Technical/Application Support Executive
We are seeking a Technical/Application Support Executive with strong knowledge of e-commerce platforms, website workflows, and web application features. The primary role is to handle customer queries, guide users through various e-commerce functionalities, and explain how websites and web applications operate. Candidates should be able to clearly communicate processes, provide functional support, and ensure a smooth customer experience.
Basic technical knowledge (web development or mobile app concepts) is an added advantage, but not mandatory.
Job Responsibilities:
▪ Responsible for addressing customer inquiries, delivering accurate information, guiding users on product or service utilization, and providing necessary operational support.
▪ Understand the customer requirements and provide step-by-step technical guidance.
▪ Follow up with customers to ensure issue resolution and satisfaction.
▪ Maintain records of customer interactions and update and prepare basic reports.
▪ Explain technical steps clearly to non-technical customers.
▪ Handle calls, emails professionally.
▪ Provide product walkthroughs and functional support to clients.
▪ Assist with deployments, basic configurations, and app updates (if required).
▪ Guide customers in using web and mobile app features effectively.
▪ Ensure a positive and seamless customer experience.
▪ Excellent verbal and written communication skills.
▪ Customer-oriented approach with patience and professionalism.
Job Requirements:
▪ Strong knowledge of e-commerce platforms and their key features, such as product catalogs, categories, payment gateways, checkout flow, inventory management, order tracking, user accounts, and notifications.
▪ Ability to explain the complete e-commerce workflow clearly to customers (from product browsing to order completion).
▪ Understanding of web applications, their modules, and how different features function in an online platform.
▪ Knowledge of websites (both static and dynamic) and the ability to guide customers on how these sites work.
▪ Ability to explain processes and features in simple terms to non-technical customers.
▪ Strong communication skills and customer-handling skills for calls, emails, and chats.
▪ Good problem-solving abilities and attention to detail.
▪ Ability to manage and respond to multiple customer queries professionally.
▪ Prior experience in application support, customer support, or e-commerce support is preferred.
These skills are not mandatory, but having them is a plus:
▪ Basic understanding of web development concepts such as HTML, CSS, JavaScript, PHP, Laravel, or similar frameworks.
▪ Basic knowledge of mobile app concepts (Android/iOS), app navigation, and feature understanding.
▪ Familiarity with website hosting, domains, deployments, or basic configuration tasks.
Required Qualifications: Graduates with degrees related to the computer science field
Experience: 6 months to 1 year in Technical support preferred
Interested candidates are invited to submit their resumes, portfolios, and cover letters with the subject line: “Technical/Application Support Executive Application”.