INFOPARK

Executive - Human Resources

Role Overview:

We are looking for a dynamic HR Executive with 1–2 years of experience, primarily in Recruitment (70%), along with exposure to HR Operations and Talent Management (30%). The ideal candidate should be proactive, detail-oriented, and capable of managing end-to-end hiring while supporting core HR processes.

Key Responsibilities:
🔹 Recruitment (70%)

Manage end-to-end recruitment cycle (sourcing to onboarding).
Coordinate with hiring managers to understand job requirements.
Source candidates through job portals, social media, and referrals
Screen resumes and conduct initial HR interviews.
Schedule interviews and coordinate feedback.
Manage offer rollouts and candidate follow-ups.
Maintain recruitment tracker and MIS reports.
Ensure positive candidate experience

🔹 HR Operations & Talent Management (30%)

Support onboarding and documentation process.
Maintain employee records and HRIS updates.
Assist in attendance and leave management.
Coordinate performance management processes.
Support employee engagement initiatives.
Assist in training coordination and talent development activities.
Ensure compliance with HR policies and procedures

Required Skills:

Strong communication and interpersonal skills.
Good sourcing and screening ability.
Basic knowledge of HR operations.
Familiarity with HRMS tools and job portals.
Good MS Excel and reporting skills.
Ability to multitask and meet deadlines.

Preferred Qualifications:

MBA / PGDM in HR or relevant degree.
Experience in IT/ITES recruitment preferred.

Executive - Appeals Analyst (Hybrid)

Experience: 1+ years
Location: Hybrid

Job Summary:
The Appeals Analyst – LBR is responsible for preparing and submitting appeals to challenge inappropriate or excessive reductions made by clients or third-party bill review teams during the legal invoice auditing process. The role demands a strong understanding of billing guidelines, legal terminology, and billing codes to present well-argued justifications for reinstatement of billed time or costs. lead our technology strategy, oversee application development, and drive digital transformation across our products and services.

Key Responsibilities:
• Analyze reduced or rejected invoice line items to determine appeal potential based on billing guidelines, legal context, and documentation.
• Prepare clear, well-reasoned appeal justifications supported by time entry narratives, guidelines, and precedent.
• Collaborate with billing, legal, or delivery teams to gather supporting information for appeals.
• Submit formal appeals through client portals or billing platforms in accordance with specified formats and timelines.
• Track and monitor appeal outcomes, update internal systems, and report results to management.
• Identify trends in reductions and work with internal stakeholders to improve time entry quality and compliance.
• Maintain comprehensive documentation for each appeal submitted, including rationale, supporting materials, and outcome.
• Ensure appeals are filed within client-mandated deadlines and meet required quality standards.
• Stay updated with changes in client billing guidelines and legal billing best practices.

Requirements:
• Familiarity with billing systems such as LegalExchange, TyMetrix, CounselLink, or similar platforms.
• Understanding of UTBMS/LEDES billing codes and legal billing guidelines.
• Excellent analytical, writing, and communication skills.
• Attention to detail and the ability to construct clear and persuasive arguments.
• Proficient in MS Office and data management tools.

Billing & E Billing Specialist (Hybrid)

Location: ON SITE (Kochi Office)/Hybrid /Remote
Company: Accurate Legal Billing (ALB)
Experience: 03–06 years (Legal Billing / e Billing / Client Accounting)

About the Role We are seeking an experienced Billing & e Billing Lead to oversee the end-to-end billing operations and ensure accurate, timely, and compliant invoice processing across multiple legal vendor platforms. The ideal candidate will have deep expertise in U.S. legal billing standards, strong knowledge of e Billing portals, and proven experience in managing a team while driving process improvements and operational excellence.

Key Responsibilities
Billing & e Billing Operations
• Lead the end-to-end legal billing and e Billing workflow, including invoice preparation, submission, tracking, rejections, appeals, and audits.
• Ensure compliance with Outside Counsel Guidelines (OCGs), billing rules, client-specific protocols, and law firm accounting standards.
• Manage submissions across multiple e Billing platforms (e.g., Legal Tracker, CounselLink, Tymetrix, Collaborati, BillingPoint, Serengeti, etc.).
• Monitor and resolve invoice rejections, audit flags, deductions, and routing delays.
• Coordinate with attorneys, finance teams, and client representatives for clarifications and approvals.
Team Leadership & Quality Control
• Lead and mentor the billing & e Billing team to ensure high accuracy, performance, and timely delivery.
• Drive standardization of billing procedures and implement best practices.
• Set clear KPIs, SLAs, and quality guidelines for the billing function.
• Conduct regular training and upskilling of the billing team.
Stakeholder Coordination
• Serve as the primary point of contact for law firms, clients, and vendor platforms.
• Work closely with client teams for resolving billing discrepancies and providing status updates.
• Collaborate with operations, onboarding, and customer success teams for smooth workflow alignment.
Process Improvement & Reporting
• Identify gaps in billing workflows and implement scalable, automated solutions.
• Analyze billing trends, rejection patterns, and client-specific issues to drive improvements.
• Prepare daily/weekly/monthly reports on billing performance, throughput, and aging.
• Recommend policy updates and operational enhancements to management.
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Required Skills & Qualifications
• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• 03-06 years of experience in legal billing and e Billing operations (law firm or LPO environment preferred).
• Strong understanding of U.S. law firm billing standards, LEDES formats, UTBMS codes, write-offs, and appeal procedures.
• Hands-on experience with major e Billing platforms & vendor portals.
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage a team and work in a fast-paced, deadline-driven environment.
• High proficiency in Excel, billing systems, and matter management tools.
• Strong attention to detail and commitment to accuracy.
Preferred Skills
• Experience in training and developing billing teams.
• Prior exposure to financial systems such as Elite 3E, Aderant, or other ERP/accounting tools.
• Knowledge of matter budgeting, accruals, write-downs, and client billing cycles.
• Familiarity with legal industry compliance standards.