INFOPARK

Jr. Marketing Manager

Job Title: Jr. Marketing Manager
Location: Kochi
Job Type: Full-time
Mode: Remote
Job Summary:
We are seeking a hands-on and experienced Jr. Marketing Manager with 1-3 years of experience to drive our marketing efforts.
This role will involve executing campaigns, content creation, managing relationships with marketing freelancers, and setting up infrastructure to bring in inbound leads.
The ideal candidate is someone who is into execution and has had exposure to managing field marketing initiatives such as trade shows, and collaborating closely with top management, sales, delivery heads, and project heads to align marketing strategies with business objectives.
Key Responsibilities:
• Assist in developing and implementing marketing plans and campaigns across digital channels.
• Support day-to-day execution of activities such as email campaigns, social media posts, and website updates.
• Write engaging content for blogs, social media, websites, and marketing collateral.
• Research industry topics and help maintain consistent messaging across channels.
• Coordinate with design, content, and marketing freelancers.
• Ensure timely delivery and quality of outsourced work.
• Support planning and execution of trade shows, conferences, and promotional events.
• Help with booth coordination, logistics, and on-ground marketing activities.
• Assist in setting up landing pages, forms, and basic CRM workflows for lead capture.
• Work with the senior team to improve conversion paths and track incoming leads.
• Monitor campaign performance and maintain weekly/monthly marketing dashboards
• Use analytics tools to track traffic, engagement, and lead generation
• Work with sales and delivery heads to support ongoing marketing initiatives.
• Ensure alignment between marketing activities and business priorities.
• Help maintain brand guidelines across all marketing outputs.
• Support content reviews and quality checks to ensure brand consistency.
Qualifications:
• Bachelors degree in Engineering, Marketing, Business Administration, or related field
• 1-3 years of experience in marketing Execution roles
• Basic understanding of SEO/SEM, social media marketing, and email marketing.
• Exposure of working with AI tools for building landing pages, design activities, content curation and marketing automation campaigns
• Good writing skills and ability to create clear, engaging content.
• Good communication skills and willingness to work closely with cross-functional teams.

Marketing Intern

Job Title: Marketing Intern
Location: Kochi
Job Type: Full-time / Internship
Mode: Work from Office
Job Summary:

We are looking for a proactive and enthusiastic Marketing Intern who is eager to learn and support our marketing initiatives. This role will involve assisting in campaign execution, content creation, coordinating with freelancers, and helping set up basic inbound lead infrastructure.
The ideal candidate is someone who enjoys hands-on work, is willing to learn, and is comfortable supporting field marketing tasks such as trade shows, while collaborating with senior team members across sales, delivery, and management.
Key Responsibilities
• Write engaging content for blogs, social media, websites, and marketing collateral.
• Conduct research on industry topics to support content creation.
• Assist in planning and execution of trade shows, events, and promotional activities.
• Assist in creating landing pages, lead forms, and basic CRM entries as guided by the team.
• Assist in executing marketing plans and digital campaigns across channels.
• Support day-to-day marketing activities such as social media posts, email campaigns, and website updates.
• Help monitor campaign performance and gather data using basic analytics tools.
• Work with sales and delivery teams to support ongoing marketing needs.
• Help with proofreading and quality checks for marketing content.
Qualifications
• Bachelor’s degree in Engineering, Marketing, Business Administration
• Interest in digital marketing, social media, SEO and content creation.
• Would have been exploring AI-based tools to use for Marketing activities like curating content, building landing page designs and content creation.
• Good writing skills and ability to create simple, clear communication.

Workforce Planner

Role: Workforce Planner
Business Function: Operations
Hours: 35 hours per week (full time)
Salary: depending upon experience
Role overview:
We are a Customer Experience service provider offering clients in the Fintech industry a multi-lingual, omni channel solution. Based in the North-East of England their Customer Experience teams are centric to the exceptional service they offer clients and their users and are extremely proud at being award ed the Judges Special Award at the 2023 North East Contact Centre Awards (NECAA), and in 2024 were UK Contact Centre Award (UKCCA) Finalists across multiple categories, with our COO awarded Highly Commended in the Contact Centre Leader of the Year category.
The business operates 365 days a year, 24 hours a day and have dedicated teams that support these requirements who work on a rota basis hybrid based. Due to continued growth plans, we need to appoint a permanent Workforce Planner who will take responsibility for forecasting, scheduling and capacity planning providing insight on existing and future resource requirements as the organization scales.

An exciting opportunity for an experienced Resource Planner to join our established team, bringing expertise and knowledge from with Contact Centre industry looking for a role which offers the opportunity to shape and develop the function. You must have experience in resource planning, workforce management, capacity planning or a similar analytical role.

Key responsibilities will include:
• Working closely with the Contact Centre Operations Manager & Team Managers to maximize resource efficiencies across shared service teams for a variety of channels, including Front Office & Back Office support to meet client demand.
• Design and preparation of schedules for the CX Team on an ongoing basis
• Managing shrinkage, negotiating adjustments to plans & optimizing schedules based on supply & demand trends.
• Support on new opportunity proposals modelling schedules and calculating head count requirements.
• Analyzing performance and making recommendations for improvements performing weekly/ monthly variance analysis to forecast reports, identify trends and conduct regular re-forecasts.
• Ensure all staffing requirements and stringent SLAs are met in real time through effective scheduling and real time management and identifying/addressing risks.
• Produce reporting to support continuous improvement sharing key KPIs and providing recommendations.
• Utilize excel skills to analyze, investigate and problem solve; provide robust data to direct and support operational change.
• Assist with projects linked to resource planning to help deliver increased value across the business.
• Work alongside other functions within the business including finance, account management, implementations and sales.

Key qualities & experience required includes:
• Essential - Experience working in a contact center environment and understanding the multi-channel resource planning cycle.
• Experience of working with Workforce Management (WFM) systems.
• Excellent written & verbal communication skills with the ability to communicate professionally across all mediums with both internal & external stakeholders confidently.
• Self-motivated with the desire for continuous career growth & development as the business & role evolves.
• The ability to work as part of an effective team, flexible and agile to support business needs.
• Strong negotiating skills with an ability to influence stakeholders.
• Consultative, pro-active & solutions focused outlook.
• High proficiency level in Excel, with the ability to analyze large volumes of data multiple sources.

Business development executive – IT Sales

Job Title: Business development executive – IT Sales
Location: Kochi
Mode: Work from Office
Department: Sales
Reports To: Sales Manager/Director of Sales
Job Overview:

We are looking for an energetic and self-driven Business development Executive to join our sales team. This entry-level role is perfect for someone who is a quick learner, takes initiative, and is eager to kickstart their career in sales. The ideal candidate will be passionate about technology, comfortable with customer interaction, and a true hustler with a strong desire to exceed sales targets.
Key Responsibilities:
• Identify new business opportunities and generate leads through cold calls, emails, and networking.
• Qualify and follow up on inbound leads.
• Actively build and maintain a strong leads pipeline.
• Schedule and attend meetings with prospects to understand their needs and present appropriate IT solutions.
• Assist the sales manager and directors’ team in proposals, presentations, and follow-ups.
• Maintain CRM tools to track and manage sales activities, pipeline, and customer information.
• Collaborate with the marketing team to align sales strategies and campaigns.
• Meet and exceed monthly and quarterly sales targets.
• Stay up-to-date with the latest IT trends and product offerings to better serve potential clients.
Qualifications:
• 0-2 years of experience in a sales role, preferably in IT or technology sales.
• Excellent communication, negotiation, and interpersonal skills.
• A go-getter attitude with the ability to take initiative and hustle to achieve sales goals.
• Strong problem-solving and time-management skills.
• Motivated, self-starter with a passion for sales and technology.
• Familiarity with CRM software and Microsoft Office Suite is a plus.
• Ability to work well in a fast-paced and target-driven environment.
What We Offer:
• Competitive salary.
• Opportunity to work in a dynamic and growing company.
• Hands-on training and mentorship to help you grow in your sales career.
• A collaborative and inclusive work environment that encourages innovation.

If you're someone who is enthusiastic, takes initiative, and wants to start your career in IT sales, we want to hear from you!

Business development executive – Media Production Agency

Job Title: Business development executive – Media Production Agency
Location: Kochi
Mode: Work from Office
Department: Sales
Reports To: Sales Manager/Director of Sales
Job Overview:

We are looking for an energetic and self-driven Business development Executive to join our sales team. This entry-level role is perfect for someone who is a quick learner, takes initiative, and is eager to kickstart their career in sales. The ideal candidate will be passionate about content creation, comfortable with customer interaction, and a true hustler with a strong desire to exceed sales targets.
Key Responsibilities:
• Identify new business opportunities and generate leads through cold calls, emails, and networking.
• Qualify and follow up on inbound leads.
• Actively build and maintain a strong leads pipeline.
• Schedule and attend meetings with prospects to understand their needs and present appropriate IT solutions.
• Assist the sales manager and directors’ team in proposals, presentations, and follow-ups.
• Maintain CRM tools to track and manage sales activities, pipeline, and customer information.
• Collaborate with the marketing team to align sales strategies and campaigns.
• Meet and exceed monthly and quarterly sales targets.
• Stay up-to-date with the latest IT trends and product offerings to better serve potential clients.
Qualifications:
• 1-2 years of experience in a sales role, preferably selling to International market
• Excellent communication and interpersonal skills.
• A go-getter attitude with the ability to take initiative and hustle to achieve sales goals.
• Experience in Cold-calling & E-mail marketing.
• Motivated, self-starter with a passion for sales and technology.
• Familiarity with CRM software and Microsoft Office Suite is a plus.
• Ability to work well in a fast-paced and target-driven environment.
What We Offer:
• Competitive salary.
• Opportunity to work in a dynamic and growing company.
• Hands-on training and mentorship to help you grow in your sales career.
• A collaborative and inclusive work environment that encourages innovation.

If you're someone who is enthusiastic, takes initiative, and wants to start your career in Media Sales, we want to hear from you!

Business development executive – Cybersecurity

Job Title: Business development executive – Cybersecurity
Location: Kochi
Mode: Work from Office
Department: Sales
Reports To: Sales Manager/Director of Sales
Job Overview:

We are looking for an energetic and self-driven Business development Executive to join our sales team. This entry-level role is perfect for someone who is a quick learner, takes initiative, and is eager to kickstart their career in sales. The ideal candidate will be passionate about content creation, comfortable with customer interaction, and a true hustler with a strong desire to exceed sales targets.
Key Responsibilities:
• Identify new business opportunities and generate leads through cold calls, emails, and networking.
• Qualify and follow up on inbound leads.
• Actively build and maintain a strong leads pipeline.
• Schedule and attend meetings with prospects to understand their needs and present appropriate IT solutions.
• Assist the sales manager and directors’ team in proposals, presentations, and follow-ups.
• Maintain CRM tools to track and manage sales activities, pipeline, and customer information.
• Collaborate with the marketing team to align sales strategies and campaigns.
• Meet and exceed monthly and quarterly sales targets.
• Stay up-to-date with the latest IT trends and product offerings to better serve potential clients.
Qualifications:
• 1-2 years of experience in a sales role, preferably selling to International market
• Excellent communication and interpersonal skills.
• A go-getter attitude with the ability to take initiative and hustle to achieve sales goals.
• Experience in Cold-calling & E-mail marketing.
• Motivated, self-starter with a passion for sales and technology.
• Familiarity with CRM software and Microsoft Office Suite is a plus.
• Ability to work well in a fast-paced and target-driven environment.
What We Offer:
• Competitive salary.
• Opportunity to work in a dynamic and growing company.
• Hands-on training and mentorship to help you grow in your sales career.
• A collaborative and inclusive work environment that encourages innovation.

If you're someone who is enthusiastic, takes initiative, and wants to start your career in CyberSecurity Sales, we want to hear from you!

Marketing Manager

Job Title: Marketing Manager 
Location: Kochi 
Job Mode: Onsite 
Job Type: Full-time Job Summary: 
We are seeking a hands-on and experienced Marketing Manager with 4+ years of experience to drive our marketing efforts. 
This role will involve executing campaigns, content creation, managing relationships with 
marketing freelancers and setting up infrastructure to bring in inbound leads. 
The ideal candidate is someone who is into execution, managing field marketing initiatives 
such as trade shows, and collaborating closely with top management, sales, delivery heads, and project heads to align marketing strategies with business objectives. 
Key Responsibilities: 
• Strategy Development: Create and implement comprehensive marketing strategies to 
increase brand visibility and market share. 
• Campaign Execution: Manage and execute marketing campaigns across digital 
channels and content platforms, ensuring alignment with brand objectives. 
• Content Creation: Write compelling content for various marketing channels, 
including websites, blogs, social media, and email campaigns. 
• Freelancer Collaboration: Oversee and collaborate with marketing freelancers to 
ensure the timely delivery of high-quality work. 
• Field Marketing: Plan and execute marketing strategies for trade shows, including 
booth management, event promotion, and audience engagement. 
• Inbound Lead Infrastructure: Set up and manage the necessary infrastructure (e.g., 
landing pages, lead capture forms, CRM integration) to attract and convert inbound 
leads. 
• Performance Analytics: Track, analyze, and report on campaign performance, using 
data to optimize marketing strategies and achieve KPIs. 
• Cross-Functional Collaboration: Work closely with top management, sales, 
delivery heads, and project heads to ensure marketing initiatives align with business 
goals and support ongoing projects. 
• Brand Management: Ensure consistency in messaging and branding across all 
marketing channels. 
• Event Management: Lead planning and execution of company events, webinars, and 
product launches to engage potential clients and industry professionals. 
Qualifications: 
• Bachelor’s degree in marketing, Business Administration, or related field. 
• 4+ years of experience in marketing with a proven track record of executing 
successful campaigns and managing field marketing efforts. 
• Strong expertise in digital marketing, SEO/SEM, email marketing, and social media. 
• Experience in setting up inbound lead generation infrastructure such as landing pages, 
lead forms, and CRM integration. 
• Excellent content creation skills, including writing for websites, blogs, and email 
campaigns. 
• Experience managing freelancers and working in a fast-paced environment. 
• Strong communication and collaboration skills to work with cross-functional teams. 
• Data-driven approach to measuring success and optimizing marketing strategies.

Jr. Marketing Manager

Description
Job Title: Jr. Marketing Manager
Location: Kochi
Job Type: Full-time
Mode: Remote
Job Summary:
We are seeking a hands-on and experienced Jr. Marketing Manager with 1-3 years of experience to drive our marketing efforts.
This role will involve executing campaigns, content creation, managing relationships with marketing freelancers, and setting up infrastructure to bring in inbound leads.
The ideal candidate is someone who is into execution and has had exposure to managing field marketing initiatives such as trade shows, and collaborating closely with top management, sales, delivery heads, and project heads to align marketing strategies with business objectives.
Key Responsibilities:
• Assist in developing and implementing marketing plans and campaigns across digital channels.
• Support day-to-day execution of activities such as email campaigns, social media posts, and website updates.
• Write engaging content for blogs, social media, websites, and marketing collateral.
• Research industry topics and help maintain consistent messaging across channels.
• Coordinate with design, content, and marketing freelancers.
• Ensure timely delivery and quality of outsourced work.
• Support planning and execution of trade shows, conferences, and promotional events.
• Help with booth coordination, logistics, and on-ground marketing activities.
• Assist in setting up landing pages, forms, and basic CRM workflows for lead capture.
• Work with the senior team to improve conversion paths and track incoming leads.
• Monitor campaign performance and maintain weekly/monthly marketing dashboards
• Use analytics tools to track traffic, engagement, and lead generation
• Work with sales and delivery heads to support ongoing marketing initiatives.
• Ensure alignment between marketing activities and business priorities.
• Help maintain brand guidelines across all marketing outputs.
• Support content reviews and quality checks to ensure brand consistency.
Qualifications:
• Bachelors degree in Engineering, Marketing, Business Administration, or related field
• 1-3 years of experience in marketing Execution roles
• Basic understanding of SEO/SEM, social media marketing, and email marketing.
• Exposure of working with AI tools for building landing pages, design activities, content curation and marketing automation campaigns
• Good writing skills and ability to create clear, engaging content.
• Good communication skills and willingness to work closely with cross-functional teams.

Marketing Executive (WFO -Kochi)

. Marketing Executive

Experience: 2-4 years of relevant experience

Primary Responsibilities:
  •  Strategize and execute digital marketing campaigns across social platforms
  •  Create engaging and conversion-focused content aligned with brand tone
  •  Drive brand awareness and visibility through storytelling and data-driven insights
  •  Manage and optimize LinkedIn marketing for both personal and company profiles
  •  Coordinate with internal teams for campaigns, lead generation, and branding initiatives

Required Tools & Skills:
  •  Project management: Trello, Asana, Notion
  •  Analytics and SEO: SEMrush, Uber suggest
  •  Comfortable using AI tools as part of daily workflows
  •  Social scheduling and management: Hootsuite, Buffer
  •  Proficient in social media content planning and performance tracking
  •  Strong understanding of LinkedIn algorithms and scaling strategies
  •  Comfortable writing long form, short form content - something on those lines



Ideal Candidate Profile:
  •  Exceptional c

Cyber Security Sales Manager

The Cybersecurity Sales Manager will lead and execute sales strategy for cybersecurity products and services across international markets, focusing on enterprise and mid-market clients. The role requires building high-value relationships with CISOs, CIOs, CTOs, and other global decision-makers to drive revenue growth. The ideal candidate will combine deep cybersecurity expertise with proven international IT sales experience, excelling at navigating complex buying cycles, aligning with regional regulatory frameworks, and delivering tailored solutions to diverse client needs.

Key Responsibilities:

· Develop and execute global sales strategies to achieve or exceed revenue targets.

· Identify and penetrate new international markets across BFSI, retail, Logistics, energy, and manufacturing sectors.

· Build and Facilitate relationships with CEO, CTO, CISO, CIOs and procurement leaders.

· Manage the full sales cycle, ensuring accurate forecasting, pipeline visibility, and CRM-driven reporting.

· Establish Rese

Governance, Risk, and Compliance Analyst- (WFO -Kochi)

Job Title:
GRC Analyst


Position Summary

As a GRC Analyst, you will play a pivotal role in supporting and enabling Governance, Risk, and
Compliance (GRC) operations across our cybersecurity services. Your primary focus will be to
enhance risk management processes, strengthen compliance frameworks, and support strategic
initiatives that drive the organization’s security posture and business resilience. You will act as a key
collaborator between technical teams, business units, and executive leadership, translating
compliance requirements into actionable plans.

Key Responsibilities

Governance Enablement & Strategy
• Support the design, implementation, and continuous improvement of the organization’s GRC
enablement strategy, covering tooling, workflows, reporting, and process optimization.
• Assist in developing frameworks and controls that align with industry standards (e.g., ISO 27001,
NIST, GDPR, PCI-DSS).
• Help manage the governance structure, including policy lifecycle management, compli

Governance, Risk, and Compliance Analyst

Governance, Risk, and Compliance Analyst- (WFO -Kochi)

Position Summary

As a GRC Analyst, you will play a pivotal role in supporting and enabling Governance, Risk, and
Compliance (GRC) operations across our cybersecurity services. Your primary focus will be to
enhance risk management processes, strengthen compliance frameworks, and support strategic
initiatives that drive the organization’s security posture and business resilience. You will act as a key
collaborator between technical teams, business units, and executive leadership, translating
compliance requirements into actionable plans.

Key Responsibilities

Governance Enablement & Strategy
• Support the design, implementation, and continuous improvement of the organization’s GRC
enablement strategy, covering tooling, workflows, reporting, and process optimization.
• Assist in developing frameworks and controls that align with industry standards (e.g., ISO 27001,
NIST, GDPR, PCI-DSS).
• Help manage the governance structure, including policy lifecycle ma

HR Executive (Recruitment & Operations)

Location: Kochi
Work Mode: Work from Office (Full-time)
Experience: 1–2 Years
Department: Human Resources
Role Overview
We are looking for an HR Executive who can handle end-to-end recruitment and support
day-to-day HR operations. The role requires someone who is proactive, organized, and
comfortable working from the office and coordinating with internal teams.
Key Responsibilities
Recruitment (Primary Responsibility)
• Handle end-to-end recruitment for junior to mid-level positions
• Understand job requirements and coordinate with hiring managers
• Source candidates through job portals, LinkedIn, referrals, and databases
• Screen resumes and conduct initial HR interviews
• Schedule interviews and coordinate with candidates and interviewers
• Follow up with candidates and ensure a smooth hiring experience
• Prepare and release offer letters and assist in onboarding
HR Operations
• Maintain employee records, files, and HR documentation
• Support joining formalities, induction, and exit processes
• Assist in attendance tracking and basic payroll coordination
• Ensure HR policies and processes are followed
• Support engagement activities and internal HR communications
• Handle basic employee queries related to HR processes
Required Skills & Qualifications
• 1–2 years of experience in HR recruitment and operations
• Good communication skills (verbal and written)
• Ability to work independently and manage multiple tasks
• Proficiency in MS Excel, Word, and email communication
• Strong coordination and follow-up skills

Service Monitoring Analyst (WFH)

Job Type: Full-time
Experience: 2-7 years

Service Monitoring Analysts play a key role in ensuring organization continues to
exceed industry leading availability across all services (e.g. Transaction Processing,
webservices).
Key responsibilities include, but are not limited to:
• Continual monitoring of all key services (error rates, fluctuation in volumes and
transaction accept/decline rates, client connectivity, timeliness of reporting to
clients)
o Eyes on glass
o Dashboard monitoring
o Investigation of alerts
• A combination of BAU monitoring processes and ad hoc e.g. change or client
event specific monitoring and reporting actions
• Immediate escalation of potential issues as per defined processes
• Continually improving the effectiveness and targeting of monitoring
• Providing insights to clients and colleagues from monitoring

The role offers multiple exciting career progression paths within organization:
Customer Care, Technical Support, Testing and Project delivery
Skills
24/7 Support with strong experience to SQL,monitoring and troubleshooting

Governance, Risk, and Compliance Lead

Position Summary
The GRC Lead will lead the strategic governance, risk management, and compliance agenda to strengthen the organization's cybersecurity resilience and ensure regulatory compliance. Acting as a key leader and collaborator, the GRC Lead will own the development, implementation, and continuous improvement of the GRC framework, ensuring alignment with business goals, regulatory mandates, and industry best practices. This role will manage GRC operations, lead cross-functional teams, engage executive leadership, and steer strategic risk decisions to safeguard organizational resilience.
Key Responsibilities
Strategic Governance & Leadership
• Lead the design, execution, and maturation of the organization’s comprehensive GRC strategy, encompassing policy governance, risk management frameworks, compliance programs, and continuous improvement initiatives.
• Own the governance structure including policy lifecycle management, control frameworks, and compliance awareness programs.
• Align GRC objectives wi

Application Security Expert – Red Team / Penetration Tester

Application Security Expert – Red Team / Penetration Tester
Position Overview
We seek an experienced Application Security Expert to join our Red Team. The role involves identifying and exploiting vulnerabilities across applications and IT environments, simulating real-world cyberattacks, performing advanced penetration testing, and providing security insights throughout the SDLC.

Key Responsibilities
Conduct full-scope red team engagements across web, mobile, cloud, network, and physical domains.
Perform adversary emulation using MITRE ATT&CK and threat intelligence.
Use and develop custom exploits and offensive tools (Cobalt Strike, Metasploit, Burp Suite, Kali).
Execute covert social engineering and physical security tests.
Exploit vulnerabilities and test detection/response capabilities.
Test web/mobile apps, APIs, cloud (AWS/Azure/GCP), networks, containers, Kubernetes, and CI/CD.
Identify complex vulnerabilities (logic flaws, auth issues, deserialization, privilege escalation).
Provide detailed remediation-focused reports.
Perform security assessments on AI/ML systems, including Large Language Models (LLMs), prompt injection testing, model abuse, data leakage risks, and adversarial attacks
Work with dev, DevOps, and security teams to embed security testing early.
Influence secure design and promote security awareness.
Retest fixes and automate testing workflows.
Prepare technical reports and executive summaries; present findings to teams and leadership.
Required Skills & Qualifications
6 - 8 years in application security, penetration testing, or red teaming.
Expertise with offensive tools (Metasploit, Burp Suite, Cobalt Strike, Kali).
Strong exploitation skills across web, network (Kerberos, SMB, LDAP), and cloud (IAM, misconfig).
Proficient in Python, Java, C/C++, PowerShell, or Bash.
Strong understanding of web architecture, AI, LLM, API security, networking, cloud security, containers, and CI/CD.
Certifications:

OSCP – Required
OSCE / OSWE – Highly preferred
CEH, GWAPT, OSEP, CRTO – Preferred

GRC ANALYST-CYBERSECURITY

Governance, Risk, and Compliance Analyst
In-Office Kochi, Kerala, India

Position Summary
As a GRC Analyst, you will play a pivotal role in supporting and enabling Governance, Risk, and Compliance (GRC) operations across our cybersecurity services. Your primary focus will be to enhance risk management processes, strengthen compliance frameworks, and support strategic initiatives that drive the organization’s security posture and business resilience. You will act as a key collaborator between technical teams, business units, and executive leadership, translating compliance requirements into actionable plans.

Key Responsibilities
Governance Enablement & Strategy
• Support the design, implementation, and continuous improvement of the organization’s GRC
enablement strategy, covering tooling, workflows, reporting, and process optimization.
• Assist in developing frameworks and controls that align with industry standards (e.g., ISO 27001,
NIST, GDPR, PCI-DSS).
• Help manage the governance structure, including policy lifecycle management, compliance
awareness programs, and control implementation.
Risk Management & Compliance Operations
• Conduct risk assessments, control effectiveness reviews, and gap analyses in coordination with
technical and business stakeholders.
• Assist in managing compliance assessment requests, ensuring effective intake, tracking, and
prioritization of projects.
• Provide hands-on support for coordinating internal and external audit activities and regulatory
compliance reviews.
• Maintain comprehensive compliance dashboards, reports, and metrics to track risk status, control
effectiveness, and compliance posture.
Tooling & Process Improvement
• Assist in the selection, deployment, and management of GRC tools and technologies (e.g., Archer,
ServiceNow GRC, MetricStream) to streamline risk and compliance operations.
• Collaborate with IT and security teams to integrate automated controls and reporting into existing
workflows and systems.
• Identify opportunities for process automation, efficiency gains, and proactive risk identification.
Collaboration & Communication
• Partner with IT, Security, Legal, and Business Units to ensure compliance activities align with
business objectives.
• Translate complex compliance and risk findings into clear, actionable insights for technical and non
technical stakeholders.
• Assist in delivering training and awareness programs related to governance and compliance
policies.

Required Qualifications
• 3+ years of experience in GRC, Information Security, IT Risk, or Compliance functions.
• Strong understanding of industry-standard frameworks and regulations (NIST, ISO 27001, GDPR, PCI-DSS, SOC2).
• Experience working with GRC platforms and tools such as RSA Archer, ServiceNow GRC,
MetricStream, or similar.
• Hands-on experience in risk assessments, compliance audits, and policy implementation.
• Familiarity with cloud environments (AWS, Azure, GCP) and their associated compliance challenges.
• Strong analytical skills and a data-driven mindset for decision making.
• Excellent written and verbal communication skills, with the ability to articulate technical concepts
to business audiences.
Preferred Qualifications
• Certifications such as CISA, CISM, CISSP, CRISC, or PMP.
• Experience in automating compliance processes within DevSecOps pipelines.
• Solid understanding of IT and security control frameworks (CIS Controls, MITRE ATT&CK).
• Exposure to compliance monitoring of cloud-native environments.
• Experience in regulatory environments (e.g., finance, healthcare, government).

Professional Attributes We Value
• Strong problem-solving skills and attention to detail
• Ability to operate independently in a fast-paced environment
• Strategic thinker with a continuous improvement mindset
• Collaborative approach, building trust with cross-functional teams
• Passion for keeping up-to-date with emerging cybersecurity and compliance trends.
As a GRC Analyst in our cybersecurity services team, you will have the opportunity to influence riskbased decisions, improve compliance maturity, and protect our clients’ critical assets from regulatory and security risks. If you are driven by governance excellence and have a solid technical understanding of cybersecurity controls, we encourage you to apply.

Application Support Engineer

Application Support Analyst – 24/7 Support (Summary)

Provide L1–L2 application and technical support in a 24/7 rotational shift environment.
Monitor production systems proactively and respond to alerts in real time.
Perform incident troubleshooting, impact assessment, and root‑cause analysis.
Handle tickets from users, prioritize issues, and ensure strict SLA compliance.
Work with SQL (T‑SQL), Splunk, XML, and monitoring tools like OpsView/Nagios.
Support middleware/integration systems in high‑volume, low‑latency environments.
Document issues, fixes, SOPs, and update knowledge bases regularly.
Collaborate with developers, testers, and operations during releases and changes.
Follow ITIL processes for incident, change, and problem management.
Communicate effectively across teams and maintain stability of production systems.

SOC Lead / Senior Consultant Specialist

Job Title: SOC Lead / Senior Consultant Specialist
Location: Kochi

Role Overview
The SOC Lead serves as a senior member of the Monitoring and Threat Detection function.
This role focuses on high-quality incident triage, technical escalation management,
continuous improvement of detection capabilities, and leading incident analysis across
enterprise-wide environments. The SOC Lead mentors L1/L2 analysts, ensures SLA
compliance, and drives process innovation within the SOC.

Key Responsibilities
• Lead deeper security investigations (L2/L3) and advanced triage of escalated alerts
across SIEM, EDR, and email security platforms.
• Collaborate with Threat Detection, Incident Response, and Threat Hunting teams to
validate and escalate potential threats.
• Oversee quality assurance of security tickets and ensure accurate root cause and kill
chain identification.
• Manage the design and optimization of detection rules, threat correlation logic, and
playbooks within SIEM/SOAR tools.
• Provide subject

Junior Service Reliability Engineer

Junior Service Reliability Engineer (1-2 years)
Location: [WFO - Kochi]
Team: Engineering & Risk Operations


Role Summary
We are looking for a Junior Service Reliability Engineer to help ensure the
resilience, performance, and integrity of our fintech platform. In this hybrid role, you will
drive efforts to maintain service uptime, while also using data-driven analysis to detect,
respond to and mitigate fraudulent activities. You’ll work at the intersection of engineering,
risk, and operations—ensuring both our systems and our customers remain protected.


This is a high-impact position ideal for someone with 1-2 years of experience, who thrives in
a fast-paced, mission-critical payments or fintech environment.


Key Responsibilities
Service Reliability Engineering

- Ensure high availability and performance of our customer-facing services and payment
systems.

- Design and implement observability and alerting strategies using Datadog, PagerDuty, and
custom dashboards.

- Troubleshoot alerts/logs/db across infrastructure, applications, and APIs, and perform
root cause analysis.

- Define and manage SLIs/SLOs/SLAs to measure and improve system health. - Develop and maintain automation scripts and tools for system provisioning, health checks,
and failovers.

- Collaborate with development and infrastructure teams to ensure scalable, fault-tolerant
designs.


Fraud Detection & Risk Monitoring

- Leverage Splunk/Datadog, internal logs, and behavioral data to monitor suspicious
transaction patterns in real-time.

- Investigate alerts, anomalies, and user behaviors to detect fraud, abuse, or financial risk
exposure.

- Tune detection rules, triggers, and risk signals based on observed fraud trends.
- Work closely with compliance, fraud operations, and customer support on case
investigation and resolution.

- Develop and maintain dashboards and reports on fraud KPIs, incident metrics, and
operational trends.

- Participate in cross-functional fraud response processes and post-incident reviews.


Required Qualifications –

1-2+ years of experience in a combined SRE, DevOps, fraud analyst, or security operations
role.

- Strong experience with monitoring and alerting tools: Datadog, PagerDuty, Splunk.

- Proficiency with Linux, shell scripting, and infrastructure troubleshooting in cloud
environments (AWS, GCP, or Azure).

- Solid understanding of service observability, incident response, and CI/CD pipelines.

- Experience with fraud detection workflows or risk monitoring in fintech, payments, or
transaction-heavy systems.

- Comfortable writing queries (SQL, Splunk SPL) and working with large volumes of log or
event data.

- Strong collaboration skills and the ability to communicate clearly with technical and non
technical stakeholders.


Nice to Have - Exposure to KYC/AML systems or fraud detection frameworks in regulated environments.

- Familiarity with secure API architecture, authentication flows (OAuth2, JWT), and access
control.

- Knowledge of PCI-DSS, ISO 27001, ISO-8583 or other financial compliance frameworks.

- Hands-on experience with rule engines or anomaly detection models.

- Certifications like AWS DevOps Engineer, CFE (Certified Fraud Examiner), or similar.


What You’ll Get

- A unique opportunity to work across both service reliability and fraud detection.

- Impactful work supporting secure, high-volume payment operations.

- A collaborative, data-driven culture with a strong engineering and risk mindset.

- Career growth through ownership of complex systems and security initiatives.