INFOPARK

Windows Support Administrator

🔹 Position Summary: Windows Support Administrator

Location: Remote
Department: IT Infrastructure / Hosting Support
Reports To: Infrastructure Manager / Technical Support Manager
Employment Type: Full-Time

The Windows Support Administrator will be responsible for providing technical support and managing Windows server environments across multiple hosting tiers: Fully Managed, Core Managed, and Self Managed. The role emphasizes hands-on administration, troubleshooting, customer support, and security best practices in a hosting environment.

🧰 Key Responsibilities

🛠 System Administration & Support
Manage Windows servers, updates via Group Policy.
Configure & troubleshoot RDP, DNS, FTP, HTTP/S, SMTP, POP3.
Administer Plesk Panel: SSL, domain/user management, application installations.
Support key services: IIS, FTP, MySQL, SQL Server.
🔧 Technical Troubleshooting
Analyze and resolve performance, connectivity, and configuration issues.
Handle Plesk-related support for Fully Managed clients.
Provide limited software support for Core Managed customers.
Basic infrastructure support for Self Managed customers.
🔒 Security and Compliance
Set up and monitor ESET Endpoint Antivirus.
Apply security best practices across environments.
Configure firewalls and secure access procedures.
Guide CMS hardening and patching.
☁ Backup & Migration
Advise on backup strategies (local and off-server).
Support or lead qualifying migrations.
Address post-migration issues and performance optimizations.
🔎 Monitoring & Alerts
Use tools like Prometheus to manage and respond to service alerts.
Document and escalate issues related to uptime/service availability.

💡 Required Skills & Expertise

Windows Server (2016/2019/2022)
Plesk Control Panel
Active Directory, DNS, DHCP
IIS, Microsoft FTP
SQL Server & MySQL (Basic Admin)
Group Policy & SSL Management
Prometheus or similar monitoring tools
Firewall & Antivirus (ESET) Administration
Backup & Disaster Recovery Planning
Customer-Focused Communication & Technical Support

Send your resume to hr@vipointsolutions.net and be part of an innovative, fast-growing team!