INFOPARK

NOC Engineer

Work Experience: 0-2 year
Work Location: Infopark, Kochi


Job Description:
• Rapidly respond to all alerts, restoring or escalating service/applications issues as per established SLAs.
• Facilitate technical/crisis management conference calls during production outages, providing written and verbal updates in timely and consistent manner.
• Track all planned and unplanned Systems & Applications outages through trouble ticketing systems and reporting tools.
• Managing system backups and network security protocols.
• Performing regular checks on servers, network devices etc.
• Diagnosing and troubleshooting errors.
• Tracking and documenting network issues, server issues etc and compiling incident reports.
• Escalate the technical issues which needs an immediate response or troubleshooting to management as per their SOP (Standard Operation Procedure)

Professional Skills:
• Three-year Diploma or Graduate or Postgraduate
• MCSE/MCSA/CCNA certification would be a plus.

Essential requirement:
• Willing to work in dedicated night shift.
• Excellent communication skills

Business Development Manager

Role: Business Development Manager
Location: Infopark, Kochi
Experience: 5+ years


Position Overview:
We are looking for a highly motivated and experienced Business Development Manager to join our team. This leadership role requires a strong background in international sales and a proven track record of driving revenue growth in global markets.

Key Responsibilities:
• Lead and manage the sales team to ensure that sales targets are achieved, and revenue growth is maximized.
• Develop and implement effective sales strategies for international markets, with a focus on North America.
• Build and nurture relationships with key clients, focusing on long-term business success.
• Represent the company at international business events, conferences, and client meetings.
• Motivate, guide, and mentor the sales team, ensuring their professional growth and high performance.
• Monitor the performance of the sales team and make adjustments to sales strategies when necessary.
• Collaborate with marketing, services, and other departments to align sales strategies and improve customer satisfaction.
• Stay updated on market trends, competitor strategies, and customer feedback to refine and improve sales tactics.

Qualifications and Skills:
• A minimum of 5+ years of experience in international sales, with a proven ability to manage and grow sales in global markets.
• Experience working in an IT product-based or service-based company.
• Hands-on experience in leading a sales team, driving motivation, and ensuring high performance.
• Demonstrated experience in dealing with North American customers and understanding their business environment.
• Strong communication, negotiation, and relationship-building skills.
• Ability to travel frequently and attend business events and client meetings globally.
• Candidates with US visa is highly preferred.

Technical Support Executive

Work Experience: 1 - 3 years
Work Location: Infopark, Kochi

Responsibilities:

• Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.
• Initiates follow up calls with customers.
• Responding to client IT support requests via chats, calls, and tickets.
• Providing technical support via remote access.
• Update and monitor ticketing systems.

Essential requirement:

• Excellent communication skills.
• Willing to work in rotational shift.
• Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.
• Good knowledge of working with Windows and MacOS systems.
• Proficient knowledge of computer systems and their peripherals.
• Experience in SharePoint Online, Microsoft Office 365, Ms Outlook, Ms Word, Ms Excel, OneDrive etc is essential.
• Minimum 6 months voice experience in International Technical Support preferred.
• Knowledge in infrastructure concepts like Active Directory, Windows Servers, DNS, DHCP, RDP, AV, VM, MDM, Backup, VLAN, VPN, Servers, Firewall, Router, switch, Printer etc. would be an added advantage

Sales Intern

Key Responsibilities
1. Support the Sales team in lead generation and business development activities.
2. Identify prospective clients through market research and outbound outreach.
3. Assist in client communication through emails and follow-ups.
4. Maintain and update CRM systems, sales trackers and related documentation.
5. Schedule meetings and assist in sales presentations and demonstrations.
6. Stay updated on industry trends, market developments, and competitor activities.

Required Skills & Competencies
1. Excellent verbal and written communication skills.
2. Strong interpersonal and relationship-building abilities.
3. Enthusiasm to build a career in Sales and Business Development.
4. Proactive, self-motivated and result-oriented mindset.
5. Good organisational and coordination skills.
6. Ability to work effectively both independently and within a team environment.

Preferred Qualifications
1. Prior internship experience in IT Sales or Business Development roles will be an added advantage.
2. Basic understanding of IT Services, Managed Services or technology solutions is preferred.

What We Offer
1. Paid Internship with a monthly stipend.
2. Attractive performance-based incentives

Technical Content Writer

Job Description
We are seeking a talented Technical Content Writer with 2–3 years of experience to join our Digital Marketing Team. The ideal candidate will be responsible for creating high-quality technical and marketing content that engages target audiences, supports lead generation efforts, and enhances the company's online presence.
The candidate should possess strong technical aptitude, an understanding of emerging technologies, and the ability to translate complex technical concepts into clear and engaging content. Experience in IT Services, SaaS, Cybersecurity, Cloud Technologies, or related domains is highly preferred.

Key Responsibilities
• Create high-quality, engaging, and technically accurate content for websites, blogs, landing pages, case studies, whitepapers, social media, email campaigns, and other marketing materials.
• Research technology trends, industry developments, competitor activities, and global IT market trends to develop relevant content strategies.
• Write content that improves search rankings, increases website traffic, and supports lead generation.
• Develop content focused on IT services, SaaS solutions, cybersecurity, cloud computing, managed services, and digital transformation topics.
• Edit, proofread, and optimize content to ensure accuracy, consistency, readability, and adherence to brand guidelines.
• Prepare content for social media creatives such as posters, banners, brochures, presentations, and infographics in collaboration with the design team.
• Create compelling captions, taglines, campaign messages, and promotional copy for digital marketing campaigns.
• Collaborate with cross-functional teams across the organization to gather information and develop content that supports business and marketing initiatives.
• Monitor content performance and recommend improvements based on analytics and engagement metrics.
• Stay updated on the latest technology trends, content marketing practices, AI tools, and digital content strategies.

Requirements
• Bachelor's degree in English, Journalism, Marketing, Communications, or a related field.
• 2–3 years of experience in Technical Content Writing, SEO Content Writing, or Digital Content Marketing.
• Strong technical know-how and in-depth understanding of technology trends and emerging technologies.
• Awareness of global IT markets and changing technology landscapes.
• Experience in IT Services, SaaS, Cybersecurity, Cloud Computing, Managed Services, or Enterprise Technology solutions is preferred.
• Excellent written and verbal communication skills with strong attention to detail.
• Familiarity with content management systems (CMS), AI writing tools, and digital content tools.
• Ability to understand technical concepts and convert them into engaging content for different audiences.
• Strong research, analytical, and organizational skills.
• Ability to work independently and collaborate effectively with cross-functional teams.