as OpenAI Platform, Microsoft Copilot, and GitHub Copilot to enhance solution design and customer delivery.

Responsibilities:
• Provide technical support to a diverse, global customer base.
• Troubleshoot Windows servers, desktop, and database environments to identify and resolve technical problems.
• Ability to explain complex technical concepts in a clear and concise manner.
• Skilled in prioritizing and escalating customer issues based on their severity.
• Consistent in providing timely updates on tasks to align with severity levels.
• Demonstrates both teamwork and autonomy in a work setting.
• Collaborate with cross-functional teams to resolve complex problems and escalate issues as necessary.
• Preparing documentation/knowledge base documents.
• Takes a proactive approach to work independently and without close supervision.
• Willingness to work on rotational 24/7 shifts. Work will be 8 hours/day on 5 days (40 hours) a week
• Flexible to work shifts and weekends as needed.

Email your application to hr@empressinfotech.com with the subject line "Technical Support Engineer L3" .

Please attach your resume, along with the following details to be considered for the position:

1. Your relevant experience in the field.
2. Your Current location.
3. The notice period required to join if got selected.
4. Current remuneration and salary expectations.