INFOPARK

NOC Engineer

Work Experience: 0-2 year
Work Location: Infopark, Kochi


Job Description:
• Rapidly respond to all alerts, restoring or escalating service/applications issues as per established SLAs.
• Facilitate technical/crisis management conference calls during production outages, providing written and verbal updates in timely and consistent manner.
• Track all planned and unplanned Systems & Applications outages through trouble ticketing systems and reporting tools.
• Managing system backups and network security protocols.
• Performing regular checks on servers, network devices etc.
• Diagnosing and troubleshooting errors.
• Tracking and documenting network issues, server issues etc and compiling incident reports.
• Escalate the technical issues which needs an immediate response or troubleshooting to management as per their SOP (Standard Operation Procedure)

Professional Skills:
• Three-year Diploma or Graduate or Postgraduate
• MCSE/MCSA/CCNA certification would be a plus.

Essential requirement:
• Willing to work in dedicated night shift.
• Excellent communication skills

Sales Development Representative

Role: Sales Development Representative
Work experience: 3+ years
Work Location: Infopark Phase II, Kakkanad


Job Responsibilities:
• Managing both our existing sales pipeline and developing new business opportunities
• New customer acquisition activities, including lead generation and sales funnel development
• Identifying sales opportunities through extensive market research
• Achieving sales targets through acquisition of new clients
• Assessing client requirements & creating database of new clients
• Building and maintaining strong relationships with all potential and existing clients
• Arrange business meetings with prospective clients.
• Build long-term relationships with new and existing customers.

Requirements:
• Excellent verbal and written communication skills
• Proven experience as a business development or sales executive, with exposure to IT customer support will be an added advantage
• Proficiency in MS Office; familiarity with CRM tools (optional)
• Technical skills required to understand and propose products or solutions by focusing on client requirements.
• Strong negotiation skills with the ability to build and maintain rapport
• Time management and planning skills.

Technical Support Executive

Work Experience: 0 - 2 years
Work Location: Infopark, Kochi

Responsibilities:

• Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.
• Initiates follow up calls with customers.
• Responding to client IT support requests via chats, calls, and tickets.
• Providing technical support via remote access.
• Update and monitor ticketing systems.

Essential requirement:

• Excellent communication skills.
• Willing to work in rotational shift.
• Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.
• Good knowledge of working with Windows and MacOS systems.
• Proficient knowledge of computer systems and their peripherals.
• Experience in SharePoint Online, Microsoft Office 365, Ms Outlook, Ms Word, Ms Excel, OneDrive etc is essential.
• Minimum 6 months voice experience in International Technical Support preferred.
• Knowledge in infrastructure concepts like Active Directory, Windows Servers, DNS, DHCP, RDP, AV, VM, MDM, Backup, VLAN, VPN, Servers, Firewall, Router, switch, Printer etc. would be an added advantage

System Engineer

Role - System Engineer
Experience - 3+ years
Location - Bangalore

Position Overview

We are looking for a System Engineer with 3–4 years of hands-on experience in end-user support and IT infrastructure operations. The role requires strong expertise in Windows Servers, Active Directory, virtualization, basic networking, and Microsoft 365 technologies, including Intune, Entra ID, and Exchange Online, along with exposure to security incident handling.

The selected candidate will be responsible for day-to-day IT operations, security monitoring, endpoint and device management, and first-level incident response across enterprise and MSP client environments. This position demands a strong mix of technical skills, troubleshooting capability, and security awareness.

Key Responsibilities

End User Support
Manage Windows Servers and Backups
Administration of Active Directory Servers
Administration of File Servers
Administration of Hyper V Servers
Manage LAN and its components
Administration of Office 365 Services (Exchange Online, SharePoint Online, OneDrive etc)
Administration of Microsoft Intune
Manging Entra ID
Managing Security Incidents in Office 365 and On Prem infrastructure
Manage and Implement Organizational Security Posture & Best Practices


Mandatory Skills
3–4 years of hands-on experience as a System Engineer / IT Support Engineer
Strong experience with:
End User Management
Windows Servers
Active Directory Servers
Files and Permission Management
Backup and DR
Patch Management
Virtualization
Managing LAN
Microsoft Intune
Microsoft Entra ID (Azure AD)
Exchange Online
SharePoint Online
Good understanding of:
Device compliance and access control
Windows Autopilot
Conditional Access policies
Experience handling security incidents and compromised accounts
Ability to analyse logs and perform root cause analysis

Soft Skills

Strong troubleshooting and analytical skills
Good documentation and communication skills
Ability to work independently and in a team
Customer-focused approach
Willingness to learn and adapt to new technologies

Senior Systems & Network Engineer

Overview
We are looking for an experienced Senior Systems & Network Engineer with strong proficiency in Microsoft 365, cloud platforms, and solid networking expertise. This role requires someone who can work independently across multiple projects, document thoroughly, and collaborate effectively through remote communication.

Role: Senior Systems & Network Engineer
Experience: 5+ years
Location: Kochi, Infopark
Key Responsibilities

• Manage and administer Microsoft 365 tenants, including Exchange Online, Teams, SharePoint, Intune, and security/compliance features.
• Handle Active Directory (on-prem / Azure AD) and Windows Server environments.
• Configure and troubleshoot VLANs, ACLs, VPNs, switches, and business-class wireless access points.
• Manage network security appliances (Fortinet, SonicWall, WatchGuard, Palo Alto, OPNSense, etc.).
• Work across multiple cloud and vendor portals with high accuracy.
• Maintain and improve documentation, SOPs, and configuration records.
• Manage priorities across severa