INFOPARK

E Commerce Specialist

Job Title: E-Commerce Specialist
Location: Infopark, Cochin
Company: Hotpack Global
Job Type: Full-Time

Job Summary:
Hotpack is seeking a highly motivated D2C E-Commerce Specialist to manage and grow our direct-to-consumer (D2C) online sales channels. This role involves strategizing, executing, and optimizing e-commerce operations to enhance customer experience, increase sales, and build a strong brand presence online. The ideal candidate has hands-on experience in managing e-commerce platforms, digital marketing, and customer engagement.

Key Responsibilities:
E-Commerce Platform Management:
Oversee and manage Hotpack’s D2C webstore ( Shopify )

Ensure seamless functionality, navigation, and user experience across all digital sales channels.

Monitor website performance, analyze traffic, and optimize for conversions.

Sales & Growth Strategy:
Develop and implement strategies to drive online revenue growth.

Manage promotions, pricing, and product placement to maximize sales.

Identify new opportunities for expanding the D2C business.

Conduct competitor and market studies to improve sales and brand awareness.

Digital Marketing & Customer Acquisition:
Work closely with marketing teams to execute performance marketing campaigns (Google Ads, Meta Ads, TikTok, Snapchat etc.).

Implement SEO best practices to improve organic traffic.

Optimize paid ad campaigns to enhance ROAS and customer retention.

Customer Experience & Retention:
Improve customer journey and checkout experience.

Develop loyalty programs, personalized offers, and automated email/WhatsApp marketing strategies.

Monitor and respond to customer reviews, inquiries, and feedback.

Data Analytics & Performance Monitoring:
Analyze e-commerce KPIs (conversion rates, AOV, CAC, CLV, etc.) and prepare reports.

Use insights to optimize pricing, promotions, and product performance.

Implement A/B testing and UX/UI improvements based on data-driven decisions.

Manage sales CRM and meet sales targets

Inventory & Operations Coordination:
Collaborate with supply chain teams to ensure inventory availability.

Monitor stock levels, logistics, and fulfillment efficiency.

Work with customer support teams to address D2C order concerns.

Requirements:
Bachelor’s degree in Marketing, Business, E-Commerce, or related field.

4+ years of experience in e-commerce, preferably in D2C brands.

Strong knowledge of Shopify, WooCommerce, Magento, or other e-commerce platforms.

Hands-on experience in performance marketing (Google Ads, Meta Ads, TikTok, etc.).

Proficiency in analytics tools like Google Analytics, Hotjar, MS Clarity and CRM tools.

Understanding of SEO, email automation, and customer retention strategies.

Ability to work in a fast-paced environment and manage multiple projects.

Strong analytical and problem-solving skills.

Rush in your resumes to hr.ind@hotpackglobal.com or stephy.t@hotpackglobal.com

E-Commerce Support Executive

We are looking for a responsible eCommerce Support Executive to join our Global Ecommerce team. You will be responsible for offering unmatched customer service across all eCommerce platforms. Developing and implementing marketing strategies for effective eCommerce management will also be your responsibility. Your ability to manage all online marketing activities using effective SEO/SEM techniques will be an asset.

You should be able to plan and create promotional offers and campaigns for social media platforms. Besides, you should assist in budgeting, inspecting standardized metrics, and reviewing checkout pages of our eCommerce sites. Apply right away if our requirements match your zeal for creating a memorable customer experience.

Responsibilities:

* Managing the eCommerce division effectively
* Collaborating with web designers as well as graphic designers for all marketing assets
* Conducting thorough research about new developments in the eCommerce sector
* Ensuring completion of tasks and company targets
* Developing marketing strategies and reviewing sales performance on a timely basis
* Approaching and collaborating with Content Creators to generate online traffic
* Using effective SEO/SEM techniques to maximize search engine traffic
* Undertaking quality assurance checks
* Creating performance reports on a monthly basis

Requirements:

* Bachelor’s degree in Business Management, Marketing, or related field
* 1-3 years of work experience as an eCommerce specialist or a related role.
* Knowledge of Shopify will be an added advantage
* Knowledge of SEO/SEM and other marketing tools
* Strong analytical and problem-solving skills
* Excellent managerial qualities
* Impressive communication skills
* Basic understanding of eCommerce industry trends and procedures
* Strong marketing and technical background
* Familiarity with design, marketing, and SEO software
* Proficiency in Microsoft Office Tools
* Having a positive attitude
* Understanding of data analysis and business principles
* Efficiency in addressing clients' queries
* Good decision-making skills
* Highly motivated
* Ability to maintain a professional approach

Graphic Designer Intern

We are looking for a talented Graphic Designer Intern to help us bring fresh ideas to the table.

Key Requirements & Experience Required:
Degree/diploma in Design, Fine Arts, or a related field.
Prior experience in Graphics Designing with a strong portfolio of sample projects.
Strong knowledge of Adobe Photoshop and Adobe Illustrator (Knowledge of Adobe Premiere Pro And After Effects will be an added advantage).
A keen eye for design and aesthetics.
Excellent communication skills and can clearly articulate your ideas.
Strong team player who can collaborate effectively with teammates.
Freshers with strong design skills and a passion for creativity are welcome to apply.

Key Responsibilities:
Stay up-to-date with the latest trends and technologies in motion graphics and graphic design.
Contribute to the creative process by bringing innovative ideas and solutions.
Collaborate effectively with team members to ensure smooth project execution.
Adhere to industry standards and best practices to deliver high-quality work.

Concept Development & Design:
Develop and maintain brand guidelines and style guides.
Collaborate with the creative team to conceptualize and storyboard motion graphic projects.
Design eye-catching visuals to enhance the company's online store(preferable)
Develop impactful infographics that enhance brand messaging and storytelling.
Utilize software such as Adobe Illustrator and InDesign
Design and develop innovative motion graphics for a variety of platforms, including social media, websites, and video presentations.



Interested candidates can rush in their resumes hr.ind@hotpackglobal.com / stephy.t@hotpackglobal.com
Sharing the portfolio link will be an added advantage.

Customer Support Executive

Hotpack is one of the world’s leading manufacturers of Sustainable packaging products. We have a physical presence in 15 countries, across 5 continents. We are employing around 3500 Employees globally. Our 4000+ products are manufactured in our own state-of-the-art facilities, embracing the highest global standards.

Job Location : Infopark, Cochin

We are looking for a highly passionate and skilled Inside Sales Specialist for our Ecommerce Operations in India. In this role, you will be a primary contact by Phone, Live Chat, or email for customer inquiries about our products and brand.

Responsibilities:

* Respond to customer queries in a timely and accurate way via Live Chat, Email or phone.
* Identify customer requirements and help customers via Live Chat.
* Update our internal databases with information for follow up and other useful discussions.
* Monitor customer complaints on social media and reach out to provide assistance.
* Inform customers about our products and services.
* Follow up with customers to ensure their issues are resolved.
* Gather customer feedback and share with our Product, Sales and Marketing teams.
* Assist in training junior Customer Support Representatives.

Requirements and skills:

* 1 – 3 years’ experience as a Customer Support Specialist or Live chat experience is preferred.
* Familiarity with Ecommerce industry is a plus.
* Experience using help desk software and remote support tools.
* Understanding of how CRM systems work.
* Excellent communication (English and Hindi) and exceptional customer service skills.