Job Opportunities

Support Engineer

Job Summary :
Support Engineer
As a Support Engineer, you report to the Team Leader or Support Manager of the client
Global Support Center, and will be responsible for support of all client solutions to client
clients worldwide.
The position requires the following attributes:
• Very good understanding of the support process cycle
• Strong team coordination and communication skills
• Proactive approach to problem solving
General duties
• Telephone and on-site support of software products
• Diagnose software problems, localize problem sources, and identify bugs
• Coordinate the analysis and reproduction of client issues, with the involvement
of other groups as required.
• Install and configure SmartVista products
• Communicate with clients regarding the steps necessary to maintain and update
software products
• Assist in the documentation of SmartVista products and installation instructions
• Assist in testing new releases and updates
• Maintain the operational support environment
• Maintain