INFOPARK

Head of Sales - Banking/Insurance

HTIC Global is hiring for Head of Sales

An ideal candidate should have

• 10 years of proven track record of success in sales leadership roles within the Banking or Insurance
industry.
• Experience handling 100+ FTE's in BPO or Call Centre setup
• Achievement Oriented and Target driven.
• Experience in handling a team.
• Strong analytical skills with the ability to interpret sales data and identify trends.
• Excellent communication and interpersonal skills..

Location: Infopark, Kochi
Notice Period – Immediate / 30days / 60days

Business Development Manager - Hiring for UAE Location with B2B Sales Experience

The primary function of the role is:

- Planning & Implementation of the marketing plans in lines of property, liability, employee benefits insurance programs, and specialty lines. This position also involves understanding the client's industry to provide the best solutions related to the corporate Insurance program.
- Business Intelligence: Be the eyes and ears in the market and constantly be in touch with updates in the insurance industry.
- Conceptualize new initiatives for increasing sales and top-of-mind recall amongst potential corporate clients and to leverage prudent acts.
- Identify marketing opportunities by studying client's requirement; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
- Creating a database or prospective clients. Maintaining constant touch with them by identifying key stakeholders and decision-makers on the corporate Insurance program.
- Sustain rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities
- Update knowledge by participating in programs on Insurance mandated by IA’s / DHA / HAAD etc., reading professional publications; maintaining personal networks; participating in professional organizations; attending training programs.

Key Responsibilities

Technical:
- Understanding the prospect/client's business and risk exposures.
- Conducting Insurance Program reviews and identifying gaps.
- Assisting the prospect/client in filling up detailed risk questionnaires and explaining coverage terms to them.
- Sending the proposal form to insurance companies to procure quotations.
- Making a comparison of the terms in the quotations received from the various insurance companies.
- Negotiating the terms and conditions received from the insurers to meet the client's requirements.
- Meeting the prospect/client with the recommendation of cover.
- Cross verification of the policy terms and conditions.
- Servicing Team on the account to ensure timely endorsement issuance, report issuance, and advocating on behalf of the client at the time of claims or any other requirements.
- You should have excellent communication skills. You should be proactive and solution-oriented and be ambitious to accelerate your career growth.
Skill Sets Required:

- Self-motivated, self-directed, mature, ambitious, intelligent, articulate, and knowledgeable.
- Minimum experience of 5 years required – in the UAE Insurance Industry.
- Proven ability to do consultative and concept selling
- Fluency in English communication skills, both written and oral, is a must.
- Ability to study and analyze an insurance contract, summarize coverage, and advise its suitability to a client
- Proficiency in Microsoft Office and ability to learn new software applications with ease.

KPIs

- Revenue Target Vs. Actual
- Renewal Retention %
- Collection within Credit Period
- Process adherence

Qualifications

- Experience: Minimum experience of 5 years in sales preferably in Medical and General Insurance – in UAE.
- Education: Graduation in any stream with a minimum of 50%
- Skills: Excellent communication skills
- Characteristics: Go getter and leadership abilities

Operations Executive - Medical Endorsements

Job Summary
We are seeking a proactive and customer-focused Operations Executive to lead client onboarding, manage post-sales medical support, and drive ongoing customer engagement for our insurance broker clients. This role involves guiding new clients through their initial policy onboarding, ensuring a seamless post-purchase experience, and maintaining high levels of client satisfaction throughout their journey. The Operations Executive will play a critical role in improving customer retention by ensuring that clients understand their policies, can navigate the claims process, and have a positive, supportive relationship with our company.

Key Responsibilities
Client Onboarding

Coordinate and execute the client onboarding process, ensuring a smooth and positive start to the customer relationship.
Conduct comprehensive onboarding sessions to introduce clients to their medical insurance policies, covering policy details, benefits, and claims processes.
Set up and verify all customer information in the company’s CRM or database to ensure accurate record-keeping from the start.
Post-Sales Customer Engagement

Serve as the main point of contact for clients after they’ve purchased medical insurance policies, offering ongoing guidance and support.
Build and maintain strong relationships with clients, checking in periodically to reinforce policy understanding and maximize customer satisfaction.
Send timely follow-ups to address any questions, ensure policy access, and offer assistance with any changes or updates clients may need.
Claims Assistance and Coordination

Support clients through the claims process, explaining documentation requirements, assisting with paperwork, and liaising with insurance providers as needed.
Track and expedite claim statuses, ensuring timely processing and proactive communication of any delays or issues to clients.
Educate clients on common claims-related questions and prepare them to navigate future claims independently.
Customer Issue Resolution

Respond promptly and efficiently to customer inquiries, concerns, or complaints, working to resolve issues and ensure client satisfaction.
Escalate complex issues to management when needed and work to provide timely, satisfactory resolutions.
Monitor common client issues and feedback, identifying areas for improvement in the onboarding and post-sales processes.
Data Management and Reporting

Keep accurate records of client interactions, claims statuses, and service requests, ensuring all details are logged in the company’s CRM.
Prepare and present regular reports on customer satisfaction, claims processing times, onboarding completion rates, and other key metrics.
Process Improvement

Collaborate with the Sales, Underwriting, and Claims teams to continuously improve client onboarding and engagement workflows.
Proactively suggest and implement process enhancements to increase client satisfaction and retention.
Training and Education

Provide clients with training on how to maximize their medical insurance benefits, navigate claims submission, and understand policy updates.
Stay informed on industry trends, new insurance offerings, and regulatory changes, sharing updates with clients as needed.
Qualifications
Education: Bachelor’s degree in Business Administration, Healthcare Administration, Insurance, or a related field.
Experience:
At least 2-3 years of experience in customer onboarding, post-sales engagement, or customer support, preferably within the insurance or healthcare sectors.
Familiarity with medical insurance policies, client onboarding processes, and claims handling is highly desirable.
Skills and Competencies
Customer-Centric: Demonstrated commitment to providing excellent customer service with a client-first approach.
Communication: Outstanding written and verbal communication skills, capable of explaining complex insurance concepts in an understandable manner.
Organizational Skills: Excellent time management and organizational skills to manage multiple client accounts, onboarding tasks, and follow-ups.
Problem-Solving: Strong ability to resolve issues quickly and effectively, ensuring customer satisfaction and smooth post-sales experiences.
Tech-Savvy: Proficient in CRM software, Microsoft Office, and other digital tools for efficient data management and client tracking.
Preferred Qualities
Empathetic and patient approach to onboarding and customer service.
Self-motivated, proactive, and detail-oriented.
Knowledge of healthcare regulations and medical insurance industry practices is a plus.

Operations Executive - Medical Underwriting (Health Insurance Industry)

JOB TITLE: Medical Operations Executive
DEPARTMENT: Operations & Underwriting
REPORTING TO: Business Head

DUTIES & RESPONSIBILITIES
? Review client inquiries and generate quotations from SME/Individual portals.
? Responsible for policy onboarding and member enrollment processes.
? Handle member additions/deletions and invoicing procedures.
? Coordinate with Third-Party Administrators (TPAs) and other stakeholders for policy processing
? Reviewing underwriting documents and MAF (Medical Application Forms), ensuring accuracy and compliance.
? Coordinate with brokers/clients to efficiently collect necessary documents.
? Oversee the member enrollment and activation process, ensuring its smooth execution.
? Validate documents to maintain data accuracy and completeness.
? Coordinate with brokers/clients for policy onboardings and endorsements

Head of Digital Marketing

The role demands to have in-depth marketing experience and a passion for digital technologies and work closely with different teams to ensure consistency through all marketing channels especially digital.

An ideal candidate should be able to
* Build our marketing roadmap including lead generation, branding for all segments
* Manage all marketing channels (e.g. website, blogs, emails ,all media including social) to ensure brand consistency
* Measure ROI and KPIs and prepare budget
* Develop specific campaigns to create and maintain high levels of customer interaction
* Oversee our social media accounts, Manage and improve online content, considering SEO and Google Analytics
* Forecast sales performance trends and act proactively to increase our market segment
* Liaise with Product and Sales Head from all division to increase client satisfaction through cohesive strategies
* Motivate digital marketing team to achieve goals
* Monitor competition and provide ideas to stand out
* Stay up-to-date with digital technology developments and liaise with system team for better outputs.

Job Location : Cochin, Infopark
Notice Period : 1 month / 2 months / 3 months

Operations Executive - UAE Group Medical Endorsement Department

Need UAE Medical Endorsement EXPERIENCE only

Immediate joiners preferred