Job Opportunities

E-Commerce Executive

Job Title: E-Commerce Executive
Location: Infopark, Cochin
Company: Hotpack Global
Job Type: Full-Time

Job Summary:
Hotpack is seeking a highly motivated D2C E-Commerce Executive to manage and grow our direct-to-consumer (D2C) online sales channels. This role involves strategizing, executing, and optimizing e-commerce operations to enhance customer experience, increase sales, and build a strong brand presence online. The ideal candidate has hands-on experience in managing e-commerce platforms, digital marketing, and customer engagement.

Key Responsibilities:
E-Commerce Platform Management:
Oversee and manage Hotpack’s D2C webstore

Ensure seamless functionality, navigation, and user experience across all digital sales channels.

Monitor website performance, analyze traffic, and optimize for conversions.

Sales & Growth Strategy:
Develop and implement strategies to drive online revenue growth.

Manage promotions, pricing, and product placement to maximize sales.

Identify new opportunities for expanding the D2C business.

Conduct competitor and market studies to improve sales and brand awareness.

Digital Marketing & Customer Acquisition:
Work closely with marketing teams to execute performance marketing campaigns (Google Ads, Meta Ads, TikTok, Snapchat etc.).

Implement SEO best practices to improve organic traffic.

Optimize paid ad campaigns to enhance ROAS and customer retention.

Customer Experience & Retention:
Improve customer journey and checkout experience.

Develop loyalty programs, personalized offers, and automated email/WhatsApp marketing strategies.

Monitor and respond to customer reviews, inquiries, and feedback.

Requirements:
Bachelor’s degree in Marketing, Business, E-Commerce, or related field.

2+ years of experience in e-commerce, preferably in D2C brands.

Strong knowledge of e-commerce platforms.

Hands-on experience in performance marketing (Google Ads, Meta Ads, TikTok, etc.).

Proficiency in analytics tools like Google Analytics, Hotjar, MS Clarity and CRM tools.

Understanding of SEO, email automation, and customer retention strategies.

Ability to work in a fast-paced environment and manage multiple projects.

Strong analytical and problem-solving skills.

Rush in your resumes to jobs.gdc@hotpackglobal.com