INFOPARK

Customer Support Associate

Customer Support Associate
OrthoFX is the first all-in-one aligner solution preferred by doctors. We transform
practices and patient lives through our innovation, technology, and value-added services
so that doctor’s focus is only on delivering the best patient care. Designed using our
patented, highly advanced polymers, our aligners deliver continuous optimal forces
throughout the duration of the treatment. Backed by efficient treatment planning,
advanced 3D controls, and AI-enabled remote monitoring, we have significantly helped
our customers improve treatment predictability with low refinement rates, saving their
practice time, cost and inconveniences. OrthoFX is the turnkey solution partner for every
practice needs. We offer access to tools and tailored support services that practices need
to succeed and maximize their profitability, eliminating inefficiencies in handling
multiple vendors.
The Company’s high-touch, tailored sales optimization platform drives revenue and
profit growth with a focus on the rapidly expanding multi-location Orthodontist provide
market. To date, the Company has partnered with over 1,850 locations — setting the
stage for growth and visibility into an expanding market opportunity. OrthoFX has been
featured in multiple publications being noted as one of “Silicon Valley’s Best Tech Start￾Ups of 2021 [and 2022]” and mentions as a “Disruptive Innovator” in the clear aligner
industry.
Position Summary:
As a Customer Support Representative, you will be a crucial part of our Customer success
Team. Your success will be driven by your genuine passion for helping customers and
your willingness to learn and grow.
Key Responsibilities:
• Handle customer inquiries via email ,phone and chat, giving prompt answers to
customer questions.
• Provide knowledgeable help to customers and go the extra mile in providing the
correct details to customer queries.
• Resolve customer queries to adequate resolution within the agreed Service Level
Agreement (SLA) deadlines
• Collaborate with internal stakeholders such as the Sales Team and product team
for faster resolutions.
• Identify and escalate customer requests to managers when there’s a complex
issue.
• Resolve incoming queries from Sales team to enable a sale.
• Reaching out doctors, staff, and other dental practice stakeholders to provide
updates, and retrieve information for patient record management.
Qualifications:
➢ Graduation in any discipline.
➢ Excellent communication skills (written, verbal, and interpersonal).
➢ Voice process experience mandatory.
➢ Sound problem-solving skills to find the root cause of customer issues.
➢ Support executive experience with US-based companies preferred.
➢ Superior documentation expertise.
➢ Strong listening skills and confident phone presence.
➢ Reliable and detail-oriented work ethic.
We Offer:
➢ Comprehensive training and support for your job and career growth.
➢ Opportunity to expand industry knowledge.
➢ A fun, supportive, and high-performing culture.
➢ Advancement opportunities in Revenue Operations, including Sales, Marketing,
and Customer Service.
Job Location: Kochi
Working Hours : US Shift

Senior Backend Engineer

Senior Backend Engineer
Job Summary
We are seeking a highly skilled Senior Software Engineer – Java with a strong backend
and DevOps background to design, develop, deploy, and maintain scalable, cloud￾native applications. The role involves building high-performance backend services
while actively contributing to CI/CD pipelines, containerization, and cloud
infrastructure.
Key Responsibilities
• Design, develop, and maintain backend services using Java 11+, Spring Boot,
and JPA/Hibernate
• Build and optimize PostgreSQL databases, ensuring performance and reliability
• Develop and maintain RESTful APIs within a microservices architecture
• Implement and manage CI/CD pipelines for automated build and deployment
• Containerize applications using Docker and deploy on Kubernetes (EKS)
• Work with AWS services such as EC2, RDS/Aurora, S3, Cognito, and EKS
• Monitor application health and performance using logging and monitoring tools
• Ensure security best practices, including authentication and authorization
• Collaborate with cross-functional teams in an Agile/Scrum environment
• Participate in code reviews, design discussions, and production support
Required Skills & Qualifications
• 5+ years of hands-on experience in Java backend development
• Strong expertise in Java 11+, Spring Boot, Spring Data JPA
• Solid experience with PostgreSQL and database performance tuning
• Hands-on experience with microservices and REST API design
• Strong DevOps experience with:
o Docker & Kubernetes
o CI/CD tools (Jenkins, GitHub Actions, Bitbucket Pipelines, GitLab CI)
• Working knowledge of AWS cloud services
• Experience with Linux, shell scripting, and production deployments
• Good understanding of system design and scalability
• Bachelor’s degree in Engineering / Computer Science or equivalent
Why OrthoFX?
✓ Be part of a high-growth US-based healthcare tech company.
✓ Work on impactful products that touch real lives.
✓ Collaborative, transparent, and inclusive culture.
✓ Opportunities to grow and lead as the company scales.

QA Automation Engineer

Job Description: Automation & AI Quality Engineer

Role Overview

We are looking for an Automation QA Engineer who is ready to bridge the gap between traditional automation and AI-driven quality engineering. You will not only build robust test frameworks but also leverage AI tools to increase test coverage, reduce maintenance overhead, and accelerate our CI/CD pipeline.



Key Responsibilities

AI-Enhanced Frameworks: Design and maintain automation frameworks (e.g., Selenium, Playwright) while integrating AI-powered plugins for self-healing locators to reduce flaky tests.

Generative QA: Utilize Large Language Models (LLMs) and GenAI tools to automatically generate test cases, edge-case scenarios, and synthetic test data.

Shift-Left Intelligence: Implement AI tools that analyze code changes to predict which tests are most likely to fail, optimizing our test suites for faster feedback.

Visual Regression: Deploy AI-based visual testing tools (like Applitools or Percy) to detect UI inconsistencies that traditional pixel-matching tools miss.

Performance Insight: Use machine learning models to analyze system logs and performance metrics to identify bottlenecks before they impact production.

Technical Skills & Qualifications

Traditional Stack: Proficiency in Java, Python, or JavaScript and experience with frameworks like PyTest, TestNG, or Cypress.

AI Tooling: Hands-on experience or strong interest in AI testing platforms (e.g., Testim.io, Mabl, or Functionize).

Prompt Engineering: Ability to use GenAI (ChatGPT, GitHub Copilot) to assist in writing scripts and documenting test plans.

Data Literacy: Basic understanding of how AI models are trained and validated, specifically for testing AI-integrated features within our own product.