INFOPARK

Service Desk Engineer – Level 1

Job Designation: Service Desk Engineer – L1.

Employment Type: Full-time | Onsite | 24×7 rotational shifts.

Experience: 1–3 years in IT Helpdesk/Service Desk.

About the Role:
The Service Desk Engineer will act as the first point of contact for all IT users, providing remote and desk-side support for incidents and service requests. The role ensures timely logging, categorization, initial troubleshooting, FCR resolution, and escalation to L2/L3 teams while maintaining SLA compliance and high customer satisfaction.

Key Responsibilities (Detailed):
• Receive and handle all user issues through calls, emails, chat, and ticketing tools.
• Log, categorize, and prioritize incidents and service requests.
• Perform basic troubleshooting for OS, applications, network, and hardware.
• Provide First-Call-Resolution (FCR) for L1 scope issues.
• Escalate unresolved tickets to L2/L3 teams with complete diagnostics.
• Track and follow up on assigned tickets until closure.
• Monitor SLA response and resolution timelines and flag deviations.
• Prepare daily/weekly/monthly helpdesk performance reports.
• Maintain and update knowledge base articles, SOPs, and troubleshooting guides.
• Conduct periodic user feedback and support CSAT target ≥99%.

Required Skills & Experience:
• Strong communication and customer handling skills.
• Exposure to ITSM ticketing tools (ManageEngine, ServiceNow, etc.).
• Basic knowledge: Windows OS, MS Office, printers, and network basics.
• Ability to troubleshoot common issues (password, Outlook, VPN, etc.).
• Understanding of incident, request, escalation, & SLA processes.
• Ability to work in rotational shifts, including night shifts.

Datacenter Operations Engineer – 24×7

Employment Type: Full-time | Onsite DC | Shift-based

Experience: 2–4 years in DC monitoring & operations

About the Role:
Responsible for monitoring and managing all IT infrastructure components within the datacenter including servers, storage, network devices, firewalls, SSL certificates, and critical applications. Ensures that alerts are captured, validated, logged, and escalated as per SOPs.

Key Responsibilities (Detailed):
• Monitor server CPU, memory, partitions, and availability.
• Monitor OS-level and application services (DB, middleware, AD, etc.).
• Monitor SAN/NAS & storage health parameters.
• Monitor network devices (routers, switches, firewalls) for availability.
• Track link status, bandwidth usage, packet drops, and interface issues.
• Monitor SSL certificate expiries and coordinate renewals.
• Identify critical alerts, validate, and raise tickets.
• Coordinate with L2/L3 towers for patching and maintenance activities.
• Ensure correct escalation for Sev1/Sev2 alerts.
• Maintain daily DC health reports and monthly MIS.

Required Skills & Experience:
• Good understanding of server OS (Windows/Linux).
• Knowledge of network fundamentals (routing, switching, firewalls).
• Familiarity with SAN/NAS storage.
• Experience with monitoring tools (SolarWinds, Nagios, OpManager).
• Strong analytical and alert-handling capability.
• Ability to work in 24×7 DC environment.

Backup Administrator – L2

Employment Type: Full-time | Onsite.

Experience: 3–5 years managing enterprise backup environments.

About the Role:
You will design, manage, monitor, and maintain enterprise backup processes, storage appliances, tape libraries, and cloud repositories. Responsible for ensuring successful backup runs, restorations, RCA for failures, and capacity planning.

Key Responsibilities:
• Maintain backup servers, agents, storage systems, and tape libraries.
• Configure policies, schedules, job types (full, incremental, differential).
• Perform daily monitoring of jobs, failures, and retry attempts.
• Execute restores for files, VMs, and databases as per approvals.
• Perform RCA for failed/missed/partial backups.
• Validate backup success through health checks.
• Manage backup retention, storage consumption, and capacity forecasting.
• Apply patches & updates to backup tools and agents.
• Document backup architecture, SOPs, and restore guidelines.

Required Skills & Experience:
• Experience with enterprise backup tools (e.g., NetBackup, Commvault, Veeam, TSM, etc.).
• Strong understanding of backup strategies and best practices.
• Knowledge of storage systems (SAN/NAS).
• Experience with VM/DB backup methodologies.
• Good troubleshooting skills and RCA handling.

BigFix Engineer (L2)

Job Designation: BigFix Engineer – Endpoint Tools Management (L2).

Employment Type: Full-time | Onsite.

Experience: 3–5 years in Endpoint/Patch Management Tools.

About the Role:
The BigFix Engineer will administer and maintain the IBM BigFix infrastructure used for enterprise-wide endpoint management and security compliance. This includes managing BigFix servers, relays, and clients; ensuring patch baselines are up to date; troubleshooting agent health; and ensuring all endpoints meet compliance standards.

Key Responsibilities:
• Manage, maintain, and optimize the IBM BigFix Server, Relay Servers, and Client infrastructure.
• Configure and update patch baselines, fixlets, tasks, and site subscriptions.
• Monitor BigFix agent deployment, status, health, and version compliance.
• Troubleshoot client issues related to agent communication, relay selection, and patch failures.
• Manage BigFix WebUI, operator roles, permissions, and RBAC configurations.
• Review dashboards for patch compliance and take corrective actions.
• Coordinate patch deployment cycles with Windows/Linux/Infrastructure teams.
• Generate reports on patching, compliance, software inventory, and vulnerabilities.
• Perform upgrades, apply patches, and maintain platform stability.
• Support software deployment and compliance policies using BigFix.
• Document SOPs, patching procedures, and troubleshooting guidelines.

Required Skills & Experience:
• Strong hands-on experience with IBM BigFix architecture (Server, Relay, Client).
• Experience with patch management across Windows & Linux endpoints.
• Knowledge of BigFix Fixlets, Tasks, Baselines, Action Scripts, and Custom Content.
• Understanding of endpoint compliance, vulnerability remediation, and OS hardening.
• Familiarity with RBAC, AD integration, and role-based permissions.
• Experience coordinating patch cycles in enterprise environments.
• Strong troubleshooting and reporting skills.
• Knowledge of PowerShell, Shell scripting (preferred).

ManageEngine Engineer (L2)

Job Designation: ManageEngine Engineer – Endpoint Tools Management (L2).

Employment Type: Full-time | Onsite.

Experience: 3–5 years in ManageEngine tool administration.

About the Role:
The ManageEngine Engineer will administer and support multiple ManageEngine modules such as Endpoint Central, ServiceDesk Plus, Asset Explorer, AD Audit, and Patch Manager. The role focuses on endpoint onboarding, agent deployment, patching, automation, tool upgrades, and software deployment for enterprise systems.

Key Responsibilities:
• Administer ManageEngine Endpoint Central (UEM) – Patch, Asset, Software Deployment, MDM modules
• Configure and manage agent rollout, auto-deployment, and health monitoring
• Manage user onboarding, roles, access permissions, AD authentication
• Oversee server performance, storage usage, backup schedules, and periodic maintenance
• Configure patch policies, patch approvals, deployment windows, and reboot policies.
• Implement software deployment packages and task automation.
• Manage ServiceDesk Plus functions: incident, change, request workflows.
• Maintain CMDB/asset inventory synchronization through ME tools.
• Perform upgrades, apply hotfixes, and ensure tool stability.
• Prepare compliance dashboards, patching reports, and SLA metrics.
• Troubleshoot agent issues, patch failures, MDM enrollment issues.
• Maintain documentation for configurations, SOPs, and process flows.

Required Skills & Experience:
• Strong experience with ManageEngine Endpoint Central (formerly Desktop Central).
• Hands-on with ManageEngine ServiceDesk Plus, Asset Explorer, Patch Manager.
• Knowledge of Windows/Mac/Linux patch workflows.
• Understanding of endpoint security, device onboarding, MDM, & automation tasks.
• Familiarity with AD integration, SSO, RBAC.
• Experience with software packaging & deployment.
• Strong troubleshooting skills in agent connectivity and patch failures.
• Knowledge of PowerShell/Shell scripting (preferred).

IPC Manager – L2 (Incident, Problem, Change).

Job Designation: IPC Manager – Incident, Problem & Change Management.

Employment Type: Full-time | Onsite.

Experience: 4–7 years (Major Incident experience mandatory).

About the Role:
This role ensures seamless handling of Major Incidents, Problem RCA, and Change governance. The IPC Manager coordinates across multiple technical teams, ensures communication flows, drives MTTR reduction, and ensures compliance with ITIL processes.

Key Responsibilities:
• Take full ownership of Major Incidents (Sev1 / Sev2)
• Conduct triage & establish technical and business bridge calls
• Communicate updates to users, leadership, and stakeholders
• Facilitate MIR with detailed timeline & RCA documentation
• Create & track Problem tickets and ensure timely RCA closure
• Conduct weekly CAB (Change Advisory Board) meetings
• Validate CRs for impact, risk, dependencies
• Drive MTTR improvement through KT, knowledge articles
• Maintain IPC policy documentation and ensure periodic updates

Required Skills & Experience:
• Strong understanding of ITIL Incident/Problem/Change
• Excellent command & control skills on live bridges
• Experience handling urgent banking/production outages
• Strong communication & stakeholder management

Asset Focal – IT Asset Management

Job Designation: IT Asset Management Specialist

Employment Type: Full-time | Onsite.

Experience: 3–4 years.

About the Role:
Manage end-to-end lifecycle of IT assets, including procurement, tagging, tracking, audits, software licenses, and vendor coordination.

Key Responsibilities:
• Maintain complete asset inventory (HW, SW, licenses)
• Ensure lifecycle management from purchase → disposal
• Conduct periodic physical and logical audits
• Manage vendor relationships for AMC, renewals, and replacements
• Track warranty, license expiry, and contract renewals
• Maintain asset management tools and CMDB accuracy
• Coordinate with procurement, finance, and IT teams

Required Skills & Experience:
• Knowledge of ITAM processes & tools
• Understanding of ITIL CMDB standards
• Strong documentation and audit skills
• Experience managing hardware/software inventories

Network Engineer – L2

Job Designation: Network Engineer – Level 2.

Employment Type: Full-time | Onsite | 24×7.

Experience: 4–6 years in DC Network Operations.

About the Role:
You will manage and support enterprise-level network infrastructure, including routers, switches, firewalls, VPNs, MPLS, and SDWAN, for a large banking environment.

Key Responsibilities:
• Configure, troubleshoot Cisco/Juniper routers & switches
• Support large-scale backbone, access, and distribution switches
• Manage MPLS, BGP, OSPF, EIGRP, IPSec VPN, GETVPN
• Manage HA protocols (HSRP, VRRP)
• Handle SDWAN deployments and monitoring
• Troubleshoot CE links, VSAT, RF, 3G/4G backups
• Configure Firewalls (Cisco FP, Checkpoint, Fortinet)
• Manage NAT, ACLs, IPS/IDS configurations
• Perform firmware upgrades, patching, and compliance reporting.

Required Skills & Experience:
• Certifications: CCNA/CCNP/JNCIA/JNCIP (preferred)
• Hands-on with Cisco ASR, ISR, Nexus, Juniper QFX
• Strong routing & switching troubleshooting
• Firewall and security knowledge
• Experience in banking DC operations preferred

Windows & VMware Administrator – L2

Job Designation: Windows & VMware Server Administrator – L2.

Employment Type: Full-time | Onsite.

Experience: 4–6 years in Wintel & virtualization.

About the Role:
Manage enterprise Windows and VMware virtualization infrastructure, including AD, DNS, DHCP, ESXi, vCenter, storage, patching, and security configurations.

Key Responsibilities:
• Install/configure Windows Server 2012/16/19
• Administer AD, DNS, DHCP, GPO
• Manage ESXi hosts, vCenter, HA, DRS, clusters
• Handle vMotion, storage migration, and resource management
• Monitor VM performance & optimize resource usage
• Perform patching and OS hardening
• Handle Sev1/Sev2 production issues
• Manage backups, agents, security tools
• Prepare documentation, SOPs, and change records

Required Skills & Experience:
• MCSA/MCSE certification preferred
• Strong VMware administration skills
• Understanding of SAN/NAS, RAID, multipathing
• Good PowerShell knowledge
• Experience in DR/BCP workflows

Linux / AIX Administrator – L2

Job Designation: Linux / AIX System Administrator – L2.

Employment Type: Full-time | Onsite.

Experience: 3–5 years.

About the Role:
Handle advanced Linux and AIX server administration including patching, clustering, security hardening, automation, and performance tuning.

Key Responsibilities:
• Install & configure Linux/AIX OS and applications
• Manage LVM, file systems, access rights
• Configure multipath, clustering, boot processes
• Monitor system performance, logs, alerts
• Automate jobs using Bash/Python scripts
• Perform patching, kernel upgrades, and OS hardening
• Support DC–DR sync, switchover activities
• Troubleshoot Nginx, Tomcat, JBoss servers

Required Skills & Experience:
• Strong Linux/AIX OS internals knowledge
• Shell scripting (Bash/Python)
• Knowledge of LDAP, NTP, SIEM, PIM
• Experience with monitoring tools

IT Security Specialist – L1/L2

Job Designation: IT Security Specialist – L1/L2.

Employment Type: Full-time | Onsite.

Experience: 3–5 years.

About the Role:
Manage and respond to security alerts, administer firewall/DLP/AV systems, and support enterprise cybersecurity controls and incident management.

Key Responsibilities:
• Manage firewall rules, policies, updates
• Monitor firewall logs for anomalies
• Manage DLP tool policies & alerts
• Ensure endpoint AV updates & compliance
• Monitor privileged user activities (PAM/PIM)
• Support SOC in incident investigations
• Conduct security audits & prepare reports

Required Skills & Experience:
• Hands-on with Palo Alto, Fortinet, Trend Micro
• Understanding of SIEM, vulnerability management
• Knowledge of firewall best practices
• Good analytical & incident-response skills

Middleware Administrator

Job Designation: Middleware Administrator.

Employment Type: Full-time | Onsite.

Experience: 4–5 years,

About the Role:
Manage large-scale middleware platforms, including WebLogic, WebSphere, Tomcat, Apache, WSO2, API Gateway, and TIBCO.

Key Responsibilities:
• Install, configure, and tune middleware platforms
• Manage API gateways, HTTP servers, and integration layers
• Manage patches, upgrades, hotfixes
• Troubleshoot performance issues at the application/middleware level
• Support deployments and service requests
• Monitor logs & conduct RCA for issues

Required Skills & Experience:
• Experience with WSO2, TIBCO, WebLogic, Tomcat
• Strong troubleshooting of middleware stack
• Knowledge of Linux OS
• Good understanding of application integration

MS SQL Database Administrator – L2

Job Designation: MS SQL Database Administrator – Level 2.

Employment Type: Full-time | Onsite.

Experience: 3–5 years of MS SQL Server administration.

About the Role:
As an MS SQL DBA, you will manage, maintain, and optimize SQL Server databases across production and DR environments. You will ensure performance tuning, high availability, backup/recovery readiness, and support day-to-day operations for banking and enterprise applications.

Key Responsibilities:
• Manage installation, configuration, and administration of MS SQL Server databases
• Perform regular backup & recovery using native SQL Server tools
• Monitor performance metrics using SQL Profiler, DMVs, and Extended Events
• Optimize slow queries, indexes, and database schemas
• Perform patching, version upgrades, migrations
• Monitor events, logs, deadlocks, blocking sessions
• Implement high-availability (HA) methods: Failover Cluster, AlwaysOn AG
• Perform security hardening and user/role management
• Support application deployment and DB release activities
• Participate in DR drills, replication verification, and failover testing
• Provide daily monitoring reports & capacity planning inputs

Required Skills & Experience:
• Strong hands-on knowledge of SQL Server 2012/2014/2016/2019
• Experience in AlwaysOn, clustering, backup/restore, log shipping
• Strong T-SQL querying, troubleshooting, and performance tuning
• Familiarity with SSIS, SSRS (added advantage)
• Understanding of Windows Server OS & AD integration
• Experience in banking/financial domain preferred
• Good communication, RCA preparation & documentation skills

MySQL Database Administrator – L2

Job Designation: MySQL Database Administrator – Level 2.

Employment Type: Full-time | Onsite.

Experience: 3–5 years in MySQL/MariaDB administration.

About the Role:
The MySQL DBA will manage MySQL databases used by enterprise applications, ensuring reliability, performance, and security. The role includes replication setup, performance tuning, capacity planning, and backup/recovery management.

Key Responsibilities:
• Install, configure, upgrade, and administer MySQL databases
• Manage MySQL replication setups (Master–Slave, GTID, Multi-source)
• Conduct performance tuning, slow query analysis, and index optimization
• Perform backup and restore using mysqldump, MySQL Enterprise Backup, or Percona Tools
• Monitor error logs, slow logs, connections, buffer pools, and memory utilization
• Handle schema changes, storage engine management (InnoDB preferred)
• Implement partitioning, sharding, and optimization strategies
• Ensure DB security, user privileges, SSL/TLS configuration
• Support high-availability solutions (Galera Cluster, Percona XtraDB)
• Conduct regular DR testing & ensure data consistency
• Prepare reports for DB performance, capacity, and health

Required Skills & Experience:
• Strong knowledge of MySQL 5.7 / 8.0
• Hands-on experience in replication, clustering, performance tuning
• Experience with Linux (RHEL/AIX) as MySQL runs primarily on Linux
• Knowledge of backup utilities like Percona XtraBackup
• Understanding of DB security, encryption, and hardening
• Exposure to monitoring tools (Nagios, Prometheus, Grafana)
• Experience supporting banking or mission-critical applications (preferred)

Oracle RAC Database Administrator – L2

Job Designation: Oracle RAC Database Administrator – Level 2.

Employment Type: Full-time | Onsite.

Experience: 3–5 years in Oracle Database Administration, RAC mandatory.

About the Role:
The Oracle RAC DBA will support high-availability Oracle database environments for core banking and mission-critical applications. Responsibilities include managing 11g/12c/19c databases, RAC clusters, ASM storage, RMAN-based backup/recovery, and Data Guard replication.

Key Responsibilities:
• Install, configure, and maintain Oracle RAC and standalone databases
• Manage Grid Infrastructure, ASM diskgroups, listeners
• Perform backup & recovery using RMAN and Data Pump
• Monitor cluster health, CRS services, voting disks, OCR
• Handle DB upgrades, patching (PSU/RU), and migrations
• Configure and monitor Data Guard for DR environments
• Perform performance tuning using AWR, ASH, ADDM, TKPROF
• Troubleshoot RAC node eviction, cluster issues, interconnect problems
• Manage user accounts, roles, privileges, and DB security
• Support GoldenGate replication setups
• Provide capacity planning, growth analysis, and daily health checks
• Participate in DR drills and ensure synchronization

Required Skills & Experience:
• Strong knowledge of Oracle 11g/12c/19c administration
• Hands-on RAC experience (mandatory)
• Expertise in RMAN, Data Guard, ASM & Grid Infrastructure
• Understanding of Oracle performance tuning and internals
• Experience in DR/HA architectures
• Knowledge of SQL, PL/SQL, and scripting (Shell/Python)
• Experience supporting banking/financial DB environments