Career Opportunities
Team Lead – Customer Experience & Quality
Job Title: Team Lead – Customer Experience & QualityRole Summary:
The Team Lead – Customer Experience & Quality will manage a team of customer service associates, ensure high-quality customer interactions, drive performance, and support training and workforce management activities.
Key Responsibilities:
Lead and manage a team; provide coaching, feedback, and performance support.
Ensure quality standards and excellent customer experience across interactions.
Support sales performance and target achievement (preferred).
Manage WFM activities including roster planning and adherence.
Analyze performance and quality data; prepare basic reports and insights.
Support New Hire Training (NHT) and ongoing training initiatives.
Key Skills:
Strong people management and communication skills
Customer experience and quality monitoring expertise
Sales knowledge (preferred)
Analytical and problem-solving abilities
Experience & Education:
Graduate in any discipline
3+ years’ experience in Customer Experience / Operations, with team handling exposure
Kindly share your profiles to jobs.gdc@hotpackglobal.com
If this opportunity aligns with your career goals, kindly share your updated resume with us at jobs.gdc@hotpackglobal.com
