INFOPARK

Client Relations Manager

Role and Responsibilities
• Serve as the primary point of contact for assigned clients.
• Build and nurture strong, lasting relationships through regular communication and engagement.
• Coordinate with internal teams to manage project timelines and client feedback.
• Resolve client issues efficiently and effectively while maintaining a positive client experience.
• Identify upselling or cross-selling opportunities within existing accounts.
• Use Customer Relationship Management (CRM) tools to log all client interactions, segment leads, and manage communications.
• Escalate unresolved concerns and collaborate with internal departments to deliver effective solutions.
• Ensure timely and consistent follow-ups through email, SMS, or phone.
• Demonstrate strong verbal and written communication skills in all interactions.
• Lead client onboarding processes, ensuring a smooth and informative experience.
• Develop client retention strategies focused on relationship-building and service excellence.
• Handle inbound and outbound phone calls with clients and prospects in a professional, courteous manner.
• Act as a liaison between clients and internal departments to resolve challenges efficiently.
• Document all customer activities, appointment requests, and customer interactions with real estate professionals in our CRM software.

Requirements
• Completion of a graduation (degree in Marketing is ideal).
• 1 to 3 Years of experience in Client relations and coordination.
• Experience within the real estate industry would be an asset.
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Previous experience working with CRM tools preferred.
• Excellent communicator in English (and speaking Hindi is good to have)

Work Timing & Location
Work Timing : 06:00 pm to 03:00 am IST (Canadian Shift)
Job Location – Remote/InfoPark, Koratty, Thrissur, Kerala

Business Development Manager - Recruitment(Remote-Female)

Roles and Responsibilities:
1. Collaborate closely with the Canadian Onsite Team to enhance sales and recruit realtors.
2. Drive sales growth through the recruitment of realtors.
3. Effectively manage provided leads by conducting cold calls.
4. Conduct online research to identify and obtain contact details of realtors when leads are insufficient, and initiate cold calling as necessary.
5. Set up a process for vetting new realtors that is scalable and ensures each realtor meets our criteria.
6. Collect the candidate details and prepare the contracts in accordance with the specified requirements.
7. Maintain clear records of all applicants, their interviews, and data from the applicants to streamline the candidate pipeline and keep applicant information private and confidential.
8. Find new talent for our sales team’s success and encourage them to join through phone calls, emails, in-person appointments, or other forms of communication.

Requirements:
1. Superb time management and organizational skills.
2. Excellent communication skills, both written and verbal (and speaking Hindi, Punjabi, and any other regional language is a good to have).
3. Familiar with online job posting tools.
4. Coordinate realtor recruitment across Canada.
5. Minimum 1-2 years’ experience in recruitment, sales, business development or related positions is preferable.

Location and Shift:
1. Remote / Infopark, Koratty, Kerala
2. Shift Time: 7.30 pm to 4.30am IST (Shift in Canada : 9am to 6pm EST)

Social Media & Content Strategist

Description
An accomplished content marketer who passionately captivates audiences and elevates brands with compelling content and persuasive stories. You think customer-first. You have a knack for driving cross-functional engagement and strategy—but more importantly, getting things done. Collaborate with the design, digital and social media marketing team to take our content strategy to the next level. Listen deeply. Be creative. Execute.

Role and Responsibilities
Manage the creation and execution of our brand content strategy and editorial calendar.
Design brand campaigns to drive awareness, customer acquisition, and retention.
Develop an omnichannel content strategy across web, email, social, digital ads, media, etc working closely with the leadership team.
Ensure all content is consistent with the brand tone of voice, quality, and style across all devices.
Proofread and edit all material to confirm accuracy, clarity, and conformity to layout and design.
Drive the creative process by playing an active role in brainstorming, ideation, and collaboration.
Collaborate with designers to produce high-quality and -value brand content.
Plan and create content, including text posts, videos, and images for use on social media.
Monitor competition and market fluctuations to develop new strategies.

Requirements
Bachelor’s degree in advertising, marketing, business, or related major.
Requires 0 to 5 years of experience in the relevant area.
MBA or relevant Post Graduation will be an added advantage.
Strong English speaking and writing skills.
Demonstrated experience developing a content strategy framework and editorial calendar; talented omnichannel content strategist (share examples).
Fair knowledge of related trends and innovative approaches related to communications marketing including earned, paid, digital, social & influencer engagement.
Leadership qualities to lead and motivate the team.
Candidate should possess expert knowledge on social media channels like Facebook, Twitter, LinkedIn, Instagram, YouTube, etc.
General knowledge of Search Engine Optimization, Content Marketing, Google Ads, and other digital marketing strategies.
Relevant experience in determining a target audience and how to cater unique marketing campaigns to capture their attention.
Strong understanding of marketing strategy and how to effortlessly utilize these concepts throughout various forms of outreach.
Brief Knowledge of Creative Terms and Basics of Digital marketing.

Location
Job Location – InfoPark Koratty, Thrissur(Work from office)
Shift: 1 PM to 10 PM IST

Digital Marketing Executive

Roles and Responsibilities:
 Manage and optimize pay-per-click campaigns across multiple platforms, including Google Ads and Facebook Ads.
 Conduct keyword research and identify target keywords for campaigns.
 Write and test ad copy to ensure optimal performance.
 Monitor and analyze campaign performance data using tools such as Google Analytics
and Facebook Ads Manager to identify areas for improvement.
 Make data-driven decisions to optimize campaigns for maximum ROI.
 Work with the team to develop and implement A/B testing strategies.
 Stay up-to-date with industry trends and best practices.

Desired Candidate Profile:
 Bachelor's degree in Marketing, Advertising, or a related field.
 1-3 years of experience in pay-per-click advertising.
 Knowledge of Google Ads and Facebook Ads.
 Experience with Google Analytics and Facebook Ads Manager.
 Strong analytical skills and attention to detail.
 Excellent communication and teamwork skills.
 Ability to manage multiple projects and prioritize tasks effectively.
 Google Ads and/or Facebook Ads certifications are a plus.

Location & Shift:
InfoPark, Koratty, Thrissur, Kerala
Shift Timing: 1 PM – 10 PM

Video Editor (WFO)(1pm to 10pm IST)

Role and Responsibilities
1. The ability to partner with our creative and marketing team members to create content used across a variety of platforms (web, mobile, video, and more)
2. Think creatively and develop new design concepts, graphics, and layouts – Up to date with industry
3. Create visually stunning video assets and content

Requirements
1. Relevant experience of 1-5 years.
2. Strong working knowledge of the Adobe Suite, (including Photoshop, Aftereffects, Premiere Pro, Final Cut Pro, Illustrator, InDesign, Acrobat)
3. Able to work in a fast-paced environment and have strong project management skills.
4. Should be a great communicator, receive and interpret feedback, and meet tight deadlines.
5. Adhere to brand guidelines in ways that still push creative boundaries and deliver visually appealing video assets and content.

Location: InfoPark Koratty, Thrissur(Work from Office)
Shift Time: 1pm to 10pm IST (Afternoon Shift)

SEO Specialist

Responsibilities:
• Blogger Outreach: Identify and establish relationships with relevant bloggers, influencers, and industry experts.Collaborate with the content team to create compelling and shareable content for outreach campaigns.Conduct outreach activities to secure guest posting opportunities and collaborations.
• Backlink Acquisition:Develop and execute strategies to acquire high-quality backlinks from authoritative websites.Monitor and analyze backlink profiles to ensure compliance with best practices and industry standards.Stay updated on the latest trends and algorithm changes to adapt link-building strategies accordingly.
• CollaborationWork closely with the content team to align content creation with SEO objectives.Collaborate with cross-functional teams to implement on-page and off-page SEO best practices.
• Reporting:Provide regular reports on the performance of SEO efforts, including key metrics and insights.Utilize analytics tools to track and measure the effectiveness of backlink acquisition strategies.

Requirement:
• Minimum of 3 year of experience in SEO, with a focus on blogger outreach and backlink acquisition.
• Overall understanding of On-Page SEO is a plus.
• Knowledge of search engine algorithms, ranking factors, and SEO best practices.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Familiarity with SEO tools such as SEMrush, Ahrefs, or Moz.

Experience Level: 3 Years and above
Position Type: Full-Time
Shift Time: 9:00 PM to 6:00 PM Shift
Location: Infopark, Koratty, Thrissur, Kerala

Content Strategist

An accomplished content marketer who passionately captivates audiences and elevates brands with compelling content and persuasive stories. You think customer-first. You have a knack for driving cross-functional engagement and strategy—but more importantly, getting things done. Collaborate with the design, digital and social media marketing team to take our content strategy to the next level. Listen deeply. Be creative. Execute.

Role and Responsibilities
1. Manage the creation and execution of our brand content strategy and editorial calendar.
2. Design brand campaigns to drive awareness, customer acquisition, and retention.
3. Develop an omnichannel content strategy across web, email, social, digital ads, media, etc working closely with the leadership team.
4. Ensure all content is consistent with the brand tone of voice, quality, and style across all devices.
5. Proofread and edit all material to confirm accuracy, clarity, and conformity to layout and design.
6. Drive the creative process by playing an active role in brainstorming, ideation, and collaboration.
7. Collaborate with designers to produce high-quality and -value brand content.
8. Plan and create content, including text posts, videos, and images for use on social media.
9. Monitor competition and market fluctuations to develop new strategies.

Requirements
1. Bachelor’s degree in advertising, marketing, business, or related major.
2. Requires 0 to 3 years of experience in the relevant area.
3. MBA or relevant Post Graduation will be an added advantage.
4. Strong English speaking and writing skills.
5. Demonstrated experience developing a content strategy framework and editorial calendar; talented omnichannel content strategist (share examples).
6. Fair knowledge of related trends and innovative approaches related to communications marketing including earned, paid, digital, social & influencer engagement.
7. Leadership qualities to lead and motivate the team.
8. Candidate should possess expert knowledge on social media channels like Facebook, Twitter, LinkedIn, Instagram, YouTube, etc.
9. General knowledge of Search Engine Optimization, Content Marketing, Google Ads, and other digital marketing strategies.
10. Relevant experience in determining a target audience and how to cater unique marketing campaigns to capture their attention.
11. Strong understanding of marketing strategy and how to effortlessly utilize these concepts throughout various forms of outreach.
12. Brief Knowledge of Creative Terms and Basics of Digital marketing.

Location
Job Location – InfoPark Koratty, Thrissur
Shift: 1 PM to 10 PM IST