INFOPARK

Operations Manager

Applied Payments is a leading payment technology vendor delivering modern, scalable, and secure software solutions to banks, fintechs, PSPs, and enterprise clients. Our mission is to simplify and accelerate digital payments through innovative technology and exceptional delivery.

We are expanding our global operations and looking for a highly capable Operations Manager to oversee operational delivery, manage technical teams, and ensure seamless experiences for our clients

Role Overview

As an Operations Manager at Applied Payments, you will lead the end-to-end operational lifecycle for our software deployments and client engagements. You will work closely with engineering, product, support, and customer success teams to ensure high-quality delivery, platform stability, and operational excellence.
This role includes direct management of technical teams, including software developers, implementation engineers, and support analysts.

The Operations Manager will work closely with clients, engineering, product, QA, and support teams to ensure seamless deployments, prompt issue resolution, and operational excellence across all engagements.

Key Responsibilities
Operational Leadership

Oversee daily operations across client projects, deployments, and production environments.
Ensure all SLAs and service commitments are met with consistency and transparency.
Lead incident resolution, coordinating closely with development and support teams.

Team Management

Manage and mentor a technical operational team including software developers.
Plan and allocate resources across projects while ensuring timely delivery.
Foster a collaborative environment between development and operations (DevOps mindset).

Technical & Platform Operations

Monitor the performance and stability of Applied Payments’ platforms across client environments.
Coordinate release management, patches, hotfixes, and upgrades.
Maintain operational runbooks, SOPs, and documentation.
Client & Cross-Functional Collaboration
Serve as the operational point of contact for client technology teams.
Work closely with engineering, QA, and product teams to ensure smooth deployments and issue resolution.
Provide operational insights and feedback to improve product capabilities.

Process Improvement

Drive continuous improvement across operational processes, automation, and monitoring.
Implement best practices to enhance uptime, stability, and response times.
Develop and track KPIs for operational performance.

Required Qualifications

5+ years of experience in technical operations, preferably within a payment technology or fintech software vendor.
Strong experience leading technical teams, including software developers.
Solid understanding of payment systems, transaction workflows, and API-based integrations.
Excellent communication skills with a client-focused mindset.
Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

Experience with ISO 8583, ISO 20022, SEPA, SWIFT, card payment processing, or real-time payment systems.
Understanding of cloud platforms (AWS / Azure) and DevOps practices.
Exposure to enterprise-scale software deployments.