INFOPARK

Senior Reservation Executive

About the Role:
We are looking for an experienced Reservation Executive to join our Destination Management Company. The ideal candidate should have prior experience in the hospitality or tourism industry, excellent English communication skills, and a strong customer service orientation. This role requires working closely with clients and partners to manage reservations, handle inquiries, and support seamless travel experiences.

Key Responsibilities:
• Handle reservation requests, confirmations, amendments, and cancellations across hotels, tours, transfers, and travel services.
• Communicate effectively with clients and suppliers to ensure accurate bookings and service delivery.
• Maintain up-to-date knowledge of destinations, products, and travel services offered by the company.
• Deliver excellent customer service by responding promptly and professionally to client inquiries.
• Coordinate with internal teams and suppliers to resolve booking issues or complaints efficiently.
• Prepare and manage booking documentation (vouchers, invoices, itineraries).
• Work across UK-based clients and adapt to UK shift timings.
• Ensure all reservations are processed accurately within company standards and operational guidelines.
• Assist in upselling and cross-selling additional services (tours, activities, special packages).

Requirements:
• Bachelor’s degree in Hospitality, Tourism, Travel Management, or a related field.
• Minimum 1–3 years of experience in the hospitality, travel, or tourism industry (DMC experience preferred).
• Excellent written and spoken English with strong interpersonal communication skills.
• Hands-on experience in client handling and customer service.
• Proficiency in reservation systems, MS Office, and email communication.
• Strong problem-solving abilities and attention to detail.
• Flexibility to work in multiple UK shifts (evening and late shifts).
• Availability to work from the office, 6 days a week.

Reservation Executive

Reservation Executive
As a company, we value the quality of the services provided the most. We are committed to providing the best experience for our customers and it can be vouched by our vast and diverse customer we have been selected by, over and again over these years.As a Reservation Executive to our client, you will be expected to uphold the same values and maintain the quality of work at any juncture.  

A day at your work will include:
1. Managing reservation requests  
2. Handling booking confirmations, amendments, and cancellations
3. Ensuring proper documentation and communication of all reservations, customer interactions, and transactions.
4. Resolving any booking-related problems and addressing customer concerns.
5. Collaborating with other teams to ensure smooth operations.
6. Staying updated on the latest market trends, industry updates and company policies.

To fulfil the above you must have:
1. A graduation in any field of study.
2. Excellent verbal and written communication skills in English.  
3. Problem solving skills to analyse situations and resolve with minimum guidance.
4.High attention to detail as accuracy is vital in this role.
5.Time management and ability to work within tight deadlines.
6.Familiarity with computers or Mac systems.  
7.Ability to build a rapport with customers, suppliers, and team members.
8.A talent in negotiation skills and gift of the gab is preferred, confidence is key.
9.Prior experience in a similar role or any CRM system would be beneficial (not mandatory).

Even if you don’t meet all the requirements above, feel free to apply if you feel you are a go-getter and have the confidence to catch up within a short period

Reservations & Property Management Executive (Back Office)

Key Responsibilities:
1.Reservations & Channel Management
2.Guest Communication & Service
3.Daily Operations Support & Coordination
4.Administrative & Record-Keeping
5.Strategic Support (Pricing & Revenue Management)

Skill Requirements:
• Proven experience in reservations, customer service, or back-office operations(hospitality or short-term rentals preferred).
• Strong written and verbal communication skills in English.
• Proficiency in MS Office applications, especially Excel and Word.
• Familiarity with online booking platforms (e.g., Airbnb, Booking.com) and channel management tools.
• Basic understanding of pricing and revenue management is an advantage.
• Ability to learn new tools and systems quickly.
• Highly organized, detail-oriented, and proactive in problem-solving.
• Flexible to provide support outside regular hours if needed (due to UK time zone).
• Ability to work independently and collaboratively in a fast-paced environment.