Job Opportunities

Application Support Engineer

Application Support Analyst – 24/7 Support (Summary)

Provide L1–L2 application and technical support in a 24/7 rotational shift environment.
Monitor production systems proactively and respond to alerts in real time.
Perform incident troubleshooting, impact assessment, and root‑cause analysis.
Handle tickets from users, prioritize issues, and ensure strict SLA compliance.
Work with SQL (T‑SQL), Splunk, XML, and monitoring tools like OpsView/Nagios.
Support middleware/integration systems in high‑volume, low‑latency environments.
Document issues, fixes, SOPs, and update knowledge bases regularly.
Collaborate with developers, testers, and operations during releases and changes.
Follow ITIL processes for incident, change, and problem management.
Communicate effectively across teams and maintain stability of production systems.